The job was executed in good time and with no issues Only thing that could have made even a better impact was if this could have been executed at my workplace as there was a lot of planning to re... Ver mais
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Localização
Alterar localizaçãoUnit C, 198 Cottage Industrial Estate, ME20 7AD Maidstone, Kent, GB
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Leia as opiniões dos outros
everything was straightforward. staff were helpful and polite. booking system could have been more helpful as I was originally given a date for a home installation which turned out not to be availabl... Ver mais
A empresa respondeu
Mostly very good, and very good service from the Maidstone branch. Marked down slightly because I had to wait a long time on the phone for an initial response, and it took time before the replacemen... Ver mais
A empresa respondeu
I dealt with National Windscreens through my insurance company, to repair a chip. NW were on it very quickly and tried to schedule me in ASAP. On the day, the technician was very friendly and clear w... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Maidstone
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit C, 198 Cottage Industrial Estate, ME20 7AD, Maidstone, Kent, Reino Unido
- 01622-410-224
4,7
Excelente
513 opiniões
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Dropping of vehicle nightmare too lack…
Dropping of vehicle nightmare too lack of parking.
8 de julho de 2025
Resposta da National Windscreens - Maidstone
We regret the difficulty you faced dropping off your vehicle due to limited parking. We appreciate your feedback and will review this.
Windscreen Replacement
The fitter was on time and worked steadily. He seemed knowledgeable and friendly, explaining and answering any questions I had for him. The work seemed competently carried out and the screen was fitted, such that unless you were told, you would not know it has been replaced.
1 de julho de 2025
Resposta da National Windscreens - Maidstone
We're happy to hear that the fitter was punctual, helpful, and thorough. We appreciate your positive feedback regarding the quality of their work and how well the screen was fitted. Thank you!
Excellent service with attentive and…
Excellent service with attentive and fast support from the moment I arrived.
4 de julho de 2025
Resposta da National Windscreens - Maidstone
We appreciate your positive feedback! We're happy to hear you received excellent service with attentive and fast support from the moment you arrived.
Prompt service
20 de junho de 2025
Resposta da National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service thanks
Excellent service thanks, could not have gone better.
Arrived on time, wonderful personality, very pleasant, very tidy, absolutely no mess, a joy to watch , a true talent and a big asset to National Windscreens.
Thank you.
20 de junho de 2025
Resposta da National Windscreens - Maidstone
We appreciate your excellent feedback! We're happy to hear that you were pleased with the prompt arrival, the technician's wonderful personality, and the tidy, mess-free service. We're glad you enjoyed your experience.
Resposta da National Windscreens - Maidstone
We're happy to hear that you had such a positive experience! Thank you for your wonderful feedback; we appreciate it.
Resposta da National Windscreens - Maidstone
We appreciate your positive feedback! We're happy to hear booking was easy, our staff helpful and friendly, and our turnaround quick for you.
Both guys that arrived were polite
Both guys that arrived were polite, gave me plenty of updates as to when they would be arriving. There was a small hiccup with the wrong windscreen being collected but their depot was only ten minutes away and it didn't affect my day at all them going to obtain the correct glass. Would definitely use again.
20 de junho de 2025
Resposta da National Windscreens - Maidstone
We appreciate you sharing your experience. We're happy to hear that the team was polite and kept you informed. We are glad the minor issue with the windscreen didn't inconvenience you and that you'd use us again.
Resposta da National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Helpful friendly staff
Helpful friendly staff. Finished the job early. Good communication
19 de junho de 2025
Resposta da National Windscreens - Maidstone
We appreciate your positive feedback! We're happy to hear our staff was helpful and friendly, finished the job early, and provided good communication.
Quick response
Quick response , was able to get my windscreen quickly, fitted and back on the road in 2.5 hrs , Brilliant service. Had massive stone chip out of a new car windscreen so well pleased they were able to get the replacement screen quickly.
17 de junho de 2025
Resposta da National Windscreens - Maidstone
Thank you for your positive feedback. We're happy to hear that you were pleased with the prompt service and quick turnaround time in replacing your windscreen. We appreciate you highlighting our ability to source the replacement screen swiftly and get you back on the road.
The replacement was done quickly and…
The replacement was done quickly and the technician took time t explain what had needed to be done. Would certainly use that ranch again
14 de junho de 2025
Resposta da National Windscreens - Maidstone
We're happy to hear that the replacement was completed quickly and that our technician explained the work thoroughly. We appreciate you choosing us and thank you for your positive feedback!
Resposta da National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Resposta da National Windscreens - Maidstone
We're glad you found our service friendly and efficient, and that everything went according to plan. Thank you for your positive feedback!
Resposta da National Windscreens - Maidstone
We are delighted to hear that you had a positive experience with our team. Thank you for your kind words and for acknowledging our efforts.
The fitter was helpful
The fitter was helpful. Windscreen seems ok.
The premises/waiting room could do with a drinks machine and TV as the job can take up to 4 hours, there's nothing else to do or anywhere to go in the area.
5 de junho de 2025
Resposta da National Windscreens - Maidstone
We're happy to hear that the fitter was helpful and the windscreen is satisfactory. We appreciate your feedback regarding the waiting room amenities and will consider these suggestions to improve our customer experience.
First windscreen was damaged
First windscreen was damaged. Then took a week to get another one. Took a total of a day's holiday. Not impressed
6 de junho de 2025
Resposta da National Windscreens - Maidstone
We regret the damage to your windscreen and the delay in getting a replacement. We appreciate your feedback and the inconvenience caused by the canceled holiday.
Outstanding service
Outstanding service, great communication, swift replacement windscreen and the gentleman that completed was so polite
31 de maio de 2025
Resposta da National Windscreens - Maidstone
We appreciate your positive feedback. We're delighted to hear that you received outstanding service, swift windscreen replacement, great communication, and a polite experience.
Windscreen Replacement
Staff very polite and helpful. They had problems getting the correct windscreen, so had to fit the wrong version and then order the right one which is not available in the uk (not their fault as dealership gave wrong information). They have kept me informed at all times, so just waiting for new windscreen to be delivered, then I can arrange another fitting appointment.
3 de junho de 2025
Resposta da National Windscreens - Maidstone
We appreciate your positive feedback and are happy to hear that you found our staff polite and helpful. We regret the difficulty in obtaining the correct windscreen and any inconvenience this caused. We're glad we kept you informed and will continue to do so until the new windscreen arrives and is fitted.
SCREEN WAS REPAIRED IN A TIMELY MANNER
30 de maio de 2025
Resposta da National Windscreens - Maidstone
We're happy to hear that your screen was repaired quickly. Thank you for your positive feedback; we appreciate it a lot.
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