Really well organised with reminders and pre payment. Easy to drop off and completed within time. Only problem was the trim down the side of the new windscreen was not replaced properly and popped up... Ver mais
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Localização
Alterar localizaçãoUnit G2, Ashburton Point, Wheelforge Way, M17 1EH Manchester, Greater Manchester, GB
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Leia as opiniões dos outros
Lots of reminders and good pre info. Somewhere to work and given a bottle of water a couple of times as suffering with bad cough- pleasant guy thanks on Reception . Said don’t have windscreen wipers i... Ver mais
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Great service from staff, friendly & informative me of what didn’t take very long contacted me when the car was ready to collect pleased as made it in time for the school run Thank you
A empresa respondeu
Fitter phoned ahead and arrived on time with correct glass (after incorrect supply due to data base error wrt build standard had been resolved with Bristol depot manager). Believe fit was bit of cha... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - Manchester
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit G2, Ashburton Point, Wheelforge Way, M17 1EH, Manchester, Greater Manchester, Reino Unido
- 0161-401-0733
4,6
Excelente
811 opiniões
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Replaced them to a high standard
4 de agosto de 2026
Resposta da National Windscreens - Manchester
We are absolutely delighted to hear that you were pleased with the high standard of our replacement work. Thank you so much for sharing your wonderful feedback!
Really well organised with reminders…
Really well organised with reminders and pre payment. Easy to drop off and completed within time. Only problem was the trim down the side of the new windscreen was not replaced properly and popped up while I was driving.
12 de outubro de 2026
Resposta da National Windscreens - Manchester
We're delighted to hear that you found our booking process well-organized and that the drop-off was easy and completed on time. We're very sorry to hear about the issue with the side trim popping up while you were driving, and we appreciate you bringing this to our attention so we can ensure it is looked into.
The engineer was very friendly
The engineer was very friendly, very knowledgeable and very reassuring.
I was surprised how busy they are so I did have to wait a couple of days before they could attend
4 de outubro de 2026
Resposta da National Windscreens - Manchester
We're delighted to hear that your engineer was so friendly, knowledgeable, and reassuring during their visit. We appreciate your patience with the wait time due to how busy our schedule was, and we thank you for sharing your positive feedback with us.
Resposta da National Windscreens - Manchester
We are so pleased to hear that you had such a great experience with us. Thank you for taking the time to share your wonderful feedback, we truly appreciate it!
Great service
Great service from staff, friendly & informative me of what didn’t take very long contacted me when the car was ready to collect pleased as made it in time for the school run Thank you
3 de outubro de 2026
Resposta da National Windscreens - Manchester
We're so pleased to hear about your great experience with our friendly team! It's wonderful that the service was quick, that you were kept updated on the progress, and that your car was ready in plenty of time for the school run. Thank you for your review.
Great service
Really nice bunch of lads. Very accommodating. The replacement time was a lot quicker than expected and I'm very happy with the work carried out.
27 de setembro de 2026
Resposta da National Windscreens - Manchester
We're so pleased to hear that you found our team accommodating and friendly! It's wonderful to know that the replacement was completed much faster than you expected and that you are happy with the quality of the work.
speed and quality of replacement
speed and quality of replacement
somewhere to wait that was better than id expected
14 de setembro de 2026
Resposta da National Windscreens - Manchester
Thank you so much for the 5-star rating. We are delighted to hear that you were pleased with the promptness and high standard of our work, as well as the comfort of our waiting area.
Resposta da National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fab service and great customer service
Great and informative staff, did the job perfectly.
26 de setembro de 2026
Resposta da National Windscreens - Manchester
We're so pleased to hear that you found our staff to be great and informative, and that they did the job perfectly. Thank you for your wonderful feedback!
From start to finish was really easy
From start to finish was really easy. Thanks for doing a great job.
19 de setembro de 2026
Resposta da National Windscreens - Manchester
We're so pleased to hear that your experience was really easy from start to finish. Thank you for your wonderful feedback!
Resposta da National Windscreens - Manchester
Thank you for your positive feedback!
Had a 12:00 appointment
Had a 12:00 appointment, car finished at 16:35. Wasn't happy.
25 de agosto de 2026
Resposta da National Windscreens - Manchester
We understand your frustration with the extended wait time for your car. We are reviewing our scheduling to prevent such delays.
Friendly staff, quick and quality service
Friendly staff, quick and quality service .
11 de setembro de 2026
Resposta da National Windscreens - Manchester
We are so pleased to hear that you experienced friendly staff and quick, quality service. Thank you for your wonderful feedback!
Easy to book and reminders
Lots of reminders and good pre info. Somewhere to work and given a bottle of water a couple of times as suffering with bad cough- pleasant guy thanks on Reception . Said don’t have windscreen wipers in stock but they were not needed and promptly returned the money id pre booked for them.
9 de setembro de 2026
Resposta da National Windscreens - Manchester
We're pleased to hear you appreciated the reminders and pre-information, and that our reception team was helpful during your visit. We're also glad the refund for the wipers was handled promptly. Thank you for your feedback.
Defo use again
Easy to book in. All.communication was easy. In the day it was very smooth. Staff were friendly
9 de setembro de 2026
Resposta da National Windscreens - Manchester
We're so pleased to hear that booking was easy and that all communication was smooth. It's wonderful that your experience on the day was very smooth and that our staff were friendly. Thank you for your wonderful feedback!
Easy and straightforward
The whole process was smooth and hassle free. I contacted this company via my insurance, chose an appointment date and the wind screen was replaced in a couple of hours on the day. I was kept well informed throughout.
2 de setembro de 2026
Resposta da National Windscreens - Manchester
We're delighted to hear that the entire process was smooth and hassle-free for you! It's wonderful that you were kept well informed throughout and that your windscreen was replaced efficiently.
Friendly and helpful staff
Friendly and helpful staff. Efficient replacement and car returned to me in very good order.
3 de setembro de 2026
Resposta da National Windscreens - Manchester
We're so pleased to hear that our staff were friendly and helpful, and that your car was returned to you in very good order after an efficient replacement. Thank you for your wonderful feedback!
Resposta da National Windscreens - Manchester
Thank you for your positive feedback!
Great service from booking my car in to…
Great service from booking my car in to getting the job done . Except … there were glass particles left on the doors / dashboard. It wasn’t cleaned properly.
31 de agosto de 2026
Resposta da National Windscreens - Manchester
We appreciate your feedback regarding our service. We're concerned to hear about the glass particles and we're looking into this to ensure our cleaning process is thorough.
I was kept informed of time of arrival…
I was kept informed of time of arrival on the chosen day. Repairers explained how the repair would work. Polite and quick!
27 de agosto de 2026
Resposta da National Windscreens - Manchester
We're so pleased to hear that you were kept informed about our arrival and that our repairers clearly explained the process. It's wonderful that you found them polite and quick! Thank you for your positive feedback.
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