Would have been 5 stars if the windscreen had been fitted at the first attempt. Unfortunately they ordered the wrong screen , however I believe the mark of a good company is how they deal with problem... Ver mais
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Localização
Alterar localizaçãoSandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
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Leia as opiniões dos outros
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... Ver mais
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Great service, came out quick to fix my windscreen chip. The risk of the repair not working due to the location of the chip was explained and that a new windscreen could be fitted quickly (possibly ne... Ver mais
A empresa respondeu
Staff were very courteous, helpful, efficient and kind. Estimate of timing for job was clear but they exceeded expectations by completing job in a much shorter time, I think mainly, because my husba... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Doncaster
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, Reino Unido
- 01302-460-154
4,5
Excelente
574 opiniões
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The staff at national windscreens were…
The staff at national windscreens were very professional and did a great job many thanks.
30 de julho de 2025
Resposta da National Windscreens - Doncaster
We appreciate your positive feedback. We're happy to hear that you found our staff professional and that they did a great job. Thank you very much!
Quick and great quality
Fitting my rear windscreen was quick, whilst also ensuring that it was done to a good standard.
31 de julho de 2025
Resposta da National Windscreens - Doncaster
We're happy to hear that the rear windscreen fitting was completed quickly and to a high standard. Thank you for your positive feedback; we appreciate it.
Great service
Great service. Quick process for booking, alll done online. Staff are very professional and always willing to help and explaon things to the customers. Highly recommended 👌 👍
30 de julho de 2025
Resposta da National Windscreens - Doncaster
We appreciate your positive feedback! We're happy to hear that you found the booking process quick and easy online and that our staff were professional and helpful. We're glad you recommend us.
Made a call to National Windsceens on 29/07/2025…
Made a call to National Windsceens on the number given on my Insurance certificate, arranged a time and date (01/08/25) for a replacement to be fitted on my drive and paid the excess as requested on my policy.
I then received a call from their office stating that I would have to take my car to one of their service centres due to the type of windscreen. They said my nearest centre is at Doncaster and I would have to leave the car there on the arranged day for 4hrs. The service centre was easy to find and fortunately I had someone to collect me and take me back when the job was completed.
The staff at the Doncaster service centre were extremely polite an helpful. Many Thanks.
1 de agosto de 2025
Resposta da National Windscreens - Doncaster
We appreciate you sharing your experience. We're glad the service center staff were helpful. We regret the initial scheduling confusion and the need to visit the center. Your feedback is valuable as we aim to improve our processes.
Resposta da National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent
Excellent service and friendly knowledgable staff. Good communication throughout
25 de julho de 2025
Resposta da National Windscreens - Doncaster
We appreciate you sharing your feedback. We're happy to hear you received excellent service from our friendly, knowledgeable staff, and that communication was good.
Just good service all around
25 de julho de 2025
Resposta da National Windscreens - Doncaster
We appreciate you sharing your experience with us! We are so happy to hear you received good service all around.
Staff were very courteous
Staff were very courteous, helpful, efficient and kind.
Estimate of timing for job was clear but they exceeded expectations by completing job in a much shorter time, I think mainly, because my husband was disabled and chair bound.
Thank all very, very much.
24 de julho de 2025
Resposta da National Windscreens - Doncaster
We appreciate your kind words! We're happy to hear that our staff was courteous, helpful, and efficient. We are also glad that we could complete the job quickly. Thank you very much for your positive feedback.
National Windscreens
National Windscreens offer a professional and quality service. They replaced my damaged and cracked windscreen in my car in about 3 hours. The manager was very friendly and helpful. The only problem I had was I had to take my car to the National Windscreens Doncaster depot to be repaired. This was a bit of hassle because I live near Barnsley. They do not have a depot near Barnsley, this is why I have given four stars. Despite this little problem I would recommend National Windscreens for all your windscreen repairs.
22 de julho de 2025
Resposta da National Windscreens - Doncaster
We appreciate your feedback and are happy you were pleased with our quality service and friendly staff. We acknowledge the inconvenience of traveling to our Doncaster depot from Barnsley. We'll consider your comments as we evaluate our locations. Thank you for recommending us!
Great service
Great service, came out quick to fix my windscreen chip. The risk of the repair not working due to the location of the chip was explained and that a new windscreen could be fitted quickly (possibly next day) if things didn't go well but everything was fine, can't see where the chip was.
24 de julho de 2025
Resposta da National Windscreens - Doncaster
We're happy to hear that you received great service and a quick repair! We appreciate you acknowledging that we explained the potential outcome. We're glad the chip repair was successful and met your expectations. Thanks for your positive feedback!
Resposta da National Windscreens - Doncaster
We're happy to hear that you received great service, and we appreciate you taking the time to share your positive experience with us.
Excellent service provided
Excellent service provided, even providing a small office to work from.
18 de julho de 2025
Resposta da National Windscreens - Doncaster
We're glad you enjoyed your experience and appreciated the service we provided, including the office space. Thank you for your positive feedback!
Excellent service
Excellent service, job completion before estimated time and received phone call to let me know my car was ready to pick up.
25 de junho de 2025
Resposta da National Windscreens - Doncaster
We're glad to hear you received excellent service! We appreciate your feedback regarding the job being completed ahead of schedule and our prompt communication.
Easy to book and was seen to within a…
Easy to book and was seen to within a couple of days.
That job was done and dusted in 2 hours and they’ve done a great job.
11 de julho de 2025
Resposta da National Windscreens - Doncaster
We're happy to hear that booking was easy and your job was completed quickly! Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Excellent service
Excellent service, fast, efficient with excellent communication.
11 de julho de 2025
Resposta da National Windscreens - Doncaster
We appreciate you taking the time to leave us this positive feedback! We're so happy to hear you were pleased with our fast and efficient service.
Great Service
Great Service, Brilliant Job.... cannot tell where the chip in the windscreen was.
8 de julho de 2025
Resposta da National Windscreens - Doncaster
We're happy to hear that you received great service! It's wonderful to know that we did such a brilliant job repairing the windscreen chip to your satisfaction. Thanks for your feedback.
Fast fitting the lads did a great job…
Fast fitting the lads did a great job top workmanship
8 de julho de 2025
Resposta da National Windscreens - Doncaster
We're happy to hear that the fitting was fast and the workmanship was top-notch. We appreciate your positive feedback and thank you!
Great experience and regular updates…
Despite a minor delay in the delivery of the glass, I appreciated the engineer's consistent communication during the process. He made a commendable effort to track down the glass, which he personally collected. The fitting was completed efficiently and with professionalism. I would certainly consider using this service again and recommend it to others. Thank you for a positive experience!
3 de julho de 2025
Resposta da National Windscreens - Doncaster
We appreciate you sharing your experience. We're glad the engineer's communication and effort to retrieve the glass were helpful, and the fitting was completed professionally. We value your recommendation!
Resposta da National Windscreens - Doncaster
We appreciate your positive feedback! We're so glad to hear you received super service from our attentive staff, and highly recommend us.
Resposta da National Windscreens - Doncaster
We're happy to hear that you had a positive experience with us. Thank you for your kind words and for taking the time to share your feedback!
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