Excellent replacement windscreen, done quickly and professionally. Customer service was excellent. The guy who dealt with me was really good,pleasant and professional. He explained everything to me bo... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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Swift and efficient service. They moved premises earlier in the year, so don’t show up on maps yet, but they send sufficient information to find the location. Friendly staff.
A empresa respondeu
Everything from the booking process to the guys who came to do the job was great. I can’t give 5 stars though because the first replacement screen that came was cracked and so the job had to be resche... Ver mais
A empresa respondeu
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Middlesbrough
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, Reino Unido
- 01642-685-235
4,9
Excelente
830 opiniões
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The guy that came was on time
The guy that came was on time. We had a nice friendly chat and the car looked great back to how it should look
Thank you to all involved
Keith
16 de junho de 2026
Resposta da National Windscreens - Middlesbrough
We're so glad to hear you had such a positive experience with us and that your car looks great! Thank you for your kind words.
Friendly staff
Friendly staff, good communication about the process, prompt service
11 de junho de 2026
Resposta da National Windscreens - Middlesbrough
We're so glad you enjoyed your experience with our friendly staff and clear communication. Thank you!
Insurance job
New windscreen due to a crack. No issues, quick turnaround, very pleased.
10 de junho de 2026
Resposta da National Windscreens - Middlesbrough
We're so glad we could help with your windscreen. We appreciate your kind words and positive feedback.
Professional
13 de junho de 2026
Resposta da National Windscreens - Middlesbrough
Thank you for your positive feedback!
Efficient and effective
Efficient and effective. Done at the time booked and within the time expected. Useful workspace to wait as well.
11 de junho de 2026
Resposta da National Windscreens - Middlesbrough
We're so pleased you found our service efficient and effective, and appreciated our workspace. Thank you for your kind feedback!
Straight forward and easy to use
3 de junho de 2026
Resposta da National Windscreens - Middlesbrough
We're glad our service was easy to use!
Easy to book online to arrange repair
Easy to book online to arrange repair. Really helpful staff and the work was completed efficiently and to a high standard. Thank you!
7 de maio de 2026
Resposta da National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to hear that booking was easy, our staff were helpful, and the work was completed efficiently.
Resposta da National Windscreens - Middlesbrough
We're so pleased the work was of high standard and communication was excellent.
Resposta da National Windscreens - Middlesbrough
We appreciate your kind words. We're glad you were pleased!
Resposta da National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great company
Great company. Very efficient Service with friendly helpful staff. Kept my car overnight to save me rushing back to collect and locked inside. Highly recommended.
1 de junho de 2026
Resposta da National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to learn that you found our service efficient and our staff friendly and helpful. We're glad we could keep your car overnight.
Had to wait over a week for an…
Had to wait over a week for an appointment but on the day windscreen replaced within the time stated.
28 de maio de 2026
Resposta da National Windscreens - Middlesbrough
We appreciate your feedback. We are glad the windscreen replacement was completed on time despite the wait for an appointment.
Resposta da National Windscreens - Middlesbrough
We appreciate your kind words about our service. We are so glad you were pleased!
The time it took to get it done the…
The time it took to get it done the stuff was great and the booking process was easy
19 de maio de 2026
Resposta da National Windscreens - Middlesbrough
We're so pleased the booking process was easy and our staff was great! Thank you for your feedback.
Resposta da National Windscreens - Middlesbrough
We're glad you enjoyed your experience. We appreciate your feedback.
Efficient and great service
18 de maio de 2026
Resposta da National Windscreens - Middlesbrough
We appreciate your kind words!
The repair was good
The repair was good - new screen fitted very promptly.
Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures the drivers view meaning they really cant drive the car without the possibility of being pulled.
15 de maio de 2026
Resposta da National Windscreens - Middlesbrough
We're glad the screen repair was prompt and well-executed. We understand your concern about appointment wait times, especially with obscured visibility. We are always working to improve scheduling efficiency.
1st class service and not rushed.
15 de maio de 2026
Resposta da National Windscreens - Middlesbrough
We appreciate you sharing! We are so happy you were pleased with our first-class service.
Very helpful and quick service would…
Very helpful and quick service would recommend
4 de maio de 2026
Resposta da National Windscreens - Middlesbrough
We appreciate you sharing your positive experience!
Really easy to book
Really easy to book. Accommodating and really friendly staff. Quick turnaround.
1 de maio de 2026
Resposta da National Windscreens - Middlesbrough
We appreciate you letting us know that booking was easy, our staff were accommodating and friendly, and the turnaround was quick! We are so pleased!
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