The person who fixed my windscreen was so professional. The National windscreen had a good communication team who updated me when they couldn't make my appointment on the chosen day. They were ok.
A empresa respondeu
Localização
Alterar localizaçãoUnit 4, Stirling Way, CR0 4XN London, Greater London, GB
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Leia as opiniões dos outros
My experience with National Windscreens was extremely positive. They were communicative in the run up to the appointment and on the day, the operative arrived within the allotted time window and wo... Ver mais
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Called before arriving for appointment. Very pleasant and friendly, explained job in hand and the issues when carrying out the task to repair the windscreen. He was very efficient and showed the r... Ver mais
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Very professional service.At the day of installation a technician called me with information about time of arrival.I left the gentleman with my car and an hour later the job was done.No problems at al... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - London
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 4, Stirling Way, CR0 4XN, London, Greater London, Reino Unido
- 020-3151-4453
4,4
Excelente
134 opiniões
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The person who fixed my windscreen was…
The person who fixed my windscreen was so professional. The National windscreen had a good communication team who updated me when they couldn't make my appointment on the chosen day. They were ok.
25 de setembro de 2026
Resposta da National Windscreens - London
We're so pleased to hear that our technician was professional. It's wonderful that our communication team kept you updated when the appointment needed to be rescheduled.
Winner!
1. Home service [you're on a 'winner' there]
2. Punctuality.
3. Polite operative.
4. Left no 'debris.'
22 de setembro de 2026
Resposta da National Windscreens - London
We're so glad to hear that you had such a positive experience with our home service! Punctuality, politeness, and leaving no mess are all things we strive for, so your feedback is truly appreciated.
Very efficient and courteous.
18 de setembro de 2026
Resposta da National Windscreens - London
We are truly grateful for your kind words regarding our team's efficiency and courtesy. Your feedback is greatly appreciated.
Trustworthy, fast and efficient
My experience with National Windscreens was extremely positive.
They were communicative in the run up to the appointment and on the day, the operative arrived within the allotted time window and worked quickly and efficiently. I felt happy leaving my keys with him and went back to work while he worked on the van.
Would highly recommend.
8 de setembro de 2026
Resposta da National Windscreens - London
We're so pleased to hear you had such a positive experience! It's wonderful that our team was communicative and that our operative arrived on time and worked efficiently. We're glad you felt comfortable leaving your keys with him. Thank you for your high recommendation!
I find the whole process from booking…
I find the whole process from booking to replacement were very smooth. The mechanics were polite and helpful. I am very impressed by his service.
19 de agosto de 2026
Resposta da National Windscreens - London
We're so pleased to hear that the entire process, from booking to replacement, was very smooth for you. It's wonderful to know that our mechanics were polite and helpful, and that you were very impressed by our service!
Resposta da National Windscreens - London
We are so pleased to hear that you found our service to be efficient and professional. We truly appreciate your positive feedback!
Very professional service.At the day of…
Very professional service.At the day of installation a technician called me with information about time of arrival.I left the gentleman with my car and an hour later the job was done.No problems at all.I wish all fitters and mechanics were like that.
1 de agosto de 2026
Resposta da National Windscreens - London
We're delighted to hear that you experienced such professional service and that our technician kept you informed about their arrival. It's wonderful to know the job was completed efficiently and to your satisfaction.
Resposta da National Windscreens - London
We're so pleased to hear that you experienced a smooth process and found our staff member courteous. Thank you for your wonderful feedback!
My daughter needs her car as an NHS…
My daughter needs her car as an NHS worker. At present she can't get it MOT'd because of the crack in the windscreen. They were due to replace it but cancelled at the last minute and have now offered a date 5 days later. Who knows if they'll show up or cancel again! When she spoke to them to explain they didn't care. If it wasn't going through the insurance we'd go somewhere else. But we'll never use them again if it's our choice.
20 de julho de 2026
Opinião espontânea
Resposta da National Windscreens - London
We are truly sorry to hear about the difficulties your daughter is experiencing with her car's windscreen replacement, especially given her vital role as an NHS worker. We understand how frustrating it must be to have an appointment cancelled at the last minute and then face a further delay. We regret that our team did not demonstrate the care and understanding you expected. We appreciate you bringing this to our attention.
thank you very much
thank you very much. The windscreen of light was excellent. The fitting was done good thank you. Thank you thank you.
7 de julho de 2026
Resposta da National Windscreens - London
We're so pleased to hear you found the windscreen excellent and the fitting was done well. Thank you for your kind words!
Resposta da National Windscreens - London
We are so pleased to hear that you found our service professional, timely, and that you were happy with the job. Thank you for your wonderful feedback!
Very efficient
7 de julho de 2026
Resposta da National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great Service
Great Service, only took few minutes to replace and clean up broken glass..
27 de junho de 2026
Resposta da National Windscreens - London
We're so pleased to hear that the service was great and that the replacement and cleanup of the broken glass were completed quickly. Thank you for your positive feedback!
Absolutely horrible service. Wasted two full days and made me wait a whole month for no reason.
Absolutely horrible service. Had a booking placed in one day for 9am. Woke up and instantly was told it was cancelled due to “STAFF SICKNESS”. It automatically rescheduled a mobile technician appointment for 23 days later!
23 days later I wait and take time off work and other things to make sure I’m ready and prompt for the driver to arrive.
I received a tracking link for my technician, it says he is doing 3 jobs around my area and then to me.
I track him all day around my area only for him to drive off further and further as the day goes by.
No call, text or response.
The whole day goes by and nothing. Just waiting.
I call the company and even then, no help. They have no notes or no reason as to why my whole 23 days in advance appointment was just ghosted.
Do not book with this company. They are useless and helpless.
23 de junho de 2026
Opinião espontânea
Resposta da National Windscreens - London
We sincerely regret the significant inconvenience and frustration you experienced with your booking and the subsequent rescheduled appointment. We understand how disruptive it is to take time off work only to have an appointment missed without communication. We are actively reviewing your feedback to prevent such occurrences in the future and improve our scheduling and communication processes.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Called before arriving for appointment
Called before arriving for appointment.
Very pleasant and friendly, explained job in hand and the issues when carrying out the task to repair the windscreen.
He was very efficient and showed the repair he had carried out. Could hardly see the chip on the screen. Would definitely recommend National Windscreen company to all my friends
12 de junho de 2026
Resposta da National Windscreens - London
We appreciate your feedback. We're glad to hear our technician was pleasant, explained the job, and efficiently repaired your windscreen. We're happy you'd recommend us!
Early to their appointment
Early to their appointment. Tyresse was professional and friendly and did a great job finishing in under 30 minutes!
19 de junho de 2026
Opinião espontânea
Resposta da National Windscreens - London
We're so glad to hear about your positive experience! We appreciate you sharing your kind words about our team member's professionalism and efficiency.
Resposta da National Windscreens - London
We are glad we could help with the repair. Your satisfaction is our priority.
Very efficient,arrived at stated…
Very efficient,arrived at stated time,did good job
31 de maio de 2026
Resposta da National Windscreens - London
We're so pleased you found our service efficient and on time. Thank you!
Resposta da National Windscreens - London
We appreciate your kind words. Thank you for sharing your positive experience with us.
Efficiently repaired.
We had to wait a few days for this to be fixed.
However, we were kept up to date with our eta and this was all done efficiently on the day.
16 de abril de 2026
Resposta da National Windscreens - London
We appreciate your patience while we resolved the issue. We're glad we kept you informed and completed the work efficiently. Thank you for your feedback!
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