What is the Company doing well? These guys are so amazing and doing amazingly great job. The got my windscreen replaced in under 30mins which saved me a lot of waiting times and the did exceptionally... Ver mais
A empresa respondeu
Localização
Alterar localização94 Tanners Drive, Blakelands, MK14 5BP Milton Keynes, Buckinghamshire, GB
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Leia as opiniões dos outros
Had a bit of a hiccup on the first day as the fitter didn’t turn up and didn’t phone or text to say he wouldn’t be coming however he did arrive two days later and I was first job on his list.The fitte... Ver mais
A empresa respondeu
Fast service, great communication, friendly staff. Had to replace windscreen and had to use National Windscreens. Easy to book a date and time. Plenty of choices and they’ll replace at any location -... Ver mais
A empresa respondeu
Good communication. Windscreen replaced and they checked that all the safety features on my car worked with the new windscreen.
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Milton Keynes
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
94 Tanners Drive, Blakelands, MK14 5BP, Milton Keynes, Buckinghamshire, Reino Unido
- 01908-465-143
4,3
Excelente
639 opiniões
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Efficient service
Straight forward to book, work carried out quickly and done well.
16 de agosto de 2025
Resposta da National Windscreens - Milton Keynes
We're happy to hear that the booking process was straightforward and that the work was completed quickly and effectively. Thank you for your positive feedback!
An excellent job
An excellent job, unable to tell the difference, and I'm picky!!
21 de agosto de 2025
Resposta da National Windscreens - Milton Keynes
We're happy to hear that you feel we did an excellent job. We appreciate your positive feedback and are glad you're satisfied with our work!
Very professional
A very professional place, it took a couple of hours but a fantastic job was done.
15 de agosto de 2025
Resposta da National Windscreens - Milton Keynes
We appreciate your positive feedback! We're happy to hear that you found our place professional and that a fantastic job was done within a couple of hours.
Quick and easy service
Quick and easy service and the person I spoke to was a really nice guy.
8 de agosto de 2025
Resposta da National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
Rapid turn around once the car was dropped off. Windscreen cleaned inside and out. Excellent service overall.
7 de agosto de 2025
Resposta da National Windscreens - Milton Keynes
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Resposta da National Windscreens - Milton Keynes
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreen
Resposta da National Windscreens - Milton Keynes
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Fast service
Fast service, great communication, friendly staff.
Had to replace windscreen and had to use National Windscreens. Easy to book a date and time. Plenty of choices and they’ll replace at any location - home or workplace. Tradesman phoned when on his way and when he arrived. Screen replaced and given advice all within two hours.
11 de agosto de 2025
Resposta da National Windscreens - Milton Keynes
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Easy to book
Easy to book, lots of appointment options, lovely engineers, prompt on the day. Clean and tidy. Highly recommend!!
6 de agosto de 2025
Resposta da National Windscreens - Milton Keynes
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
A great quick and professional service
A great quick and professional service. Thank you!
11 de agosto de 2025
Resposta da National Windscreens - Milton Keynes
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Service was good
Service was good, I am a very satisfied customer. Thank you and well done for great customer service from the booking assistant and the fitter. Much appreciated.
8 de agosto de 2025
Resposta da National Windscreens - Milton Keynes
We appreciate your positive feedback and are happy to hear you were a satisfied customer. We're glad you found the service good and valued the customer service from our team.
wast my time and lost a day wage
This service I got is whether zero star in my opinion.I waited all day just to informed by the from the Northampton branch that windscreen for my ford Kuga 'kn68 zgh'is not in is van and may possible arriving the next day.This was not good enough,he could of informed me first thing morning.I wasted my time and last a day wage.
8 de agosto de 2025
Resposta da National Windscreens - Milton Keynes
We appreciate you bringing this to our attention. We're sorry to hear that the windscreen for your Ford Kuga wasn't available as expected, and for the late notification, which caused a loss of your time and wages. We'll review this situation to prevent similar issues in the future.
2 great guys come to help me with my…
2 great guys come to help me with my American van fitted a new windscreen in quicker than the allotted time very skilled workers with a genuine interest in there work brilliant I will recommend
7 de agosto de 2025
Resposta da National Windscreens - Milton Keynes
We're happy to hear that you had such a positive experience! It's great to know the windscreen replacement on your American van was completed quickly and efficiently by our skilled team. Thank you for recommending us!
Customer centric service
Customer centric service, accommodated my request without problem. Would have given 5 stars if they were able to fit windscreen wipers as ordered.
6 de agosto de 2025
Resposta da National Windscreens - Milton Keynes
We're happy to hear that you received customer-centric service and that we accommodated your request. We appreciate your feedback and regret not fitting the windscreen wipers as ordered.
Prompt and efficient service and clear…
Prompt and efficient service and clear communications along the way
5 de agosto de 2025
Resposta da National Windscreens - Milton Keynes
We appreciate you sharing your feedback. We're so happy to hear that you received prompt, efficient service and clear communications from us.
Resposta da National Windscreens - Milton Keynes
We appreciate you taking the time to share your experience! We are so happy to hear you received quick, easy, and friendly service.
It took nearly two and a half weeks to…
It took nearly two and a half weeks to replace my windscreen, with 4 cancelled visits due to new kit, weather and replacement windscreen been cracked. All of this was time off work for me.
30 de julho de 2025
Resposta da National Windscreens - Milton Keynes
We regret the delays and multiple cancellations you experienced. We appreciate you bringing this to our attention, and we'll review what occurred. Thank you for your feedback.
Super quick and great service
Easy to book, super quick fix and great customer service
28 de julho de 2025
Resposta da National Windscreens - Milton Keynes
We appreciate your positive feedback! We're so glad booking was easy, the fix was super quick, and that you received great customer service.
They turned as agreed and updated with…
They turned as agreed and updated with eta on arrival. Told the proceedure and was carried out to factory spec.
The only fault which is company procedure any alarm stuff that was attached to windscreen they would put back . So had to do myself .
4 de julho de 2025
Resposta da National Windscreens - Milton Keynes
We're happy to hear that you were informed about the arrival time and that the work was completed to the correct standard. We appreciate your feedback regarding the alarm system and will review our procedures. Thank you.
Painless experience.
Excellent organisation and communication. Everyone professional and friendly. Cant fault anything, it was all very good. My thanks to all.
23 de julho de 2025
Resposta da National Windscreens - Milton Keynes
We appreciate your positive feedback and are happy to hear about your excellent experience! We're glad you found our organization and communication to be top-notch and everyone professional and friendly.
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