The works were undertaken in the timeframe said and the quality of the work could not be faulted. Sadly though I waited for the work to be undertaken and was disgusted by the foul language. I think th... Ver mais
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Leia as opiniões dos outros
The engineers turned up on the specified day and at a change of location. They were friendly and explained what they would do and do their very best to keep the boot free of glass. They did an excel... Ver mais
A empresa respondeu
These guys are excellent. I sent my peugeot 5008 for a windscreen replacement at the Dartford branch and the time frame was 4hrs waiting time. They finished in about an hour and a half so didn't hav... Ver mais
A empresa respondeu
Arrived on time for appointment and was dealt with straightaway. Informed that my screen should take less time than the estimated time given. Received call approximately two hours later to inform... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - Dartford
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 3 Avery Way, Questor, DA1 1JZ, Dartford, Kent, Reino Unido
- 01322-800-219
4,6
Excelente
606 opiniões
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Windscreen
It was so easy to used the online system and i was inform every detail up on the last day. the customer service was friendly on professional and the job done quicker than expected thank u.
11 de agosto de 2026
Resposta da National Windscreens - Dartford
We're so pleased to hear that our online system was easy to use and that you were kept informed every step of the way. It's wonderful that our customer service was friendly and professional, and that the job was completed quicker than expected.
Arangement changed to home visit which…
Arangement changed to home visit which really helped me out
8 de agosto de 2026
Resposta da National Windscreens - Dartford
We're so pleased to hear that the home visit arrangement was helpful for you. Thank you for your wonderful feedback!
Good service from the point of view of…
Good service from the point of view of booking and it being ready within the specified time. But the reason not 5 stars my car 2 days later wouldn’t start and I was told it was because the windscreen hadn’t been calibrated properly.
30 de julho de 2026
Resposta da National Windscreens - Dartford
We appreciate your feedback regarding the booking process and timely service. We are very concerned to hear about your car not starting due to the windscreen not being properly calibrated. We will investigate this issue thoroughly to prevent similar occurrences in the future.
Very professional and would recommend…
Very professional and would recommend my friends and family
30 de julho de 2026
Resposta da National Windscreens - Dartford
We're so pleased to hear that you found our service professional. Thank you for your wonderful recommendation; we truly appreciate it!
Very quick and efficient thanks for…
Very quick and efficient thanks for everything
17 de julho de 2026
Resposta da National Windscreens - Dartford
We are so pleased to hear that you found our service to be very quick and efficient. We truly appreciate your positive feedback!
Resposta da National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very fast
Very fast, efficient and friendly service. New windscreen installed without any faults
16 de julho de 2026
Resposta da National Windscreens - Dartford
We're so pleased to hear that you experienced very fast, efficient, and friendly service, and that your new windscreen was installed without any faults. Thank you for your wonderful feedback!
Efficient
Took a while from time notified but carried out replacement efficiently
16 de julho de 2026
Resposta da National Windscreens - Dartford
We appreciate your feedback and are pleased to hear that the replacement was carried out efficiently. We understand your concern about the waiting time.
Excellent service
I was late for my appointment but the guy couldn’t of been more helpful
16 de julho de 2026
Resposta da National Windscreens - Dartford
We're so glad to hear our team was helpful despite the delay. We appreciate your kind words!
Good service
16 de julho de 2026
Resposta da National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service thanks.
14 de julho de 2026
Resposta da National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent service. Very professional and knowledgeable staff. Would have no trouble recommending
15 de julho de 2026
Resposta da National Windscreens - Dartford
We're so pleased to hear you received excellent service and found our staff professional and knowledgeable. Thank you for your recommendation!
Great service and communication and…
Great service and communication and staff at branch was very friendly but wish they were able to cater to my needs more and did a home service call out instead of making me travel to them as I have two young kids under 3years old so travelling to the branch and then waiting with them wasn’t easy nor convenient for me especially during the heatwave.
11 de julho de 2026
Resposta da National Windscreens - Dartford
We appreciate your kind words about our service and staff. We understand that traveling with young children, especially during a heatwave, can be challenging. We are always looking for ways to improve our services and your feedback regarding home service calls is valuable to us. We will certainly consider this as we strive to enhance convenience for all our customers.
Accommodated my short notice request…
Accommodated my short notice request without hesitation. Windscreen replacement went without any issues on the day, and the car was clean when the job was finished.
10 de julho de 2026
Resposta da National Windscreens - Dartford
We're so pleased to hear we could accommodate your short-notice request without hesitation. It's wonderful that your windscreen replacement went smoothly and that your car was clean when the job was finished!
Good experience
Good experience! The person who fixed my windscreen was very professional and know his stuff really well. Thanks
2 de julho de 2026
Resposta da National Windscreens - Dartford
We're so pleased to hear you had a good experience and that our technician was professional and knowledgeable. Thank you for your kind feedback!
Great service and staff
29 de junho de 2026
Resposta da National Windscreens - Dartford
We truly appreciate your kind words about our excellent service and staff. We are so pleased to hear you had such a positive experience with us.
Resposta da National Windscreens - Dartford
We are so pleased to hear that you found our service to be very good and well done. Thank you for your positive feedback!
Resposta da National Windscreens - Dartford
We appreciate your kind words and are delighted to hear that you experienced such quick and efficient service. Thank you for your positive feedback!
Super quick windscreen change
The email confirmation said the job would take up to 4 hours. The technician completed it in 38 minutes. Brilliant job on one of the hottest days this year. Thank you.
23 de junho de 2026
Resposta da National Windscreens - Dartford
We're so glad to hear our technician provided such efficient service, especially on a hot day! We appreciate you sharing your positive experience with us.
Resposta da National Windscreens - Dartford
We are so pleased you experienced friendly staff and quick, well-done work. Thank you for your kind words!
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