Well timing to start with I chose morning and 14:05 was not morning I finish work at 14:20 so had to sit around my work place untill complete not very happy. If the ope... Ver mais
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Localização
Alterar localizaçãoUnit 1 Meridian South, Leicester, LE19 1WX Leicester, Leicestershire, GB
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Leia as opiniões dos outros
1st visit by Tyler - unfortunately incorrect window had been ordered- Tyler cleared all the glass, sealed and made 2nd appointment for refit- worked really hard in the heat! 2nd visit by Callum -... Ver mais
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Excellent from the first phone call through to my windscreen being sorted. Clear, polite, precise, calming, knowledgeable, proactive, . Faultless. The delightfully polite man that came to repair the... Ver mais
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Kept me informed regularly re progress of the process- journey, hold ups and so on. 2 very pleasant and courteous young men replaced the windscreen and advised re future care of window. Cleaned b... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - Leicester
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 1 Meridian South, Leicester, LE19 1WX, Leicester, Leicestershire, Reino Unido
- 0116-340-0393
4,4
Excelente
853 opiniões
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Good service but a rubbish AI booking system.
Bad weather on booked day. I received a call asking if I could go to the depot to which is i agreed even though it was a 40 minute drive. I was greeted courteously and my vehicle went straight in to the workshop. I was even given a cup of coffee whilst I waited. Screen was replaced within 90 minutes and my vehicle was returned in good condition. I would add that the AI booking system is rubbish. I had to supply loads of information which it struggled to take and it then put me into a loop listening to musak. After 20 minutes I rang Customer Services who told me that the system had not even made my booking. Customer Services then took my booking over the ‘phone in 3 minutes - so much for AI technology!
17 de junho de 2026
Resposta da National Windscreens - Leicester
We appreciate you taking the time to share your experience. We are glad to hear our team at the depot provided excellent service and replaced your screen efficiently. We acknowledge your frustration with the AI booking system and are actively working to improve its functionality. Your feedback is invaluable in helping us refine our processes.
Resposta da National Windscreens - Leicester
We are so pleased you had a quick and efficient experience. Thank you!
Excellent service especially from Jack
Excellent service especially from Jack. Job completed in record time.
16 de junho de 2026
Resposta da National Windscreens - Leicester
We appreciate your positive feedback! We are so happy to learn that you received excellent service and that the job was completed quickly.
Fabulous service from start to finish- I would highly recommend them!
From the initial conversation and booking to the replacement of my windscreen, they were amazing! They kept in regular contact, completed the work quickly- I’m very impressed!
12 de junho de 2026
Resposta da National Windscreens - Leicester
We appreciate your positive feedback! We're delighted to hear our team provided amazing service, kept in contact, and completed the work quickly.
All went according to plan and many…
All went according to plan and many thanks for your help.
6 de junho de 2026
Resposta da National Windscreens - Leicester
We're so pleased everything went to plan. Thank you for your kind words!
Very efficient excellent repair work
11 de junho de 2026
Resposta da National Windscreens - Leicester
We appreciate your kind words about our efficient repair work.
Very good, no issues
Very good service, unfortunately I didn't fill in the APP correctly so they thought id got a screen repair not a replacement so I had to wait till one was available, however they still returned very quickly
9 de junho de 2026
Resposta da National Windscreens - Leicester
We're happy to hear you received very good service despite the initial app misunderstanding. We appreciate your patience and are glad we could still return your item quickly.
Very professional very well organised …
Very professional very well organised experience
4 de junho de 2026
Resposta da National Windscreens - Leicester
We're so glad you had a professional and organized experience!
Excellent service
Excellent service, great focus on the customer and attention to detail.
8 de junho de 2026
Resposta da National Windscreens - Leicester
We are so pleased you experienced excellent service and attention to detail. Thank you!
Resposta da National Windscreens - Leicester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
Excellent service. Only minor complaint was that I was expecting a call to say the work was done but didn’t get one. I then couldn’t contact the workshop directly.
4 de junho de 2026
Resposta da National Windscreens - Leicester
We appreciate your feedback. We apologize for the missed call and the difficulty reaching us. We are reviewing our communication process.
No text before arrival and left smears…
No text before arrival and left smears on the windscreen
29 de maio de 2026
Resposta da National Windscreens - Leicester
We're sorry for the issues you experienced. We'll address the communication and cleaning concerns.
Good quick service...
1 de junho de 2026
Resposta da National Windscreens - Leicester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Leicester
We're glad every detail was handled professionally!
Resposta da National Windscreens - Leicester
We appreciate your positive feedback!
Resposta da National Windscreens - Leicester
We're glad our office staff was helpful and efficient. Thank you!
Resposta da National Windscreens - Leicester
We're so pleased our team replaced your window quickly. Thank you for your feedback!
Resposta da National Windscreens - Leicester
We appreciate your feedback! We're glad we met your expectations.
Resposta da National Windscreens - Leicester
We're happy to hear that. Thank you for your feedback.
I dropped off my car at the requested…
I dropped off my car at the requested time to have a new windscreen fitted. After 3.5hrs I received a txt message to say my car was ready to collect. I set off back to the garage only to find my car still sat where I left it with the broken screen still on it. When I went to reception to question what was going on I was told the txt message was sent by mistake. It appeared to me that they were aware an error had been made with the messaging and rather than correct it I was allowed to return to find the screen not changed and an additional hours wait.
22 de maio de 2026
Resposta da National Windscreens - Leicester
We sincerely apologize for the miscommunication and the inconvenience this caused. We understand your frustration and are reviewing our messaging system to prevent similar errors. Thank you for bringing this to our attention.
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