Simple booking process, work was completed quicker than stated, no broken glass left in the car. Staff were friendly. No issues!
A empresa respondeu
Localização
Alterar localizaçãoUnit 4, Stirling Way, CR0 4XN Croydon, Greater London, GB
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Leia as opiniões dos outros
You can tell a good company and workforce by their actions when things don’t goto plan. My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and... Ver mais
A empresa respondeu
Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to com... Ver mais
A empresa respondeu
Had a stone chip just off centre in my windscreen. Called my insurance company who put me onto National Windscreens. Very helpful and quick service. Came and check screen and advised would need a repl... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Croydon
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 4, Stirling Way, CR0 4XN, Croydon, Greater London, Reino Unido
- 020-3151-4453
4,4
Excelente
553 opiniões
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There is still glue residue left on the…
There is still glue residue left on the windscreen after the repair. The residue isn’t even where the repair was carried out. It was a untidy job
14 de julho de 2025
Resposta da National Windscreens - Croydon
We regret to learn about the glue residue on your windscreen following the repair. We'll investigate this untidy work to ensure our services meet expectations. Thanks for your feedback.
It was booked in for the 1,7,25no show…
It was booked in for the 1,7,25no show then booked in for 3,7,25 had a phone call to say it was broken in van asked to go to Croydon to have it done there got there at 2,15 left at 4,30 NOT DONE it was finely done Friday the 4,7,25 was told would get my exercise back hheard no more JOKE
8 de julho de 2025
Resposta da National Windscreens - Croydon
We appreciate you bringing this to our attention. We're sorry your appointment required rescheduling and that the service wasn't completed promptly. We'll review your experience to see how we can improve our service. Thanks for your feedback.
Resposta da National Windscreens - Croydon
We appreciate you sharing! We are so happy that our service was excellent and our communication was great for you.
Excellent customer service
I would have given them 5 stars but they cancelled the first appointment at short notice due to the driver being in a near accident which resulted in the windshields smashing.
However the manager called and was extremely apologetic and rebooked the appointment ASAP . They came out and fixed my daughter’s windshield. They were very accommodating as she wasn’t home and they even when to her location and fixed it in no time.Excellent customer service! I would definitely recommend them.
3 de julho de 2025
Resposta da National Windscreens - Croydon
We appreciate your feedback and are sorry about the initial cancellation due to unforeseen circumstances. We're glad we could reschedule quickly and provide excellent service for your daughter's windshield repair, even with her absence. We value your recommendation!
No stars if I could
Do not use these cowboys, only went to them because insurance gave me no choice!! Exterior trim fitted incorrectly and keeps lifting, scratched the A pillar, broke the interior A pillar trim. Rain sensor not fitted correctly so the wipers don't work as they should. Way too much "glue" used to fit the screen and therefore oozing out of the sides, this is visible inside and out. Absolutely disgusting job!
3 de julho de 2025
Resposta da National Windscreens - Croydon
We regret to hear about the issues you experienced with the trim, A pillar, rain sensor, and excessive adhesive. We appreciate you bringing this to our attention. We will review your feedback to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Resposta da National Windscreens - Croydon
We appreciate you taking the time to share your experience. We're so glad to hear you received professional service. Thank you!
My dashcam was not fitted refitted…
My dashcam was not fitted refitted properly as it fell off the next day.
Also a plastic edging outside is moving around
27 de junho de 2025
Resposta da National Windscreens - Croydon
We appreciate your feedback and apologize that the dashcam installation was not satisfactory and for the issue with the plastic edging. We'll investigate this.Hi,If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Resposta da National Windscreens - Croydon
We're happy to hear that our service met your expectations and that you're satisfied with the work completed. Thank you for your positive feedback!
Was good I cancelled 2 times and they…
Was good I cancelled 2 times and they gave me the opportunity too rebook and down a good job
24 de junho de 2025
Resposta da National Windscreens - Croydon
We're glad you had a positive experience, even after rescheduling. It's great that we could accommodate your rebooking, and we appreciate your feedback!
Friendly and competent service
They contacted me to communicate there was an earlier appointment available at a service centre closer to my home address.
In all dealings they were very friendly.
Service itself was carried out in timeframes indicated.
End result it exactly what I wanted.
17 de junho de 2025
Resposta da National Windscreens - Croydon
We're happy to hear that you had a positive experience with our service and appreciated the convenient appointment time. We are also glad the service met your expectations and was completed promptly. Thank you for your feedback!
Resposta da National Windscreens - Croydon
We're happy to hear that everything went smoothly. Thank you for your positive feedback; we appreciate it.
Amazing friendly and supportive staff…
Amazing friendly and supportive staff very professional highly recommended
11 de junho de 2025
Resposta da National Windscreens - Croydon
We appreciate your positive feedback! We're happy to hear that our amazing, friendly, supportive, and very professional staff are highly recommended by you.
Please spread the word
Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to come in and a very kind gentleman identify the issue; something with the engine connection that required engine replacement or reconnection. Nevertheless, he made the effort to pull the window up with a very ingenuous approach. I can only thank him for that, helping me out and with a smile in his face. Not common this days. Praise him and many thanks. Please visit this place if you need any assistance with windscreens.
21 de junho de 2025
Opinião espontânea
Resposta da National Windscreens - Croydon
We appreciate you spreading the word about your positive experience! We are happy to hear that we could help with your electric door glass issue and that you were pleased with our team's efforts. Thank you for your kind words and for recommending us.
Resposta da National Windscreens - Croydon
We're happy to hear that you found our staff friendly and that our service was completed in the estimated time. Thank you for your positive feedback!
Didn't provide service I paid for and…
Didn't provide service I paid for and absolutely impossible to get a hold of to sort out a new invoice.
29 de maio de 2025
Resposta da National Windscreens - Croydon
We regret that the service was not up to par, and you had trouble reaching us. We'll investigate and improve our service and accessibility. Thanks for your feedback.
Resposta da National Windscreens - Croydon
We are happy to hear that you found our service quick, efficient, and professional. Thank you for your positive feedback!
Everything was good from initial…
Everything was good from initial logging to job completion.
21 de maio de 2025
Resposta da National Windscreens - Croydon
We're happy to hear that you had a positive experience from start to finish. Thank you for your feedback!
Resposta da National Windscreens - Croydon
We appreciate you sharing your positive experience with our service!
Friendly and professional staff
The staff were friendly and professional, explaining the timeframe for completion of the job and phoning me once the job had been completed.
20 de maio de 2025
Resposta da National Windscreens - Croydon
We appreciate your positive feedback. We're happy to hear that you found our staff friendly and professional, and that you were informed about the job's timeframe and completion.
Ok but wipers didn't work afterwards
The new windscreen appears to be ok. Nat Windscreens forgot to retighten the nuts holding the wipers in place so one didn't work when it started raining!
20 de maio de 2025
Resposta da National Windscreens - Croydon
We appreciate your feedback. We're sorry to hear the wipers weren't working correctly after the windscreen replacement. We'll review our procedures to prevent this from happening again.
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