Very nice chap and I hate to complain but my mirror was left very wobbly. I assume because it wasn’t a genuine Audi windscreen and the mirror post was not to spec. I managed to remove and after bendin... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 4 Block 6, Shenstone Trading Estate, B63 3XB Halesowen, the West Midlands, GB
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Leia as opiniões dos outros
Car windscreen replaced via insurance with national windscreens, it was really easy to phone up, pay the access over the phone and book an appointment. A few days later Mark came out and replaced my w... Ver mais
A empresa respondeu
Their communication was first class. I was met at the workshop by a lovely man who knew who I was and what was needed. He explained their process and how long it was likely to take (the new windscreen... Ver mais
A empresa respondeu
Booked the appointment on line , engineer turned up on time , contacted before he arrived and completed the work promptly . Informed me how long I would need to wait before using and washing car .... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Halesowen
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 4 Block 6, Shenstone Trading Estate, B63 3XB, Halesowen, the West Midlands, Reino Unido
- 0121-369-0738
4,7
Excelente
385 opiniões
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Resposta da National Windscreens - Halesowen
Thank you for your kind review! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are delighted to hear that you were satisfied.
windscreen replacement
Got booked in quickly and windscreen was replaced within 2 and a half hours. Called me as soon as it was done and car was ready to collect when I got there. Very friendly bunch as well
5 de maio de 2025
Resposta da National Windscreens - Halesowen
Thank you for your kind words! We're thrilled to hear that you found our service efficient and convenient. We appreciate your feedback and strive to provide a seamless and positive experience for all our customers. We're glad you were able to have your windscreen replaced quickly and efficiently.
Resposta da National Windscreens - Halesowen
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear that you found our service quick and the job well done. Your feedback is valuable to us and helps us ensure we are providing excellent service to our customers.
Windscreen replacement
Communication good . Polite technicians. Fitted quickly and on time .
25 de abril de 2025
Resposta da National Windscreens - Halesowen
We're delighted to hear about your positive experience. We appreciate your kind words about our technicians and the efficient service you received. We're glad that you were happy with the prompt and timely installation.
Loss of sensor gel
Pity the fitters did not replace the sensor gel component. I only found out my auto-wiper function was not working until days later when it rained. I am still waiting for this to be fixed after the original request was sent to the wrong branch. Windscreen is fine apart from that.
18 de abril de 2025
Resposta da National Windscreens - Halesowen
We understand your frustration with the auto-wiper function not working after the windshield replacement. We strive to provide a seamless experience for our customers, and it's disappointing to hear that the sensor gel component was not replaced. We appreciate you bringing this to our attention and will ensure that your request is addressed promptly.
Poor
Work done on the wind screen was fine but windscreen wipers were not put on properly. I have been trying to ring them for days to arrange a time for them to sort it out but no one has ever answered. Not very good service.
11 de abril de 2025
Opinião espontânea
Resposta da National Windscreens - Halesowen
We understand your frustration with the windshield wiper issue and the difficulty in getting in touch with us. We value your feedback and will use it to improve our service. We appreciate your patience as we work to address this matter.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Resposta da National Windscreens - Halesowen
Thank you for your kind review! We are happy to hear that you found our service helpful and polite. We strive to provide excellent customer service and appreciate your feedback.
Clive was an absolute star
Clive was an absolute star. He went above and beyond to get the job done. Excellent
28 de março de 2025
Resposta da National Windscreens - Halesowen
We're thrilled to hear about your positive experience. It's wonderful to know that Clive provided such exceptional service. We appreciate your kind words and will share your feedback with him.
There work was out standing very…good cleaned u there mess
There work was out standing very friendly so happy with there I would recommend national windscreens to anyone I know
4 de abril de 2025
Resposta da National Windscreens - Halesowen
We are thrilled to hear that you had a positive experience with our team. We appreciate your kind words and are glad to know you would recommend us to others. We strive to provide excellent customer service and are committed to ensuring our customers are satisfied.
