Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... Ver mais
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Localização
Alterar localizaçãoUnit 11, Ivyhouse Lane, TN35 4PP Hastings, East Sussex, GB
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Leia as opiniões dos outros
Shoddy work, promises of phone calls that never came. Car was returned with glass powder all over the bootliner, plus lots of fragments easily visible on ledges, in the spare tyre well, etc. No... Ver mais
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Windscreen replacement went well however arrived at time suggested and had 2 cars in front of me which took 2 hours waiting. Would be much better if texted to give a revised and accurate time for wo... Ver mais
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For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Hastings
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, Reino Unido
- 01424-390-013
4,4
Excelente
452 opiniões
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Resposta da National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Hastings
We appreciate your feedback and are glad you find it efficient.
General efficiency
General efficiency, i.e., arrived on time. Very quick getting on with the repair
14 de maio de 2025
Resposta da National Windscreens - Hastings
We're happy to hear that our service was efficient and prompt. Thank you for your positive feedback!
Deceitful booking system
Technician was excellent. However National Windscreens has a booking system that is deceitful. It asks you to choose a time for your repair. When you do they then tell you they can't keep this time frame. Their final email tells you they will come anytime between 9 and 5 on the day of your appointment. Not customer friendly hence low score. In fact it's deceitful.
9 de maio de 2025
Resposta da National Windscreens - Hastings
We appreciate your feedback and understand your frustration with the booking system. We strive to provide a seamless experience for our customers and are disappointed to hear that your appointment wasn't as expected. We value your feedback and will use it to improve our processes.
Quick and efficient booking process
Quick and efficient booking process. Even smoother installation by Greg. All round good experience
3 de maio de 2025
Resposta da National Windscreens - Hastings
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our company. We strive to make every interaction, from booking to installation, as smooth and efficient as possible. We are pleased to hear that you found Greg to be helpful and efficient during the installation process. We appreciate your feedback and will continue to work hard to provide a positive experience for all our customers.
Very prompt repair when I phoned the…
Very prompt repair when I phoned the local office direct. National call handler booked a long way in advance but local office says they can usually do same day for a chip. In the past, after repair I have not been able to see the chip repair, but I can on this one. There is still a dent.
You need to know your way around industrial estate and one way system to get to the workshop.
3 de maio de 2025
Resposta da National Windscreens - Hastings
We appreciate your feedback and are glad to hear that you found the local office to be prompt in their repair service. We understand that you noticed a dent remaining after the chip repair. We strive to provide the best possible service and will share your feedback with our team to ensure we continue to improve our repair process.
Bank Holiday!
The company were courteous and kept us informed of date and time. They telephoned to explain that we could attend earlier, very helpful as traveling a distance. Very helpful guidance given at all times - star performance.
5 de maio de 2025
Resposta da National Windscreens - Hastings
We are so happy to hear that you had a positive experience with our company. We strive to provide excellent customer service and appreciate your kind words about our team's courtesy, communication, and helpfulness. We are thrilled that our guidance was valuable to you and that you found our flexibility in scheduling to be helpful. We are committed to providing a positive experience for all our customers and appreciate your feedback.
5 Star Service
Had my windscreen replaced by Charlie from National Windscreen Hasting , he was absolutely brilliant , very friendly and very professional, would highly recommend to anyone
7 de maio de 2025
Opinião espontânea
Resposta da National Windscreens - Hastings
Thank you for taking the time to leave such a positive review. We are thrilled to hear that you had a great experience with our team. We strive to provide excellent customer service and are delighted that Charlie exceeded your expectations. We appreciate your kind words and will be sure to pass your feedback along to him.
Great Service
It was easy to book the vehicle in online. Service ( windscreen chip repairs ) was available within 24 hrs.
On arrival, staff were very helpful and service was efficient.Repairs carried out within the hour.
30 de abril de 2025
Resposta da National Windscreens - Hastings
Thank you for your kind words and positive feedback. We are delighted to hear that you found our online booking process easy and convenient. We appreciate your feedback on the speed and efficiency of our service, particularly the availability of windscreen chip repairs within 24 hours. We are also pleased to hear that you were happy with the helpfulness and efficiency of our staff.
