Very nice chap and I hate to complain but my mirror was left very wobbly. I assume because it wasn’t a genuine Audi windscreen and the mirror post was not to spec. I managed to remove and after bendin... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 4 Block 6, Shenstone Trading Estate, B63 3XB Halesowen, the West Midlands, GB
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Leia as opiniões dos outros
Car windscreen replaced via insurance with national windscreens, it was really easy to phone up, pay the access over the phone and book an appointment. A few days later Mark came out and replaced my w... Ver mais
A empresa respondeu
Their communication was first class. I was met at the workshop by a lovely man who knew who I was and what was needed. He explained their process and how long it was likely to take (the new windscreen... Ver mais
A empresa respondeu
Booked the appointment on line , engineer turned up on time , contacted before he arrived and completed the work promptly . Informed me how long I would need to wait before using and washing car .... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Halesowen
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 4 Block 6, Shenstone Trading Estate, B63 3XB, Halesowen, the West Midlands, Reino Unido
- 0121-369-0738
4,7
Excelente
385 opiniões
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Communication was good and quick
Communication was good and quick. Booking was straightforward.
4 because I had to go twice as the first time the wrong windscreen had been sent to those doing it. Which felt like reliance on AI let system down at source, nothing to do with Halesowen branch.
10 de fevereiro de 2026
Resposta da National Windscreens - Halesowen
We appreciate your feedback and are glad the booking and communication were efficient. We regret that the wrong windscreen caused an extra visit. We'll review our processes to prevent similar issues in the future.
One phone call sorted,very efficient…
One phone call sorted,very efficient engineer also very polite
19 de fevereiro de 2026
Resposta da National Windscreens - Halesowen
We're so happy that one phone call sorted everything out, and the engineer was efficient and polite. We appreciate your positive feedback!
All good
All good:) Clive called me on the morning of my fitting. Pouring with rain, unable complete on my drive. Offered for me to take it to Halesowen and it would take about an hour to fit. He greeted me up in arrival and got straight on it. Was fitted within the hour and off I went. Thanks Clive, great service.
13 de fevereiro de 2026
Resposta da National Windscreens - Halesowen
We're happy to hear that the fitting was completed quickly despite the weather challenges. We appreciate your positive feedback and are glad you enjoyed our service. Thank you!
Brilliant and efficient service
Brilliant and efficient service. Thanks once again to the team for carrying out the replacement of my back windscreen.
Regards
6 de fevereiro de 2026
Resposta da National Windscreens - Halesowen
We're happy to hear that you received brilliant and efficient service. We appreciate your continued trust in our team for your back windscreen replacement.
had to wait 5 days to get the job done …
had to wait 5 days to get the job done but the fitter was very professional when ha did the job but he did leave a lot of glass in the car under mats and seats
10 de fevereiro de 2026
Resposta da National Windscreens - Halesowen
We appreciate your feedback and are glad the fitter was professional. We regret the delay and the glass left in your car. We'll address this to improve our service.
Great service
Really quick and very helpful service, had my windscreen replaced at home and it only took about 30 minutes, and everything went perfectly. Highly recommend.
30 de janeiro de 2026
Resposta da National Windscreens - Halesowen
We appreciate your positive feedback! We're happy to hear that you experienced quick and helpful service with your windscreen replacement at home. It's great to know everything went perfectly.
Resposta da National Windscreens - Halesowen
We appreciate you sharing that our service was great, professional, and polite! We are so happy you were pleased with us.
Good experience all round
Good experience all round, they where professional and friendly and made the hole process easy, many thanks for your work.
19 de janeiro de 2026
Resposta da National Windscreens - Halesowen
We appreciate your positive feedback! We're happy to hear that you had a good experience and that you found our team professional and friendly. We're glad the process was easy.
Resposta da National Windscreens - Halesowen
Thank you for your positive feedback!
Fantastic company to use
Fantastic company to use. Staff were very welcoming and communication was top notch. My car was only with them for 4 hours whilst they replaced my windowscreen.
22 de janeiro de 2026
Resposta da National Windscreens - Halesowen
We're happy to hear that you had a fantastic experience! It's great to know our staff made you feel welcome and that our communication was top-notch. Thank you for your positive feedback.
If I could add some photos...
If I could add some photos.... sealant everywhere, windows not in properly, big gap, sealer missing from parts.
21 de janeiro de 2026
Resposta da National Windscreens - Halesowen
We appreciate your feedback and the opportunity to improve. We're sorry the sealant and window installation were not satisfactory. We'll review this.
Great friendly and efficient service
The guy who came out to replace the rear glass for us was very friendly and efficient.
12 de janeiro de 2026
Resposta da National Windscreens - Halesowen
We're happy to hear that the rear glass replacement was completed efficiently and that you found our technician to be friendly. Thank you for your positive feedback!
Wouldn’t go any where else
Had some technical issues and delay in getting the right screen, but the customer service from start to finish, was above and beyond - such a comfort at a stressful time. Wouldn’t go any where else and would highly recommend.
27 de novembro de 2025
Opinião espontânea
Resposta da National Windscreens - Halesowen
We're happy to hear that our customer service provided comfort during a stressful time, even with the technical issues and delays. We appreciate your recommendation!
5 star.........
6 de janeiro de 2026
Resposta da National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Halesowen
We appreciate you sharing! We're so happy to hear you received friendly, polite, and professional service. Thank you!
First Class Service
Their communication was first class. I was met at the workshop by a lovely man who knew who I was and what was needed. He explained their process and how long it was likely to take (the new windscreen and associated technology had to be calibrated). The car was ready ahead of time and even though a different person met me at the workshop the original contact came out to speak to me and let me know how everything had gone.
23 de dezembro de 2025
Resposta da National Windscreens - Halesowen
We're happy to hear that you had a positive experience! It's great to know that our communication and service met your expectations and that you were pleased with the prompt completion. Thank you for your feedback.
Had a brilliant windscreen change at…
Had a brilliant windscreen change at the Halesowen depot, they were so friendly and efficient the hole job was done very quickly
6 de janeiro de 2026
Resposta da National Windscreens - Halesowen
We're happy to hear that the windscreen change at Halesowen was brilliant! We appreciate your feedback regarding our team's friendly and efficient service and the job's quick completion.
Booking was very easy
Booking was very easy. Needed to switch sites where the work was going to take place and that was done with no issue.
Repair was carried out quicker than originally informed as well which was much appreciated.
All in all, a very easy and satisfactory process.
6 de janeiro de 2026
Resposta da National Windscreens - Halesowen
We appreciate you sharing your feedback! We're happy the booking process was easy and that we accommodated the site change without any issues. It's great to know the repair was completed faster than expected and that you had a satisfactory experience.
No issues at all
No issues at all, had myself booked in and I was meant to be there from 8:30-12:30 slot…they’d send the exact slot a day before which wouldn’t have been suitable for me so I called and they were able get mine done before midday on New Years Eve!
Thanks to all the team!
1 de janeiro de 2026
Resposta da National Windscreens - Halesowen
We're happy to hear that we were able to accommodate your scheduling needs on New Year's Eve! Thank you for your positive feedback and for recognizing the team's efforts to assist you.
Good service but changing the time on…
Good service but changing the time on the day in question wasn’t helpful. Great staff in Halesowen
3 de janeiro de 2026
Resposta da National Windscreens - Halesowen
We appreciate your feedback. We're happy you found our staff great. We're sorry that changing the time on the day caused difficulty for you.
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