Just like to say how happy I am with the service at national windscreen this morning. The staff were amazing, polite, professional and done the job to a high standard. Thank you.
A empresa respondeu
Localização
Alterar localizaçãoUnit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB Huntingdon, Cambridgeshire, GB
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Leia as opiniões dos outros
Relatively easy to make a booking. Arrived for the appointment at the Huntingdon branch and was able to sit and wait for the vehicle in a very nice waiting room.
A empresa respondeu
I was not informed my car was ready for collection. If I hadn’t arrived to check progress I would probably have had to wait a lot longer. I am not convinced it has been configured correctly. For exam... Ver mais
A empresa respondeu
Exceptional service from start to finish. Drop-off was easy, and the replacement with ADAS adjustment was completed right on schedule (2–3 hours). Two weeks on, everything is running smoothly. A grea... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Huntingdon
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 2, 31 St Margarets Way, Stukeley Industrial Estate, PE29 6EB, Huntingdon, Cambridgeshire, Reino Unido
4,5
Excelente
147 opiniões
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The man who come was very nice and kind
9 de outubro de 2026
Resposta da National Windscreens - Huntingdon
We are so pleased to hear that you experienced such a warm and pleasant interaction with our team member. Thank you so much for taking the time to share your wonderful feedback with us!
Just like to say how happy I am with…
Just like to say how happy I am with the service at national windscreen this morning. The staff were amazing, polite, professional and done the job to a high standard. Thank you.
17 de outubro de 2026
Opinião espontânea
Resposta da National Windscreens - Huntingdon
We're so pleased to hear that you were happy with the service you received this morning. It's wonderful to know that our team was polite and professional, and that the work was completed to such a high standard. Thank you for taking the time to share your positive feedback!
Resposta da National Windscreens - Huntingdon
We are so pleased to hear that your appointment was handled so promptly and that our team kept in touch with clear updates. Thank you for taking the time to share your wonderful feedback with us!
Resposta da National Windscreens - Huntingdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good Job
Relatively easy to make a booking.
Arrived for the appointment at the Huntingdon branch and was able to sit and wait for the vehicle in a very nice waiting room.
8 de outubro de 2026
Resposta da National Windscreens - Huntingdon
We're so pleased to hear that scheduling your appointment was a hassle-free process! It's wonderful that you enjoyed the comfortable waiting area at our location while your vehicle was being taken care of.
Prompt service
Easy location to find. Was able to wait in room with coffee/tea. Prompt service.
27 de setembro de 2026
Resposta da National Windscreens - Huntingdon
Thank you for taking the time to share your feedback. We are glad that our convenient site was simple for you to locate, and that you enjoyed our complimentary hot beverages while receiving timely assistance.
It’s was quick and easy and…
It’s was quick and easy and straightforward. We got a date for fixing within a week of approaching for claim and got our car back within 3-4 hrs.
23 de setembro de 2026
Resposta da National Windscreens - Huntingdon
We're so pleased to hear that the claim process was straightforward for you! It's wonderful that we could arrange your repair date so quickly and have your car back to you within just a few hours.
Great company (Huntingdon branch)have…
Great company (Huntingdon branch)have used them over the years, the people change but service and quality remains!
3 de setembro de 2026
Resposta da National Windscreens - Huntingdon
Thank you so much for your loyal support over the years. We are thrilled to hear that our team in Huntingdon continues to deliver the high standard of service and quality you have come to expect from us. Your wonderful feedback means a lot to our entire team!
Excellent service from start to finish
Ease of booking, attentive / helpful staff and swift appointment availability / windscreen fitment using good quality windscreen glass that actually fits the vehicle. Excellent service from start to finish which is much appreciated.
26 de setembro de 2026
Resposta da National Windscreens - Huntingdon
We're so pleased to hear that you found the booking easy and our staff attentive and helpful! It's wonderful that you experienced swift appointment availability and a quality windscreen fitment. We truly appreciate your kind words about our excellent service from start to finish.
Resposta da National Windscreens - Huntingdon
We are so pleased to hear that you experienced great overall professional services. We truly appreciate your positive feedback and kind words!
New windscreen had a crack
New windscreen had a crack, had to take it back to have it replaced.
Paint on bonnet damaged.
Trim on both sides of new windscreen loose.
21 de setembro de 2026
Resposta da National Windscreens - Huntingdon
We are truly sorry to hear about the issues you experienced with the cracked windscreen, the damaged paint on your bonnet, and the loose trim. We understand your frustration and are reviewing our processes to prevent similar occurrences.
The glass fitting was done so quick
The glass fitting was done so quick. Good experience technician and very friendly.
19 de setembro de 2026
Resposta da National Windscreens - Huntingdon
We're so pleased to hear that the glass fitting was completed quickly and that our technician was friendly. Thank you for your positive feedback!
Very good service
Very good service. He even cleaned up the rust on the window edge so the new glass had a fighting chance of not leaking
11 de setembro de 2026
Resposta da National Windscreens - Huntingdon
We're so pleased to hear you received very good service! It's wonderful that our technician went the extra mile to clean the rust on the window edge, ensuring the new glass would not leak.
Resposta da National Windscreens - Huntingdon
We're so pleased you found our booking process to be very smooth and stress-free. Thank you for your wonderful feedback and for sharing your positive experience!
Great on phone service after contacting…
Great on phone service after contacting my insurer and staff member who fixed windscreen was very polite and efficient
9 de setembro de 2026
Resposta da National Windscreens - Huntingdon
We're so pleased to hear you received great phone service after contacting your insurer! It's wonderful that our staff member was polite and efficient in fixing your windscreen.
Unhappy customer
I was not informed my car was ready for collection. If I hadn’t arrived to check progress I would probably have had to wait a lot longer.
I am not convinced it has been configured correctly. For example the direction I am heading (north, south etc)which is displayed on the dashboard is no longer there. I will probably have to return it which is extremely annoying and frustrating.
4 de setembro de 2026
Resposta da National Windscreens - Huntingdon
We sincerely apologize for the lack of communication regarding your car's readiness and the inconvenience this caused. We are also concerned to hear about the issues with your car's configuration and understand your frustration.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Resposta da National Windscreens - Huntingdon
We're so pleased to hear that you experienced good communication and that everything was on time with a very clean job. Thank you for your wonderful feedback!
On time did a professionals job and the…
On time did a professional job and the technician was very nice highly recommend him and the Company!
26 de agosto de 2026
Resposta da National Windscreens - Huntingdon
We're so pleased to hear that our technician was on time and did a professional job! It's wonderful to know they were very nice, and we truly appreciate your high recommendation.
Scratched middle console and tried to…
Scratched middle console and tried to hide it by pushing phone compartment door in and camera casing not put back properly foot prints on seats don’t you supply covers
25 de agosto de 2026
Resposta da National Windscreens - Huntingdon
We are very sorry to hear about the issues you experienced. We are addressing the console, camera, and cleanliness concerns with our team immediately to prevent future occurrences.
Very helpful and very friendly
The staff were very helpful, polite and professional
20 de agosto de 2026
Resposta da National Windscreens - Huntingdon
We're so pleased to hear that you found our staff to be very helpful, polite, and professional. Thank you for your wonderful feedback!
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