Very nice chap and I hate to complain but my mirror was left very wobbly. I assume because it wasn’t a genuine Audi windscreen and the mirror post was not to spec. I managed to remove and after bendin... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 4 Block 6, Shenstone Trading Estate, B63 3XB Halesowen, the West Midlands, GB
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Leia as opiniões dos outros
Car windscreen replaced via insurance with national windscreens, it was really easy to phone up, pay the access over the phone and book an appointment. A few days later Mark came out and replaced my w... Ver mais
A empresa respondeu
Their communication was first class. I was met at the workshop by a lovely man who knew who I was and what was needed. He explained their process and how long it was likely to take (the new windscreen... Ver mais
A empresa respondeu
Booked the appointment on line , engineer turned up on time , contacted before he arrived and completed the work promptly . Informed me how long I would need to wait before using and washing car .... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Halesowen
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 4 Block 6, Shenstone Trading Estate, B63 3XB, Halesowen, the West Midlands, Reino Unido
- 0121-369-0738
4,7
Excelente
385 opiniões
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The pre call
The pre call
The excellent service by the engineer
The efficient service
13 de outubro de 2025
Resposta da National Windscreens - Halesowen
We're happy to hear that you were pleased with the pre-call and the efficient service provided by the engineer. Thank you for your positive feedback!
Resposta da National Windscreens - Halesowen
We appreciate you sharing! We are so happy you were pleased with our very organised, quick service.
Professional Service
ADAS windscreen replacement including calibration done in less than 2 hours
Impressive!
Very pleased with the job
19 de setembro de 2025
Resposta da National Windscreens - Halesowen
We're happy to hear that you are very pleased with our ADAS windscreen replacement and calibration service completed in a timely manner. Thank you for your positive feedback!
Done a really good job and was really…
Done a really good job and was really flexible and quick. Thank you!
11 de setembro de 2025
Resposta da National Windscreens - Halesowen
We're happy to hear that you had a positive experience with our services! We appreciate your kind words and are grateful for your feedback.
Resposta da National Windscreens - Halesowen
We appreciate you letting us know that our staff was friendly and very helpful! We are so happy you had such a positive experience.
Replacement Windscreen
Replacement Windscreen, dropped car off told could take up to 4 hours and half hours later I called NW to find out progress as had had no contact. 20 mins later got a text to say car was ready quickly followed by a call to say can you be here in the next 30 mins as we are closing. Work carried out satisfactorily new screen looks great, however on the drive home I noticed glass fragments on the dash and later on the seats and in the center console. Very disappointed with the hygiene standards.
5 de setembro de 2025
Resposta da National Windscreens - Halesowen
We appreciate your feedback and are glad the new windscreen meets your expectations. We regret the communication delays and the cleanliness issues you encountered with glass fragments. We'll address this with our team to ensure better service in the future.
Resposta da National Windscreens - Halesowen
We appreciate you sharing! We're so glad to hear about the excellent service and great availability you experienced on our site.
Very good service,thanks
27 de agosto de 2025
Resposta da National Windscreens - Halesowen
We appreciate you sharing your experience with us. We are happy you received very good service from our team.
Resposta da National Windscreens - Halesowen
We appreciate you taking the time to share your kind words. We're so glad you were satisfied with our service!
Professional service
Professional service from start of booking to collection. Friendly and efficient staff. Would recommend to anyone needing a windscreen replacement.
29 de agosto de 2025
Resposta da National Windscreens - Halesowen
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our staff friendly and efficient, and that you were pleased with our professional service. We're glad you would recommend us.
Resposta da National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The work was completed on the day
The work was completed on the day, and at the time arranged.
22 de agosto de 2025
Resposta da National Windscreens - Halesowen
We appreciate you taking the time to share your positive experience! We're so happy the work was completed as scheduled for you.
Speedy repair excellent customer…
Speedy repair excellent customer service from Clyde and the person on reception when I collected
19 de agosto de 2025
Resposta da National Windscreens - Halesowen
We are delighted to hear about your speedy repair and the excellent customer service you experienced. Thank you for taking the time to share your positive feedback!
Resposta da National Windscreens - Halesowen
We appreciate you taking the time to share your experience! We're so glad to hear our staff was prompt and helpful, providing great service.
Quick efficient friendly service 👍
6 de agosto de 2025
Resposta da National Windscreens - Halesowen
We appreciate your positive feedback! We are so happy you found our service quick, efficient, and friendly.
Excellent
We were contacted with an approximate time of their arrival & the young lad was informative, efficient and very polite
29 de julho de 2025
Resposta da National Windscreens - Halesowen
We're happy to hear that the arrival time was convenient and that our team member was helpful and courteous. We appreciate your positive feedback!
Good service
Good service, fairly quick appointment and go an earlier cancellation appointment after asking, job done quickly. I knocked off 1 star as trying to pay the insurance excess via the payment line was frustrating until given a new number at the appointment (previously told appointment would be cancelled if we didn't pay first) and even though my husband gave his number for when ready for collection the technician rang me at work.
30 de julho de 2025
Resposta da National Windscreens - Halesowen
We appreciate your feedback and are glad the service and appointment were satisfactory. We regret the payment and communication issues you experienced. We'll review our processes to improve these areas. Thank you for bringing this to our attention.
Great service
Great service and the windscreen was successfully repaired rather than replaced, saving insurance excess.
29 de julho de 2025
Resposta da National Windscreens - Halesowen
We appreciate your positive feedback! We're happy to hear that you received great service and that we could repair your windscreen, saving you money. Thank you!
Resposta da National Windscreens - Halesowen
We're happy to hear that our staff was friendly and helpful! We appreciate your positive feedback and are grateful for your review.
Resposta da National Windscreens - Halesowen
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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