Very pleased with the service and work…
Very pleased with the service and work carried out - would recommend 👍👍
2 de maio de 2025
Resposta da National Windscreens - Hastings
Thank you for your kind words and positive review! We are delighted to hear that you were pleased with the service and work carried out. We strive to provide excellent customer service and are glad that we were able to meet your needs. We appreciate your recommendation.
Prompt and courteous service
2 de maio de 2025
Resposta da National Windscreens - Hastings
Thank you for your kind words! We appreciate you taking the time to share your positive experience with our service.
Resposta da National Windscreens - Hastings
Thank you for your kind words! We're pleased to hear you found our staff friendly and were happy with the windscreen and wiper replacement. We strive to provide excellent customer service and appreciate your feedback.
Repair was unsuccessful
Repair was unsuccessful, it left a small thread line and a little chip, although smooth to feel inside and outside. Now the thread line seems to be spreading along with the crack getting bigger. The engineer said he tried 3 times, but I did not observe this as was in the house.
18 de abril de 2025
Resposta da National Windscreens - Hastings
We understand your frustration with the repair outcome. It's disappointing to hear that the repair didn't meet your expectations, and we apologize for the inconvenience this has caused. We appreciate you bringing this to our attention and will take your feedback into consideration as we strive to improve our repair services.
Very happy with the quality of the work…
Very happy with the quality of the work done, and the staff were very friendly and helpful.
However, due to their workload, they were unable to start on our car until 11.30am, although I arrived at 9am as requested.
By the time they had finished it was 3.30pm.
I waited while the work was completed, as we live 25 miles away.
So, 6 and a half hours later I was able to leave!
Just as well I had a good book to read!
24 de abril de 2025
Resposta da National Windscreens - Hastings
We appreciate your feedback and are glad you were happy with the quality of the work and the friendliness of our staff. We understand that waiting for an extended period can be frustrating, especially when you have traveled a significant distance. We strive to provide timely service and will look into ways to improve our scheduling process to minimize wait times.
The engineer on site was very helpful…
The engineer on site was very helpful and pleasant gave several handy hints
Thank you
8 de abril de 2025
Resposta da National Windscreens - Hastings
We appreciate your kind words and are glad to hear that you had a positive experience with our engineer. We strive to provide excellent service and are happy to know that our team member was able to assist you.
Used the Hastings branch
Used the Hastings branch. Charlie, who came to our home address was polite, courteous and professional, and carried out the work in good time. This review is based on one occasion and one employee, but if it is typical of National Windscreen's work ethic, it is a 5 star performance.
16 de abril de 2025
Opinião espontânea
Resposta da National Windscreens - Hastings
We appreciate you taking the time to share your positive experience. We're thrilled to hear that Charlie provided such excellent service. It's our goal to ensure all our customers receive the highest quality service, and we're glad that Charlie's professionalism and efficiency met your expectations. We're proud to have employees like Charlie who represent our commitment to customer satisfaction.
I received reminders for the replacing…
I received reminders for the replacing of my windscreen, the site address details were precise and the service from the chaps in the office was brilliant.
9 de abril de 2025
Resposta da National Windscreens - Hastings
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the helpful reminders, accurate site address details, and the excellent service from our team. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
Happy with the work
The job was done in a timely manner the car was clean and you wouldn’t know it had been touched
The parking was a little tight but other than that I really can’t fault them
I had read some poor reviews but my opinion is they were very good
3 de abril de 2025
Resposta da National Windscreens - Hastings
We appreciate you taking the time to share your positive experience. We're glad to hear that you were pleased with the service and the cleanliness of your car. We understand that parking can sometimes be a challenge, and we're always looking for ways to improve in that area. We're happy to hear that your experience was positive, and we'll continue to strive for excellence in all aspects of our service.
Excellent service from a polite and…
Excellent service from a polite and helpful team. Thank you!
8 de abril de 2025
Resposta da National Windscreens - Hastings
Thank you for your kind review! We are delighted to hear that you had an excellent experience with our team. We strive to provide exceptional customer service, and your feedback confirms we're on the right track.
What a great company
What a great company. Easy to book a windscreen replacement, kept to time, friendly and helpful staff. Great experience.
9 de abril de 2025
Opinião espontânea
Resposta da National Windscreens - Hastings
Thank you for your kind words and positive feedback. We are delighted to hear that you found our booking process easy and that our staff were friendly and helpful. We strive to provide a convenient and positive experience for our customers, and we are glad that we were able to achieve that for you.
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