Windscreen repair
Engineer was very friendly and explained everything that would happen which matched the originally sent info.
Repair carried out with care to my vehicle.
An all round good experience thank you.
3 de abril de 2025
Resposta da National Windscreens - Halesowen
We're so glad to hear you had a positive experience with our team. We appreciate your kind words about the engineer's friendliness and the care taken with your vehicle. We strive to provide our customers with a seamless and positive experience, and we're thrilled to hear we achieved that for you.
Excellent Service and Professional Repair
I had a small chip on my windshield that seemed likely to spread, so I booked a repair online through my insurance company. The engineer arrived at my workplace and handled the repair professionally and thoroughly. He explained the process beforehand and walked me through the completed work before closing the job. He even left his contact information in case I needed assistance in the future. Overall, I was very satisfied with National Windscreens.
28 de março de 2025
Resposta da National Windscreens - Halesowen
Thank you for sharing your positive experience. We're glad to hear that you found our online booking process convenient and that our engineer was able to provide you with professional and thorough service. We appreciate that he took the time to explain the repair process and walk you through the completed work, ensuring your satisfaction. We're also pleased that he went the extra mile by providing his contact information for future assistance. We strive to provide our customers with the best possible service and we're happy to hear that you were satisfied with the outcome of your repair.
Resposta da National Windscreens - Halesowen
We appreciate your kind words and are glad to hear you had a positive experience.
Windscreen was replaced quickly and…
Windscreen was replaced quickly and communication was great.
27 de março de 2025
Resposta da National Windscreens - Halesowen
We're thrilled to hear that you had a positive experience with our service. We appreciate your kind words about the quick replacement and excellent communication.
Windscreen replacement
My experience was brilliant. Friendly staff. They told what was going on every step of the way
26 de março de 2025
Resposta da National Windscreens - Halesowen
Thank you for your kind words and positive review. We are delighted to hear that you had a brilliant experience and that our staff was friendly and kept you informed throughout the process. We strive to provide excellent customer service and appreciate your feedback.
Resposta da National Windscreens - Halesowen
Thank you for your kind review! We're so glad to hear you found our service fast, professional, and courteous. We strive to provide excellent customer experiences, and your feedback means a lot to us.
Happy Customer
Good Service, great communication, work carried out in well under the 'estimated' time
8 de março de 2025
Resposta da National Windscreens - Halesowen
Thank you for your positive review. We are pleased to hear that you were happy with our service, communication, and the speed at which the work was completed. We strive to provide excellent customer experiences and appreciate your feedback.
Simple and efficient process from…
Simple and efficient process from booking with insurers to job being done. Technician called on the morning of the work to advise approximate time he would arrive, which he stuck to. All fine and work was finished within an hour, at home address, no problems. Great service.
15 de março de 2025
Resposta da National Windscreens - Halesowen
Thank you for sharing your positive experience. We're glad to hear you found our process simple and efficient, from booking with your insurer to the completion of the work. We appreciate your feedback about the technician's communication and timely arrival. We strive to provide a convenient and hassle-free experience for our customers, and we're delighted that we were able to achieve that for you.
Resposta da National Windscreens - Halesowen
Thank you for your kind review! We're delighted to hear that you found our service good, efficient, and pleasant. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Excellent service i got from the…
Excellent service i got from the technician
24 de fevereiro de 2025
Resposta da National Windscreens - Halesowen
Thank you for your kind words! We're delighted to hear you were pleased with the service provided by our technician. Your positive feedback is greatly appreciated and helps us confirm we're meeting our goal of providing exceptional service to all our customers.
Thank you!
He was so friendly and helpful and super quick.
Highly recommend and would go back again!
Thank you.
21 de fevereiro de 2025
Resposta da National Windscreens - Halesowen
We appreciate your kind words and are thrilled to hear you had such a positive experience. It's wonderful to know our team's friendliness and helpfulness made a difference for you. We look forward to welcoming you back again soon.
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