No good service not happy need to return back

Booking process on line very easy. Payment easy. Operative very knowledgeable and kept me informed as to what was happening.

I had a really positive experience with National Windscreen Service. From start to finish, the staff were incredibly helpful, guiding me through each step of the process with clear communication and professionalism.

Dealing with windscreen damage can be quite stressful, but they made everything feel simple and manageable. Their support and efficiency really took the pressure off, and I felt reassured throughout.

I’d definitely recommend their service to anyone needing windscreen repair or replacement.

Superb Service , sorted me out within the hour . Excellent service from a young man in the front office. Did not ask for his name but super polite and helpful to me and everyone that came through to reception

Very well done. Very impressed

Let down at the last minute

Josh was amazing he helped me get the best from National windscreens he is 💯 the best asset within the company 👍

Truly excellent, professional and fast thank you

The ease with which I was able to book the car in for a replacement.

It was ready for collection when agreed and all the work was completed to a high standard

It was uncertain that my booked repair would happen on the planned day. The local centre kept me informed and it happened as planned.

All very fast and efficient. I’m in automotive, so I know what needs doing and why and thankfully everything was to my standards and expectations.

The windscreen replacement carried out on 16 February 2024 was incorrect and not in line with manufacturer specifications.

Mercedes-Benz Nottingham confirmed that the wrong windscreen model was installed, glue was used where a click‑in system is required, and the wipers and trims were refitted incorrectly.

This has voided my Mercedes warranty.

When I complained about the wipers malfunctioning, National Windscreens sent someone to my home the same day, but the issue was not fixed and the technician did not identify that the wipers had been built incorrectly. This is something that should have been tested before releasing the car to the customer.

Although the branch had a few chairs, they were placed directly beside someone’s working desk, with no visible water or bathroom facilities. Instead of offering a proper waiting area, I was instructed to go to the shopping centre while the work was being done. This reflects the overall lack of professionalism I experienced.

I have raised a formal complaint with Aviva regarding the workmanship and the impact caused.

I had the windscreen replaced on the 16/03/26 at the ADAS centre in Leicester but on collection I was informed that they could not calibrate the ADAS camera and that they would have to fit another windscreen after 7 days and hopefully that will solve the problem, the vehicle is booked in for 25/03/26 so fingers crossed they will be able to do the re calibration on the camera and I will be happy to revisit this review

Great communication and a prompt and professional service.

It was really easy to book my car in and they were really quick to finish my car

Glass replacement completed in a timely manner and all appears good at this time.