Scratched car and tried to cover it up, Got sealant all over the white interior trims and exterior paintwork and fitted the wrong screen. . Incredibly poor service. Followed by the best service you co... Ver mais
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Localização
Alterar localizaçãoUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
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Leia as opiniões dos outros
Booking was very straight forward. The guy that worked on my car was phenomenal to say the least. He called me on the day to confirm everything and, once I was there, he took care of everything in suc... Ver mais
A empresa respondeu
I dropped my car off for a replacement windscreen rcently and was greeted in the reception in a friendly and courteous manner. Had a brief chat with one of the chaps whilst he inspected the damage. I... Ver mais
A empresa respondeu
Too many 5 start reviews are missed with people only adding on Trustpilot when they've had a bad experience. I've got to say from end to end I couldn't fault National Windscreens, in fact they exceede... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Northampton
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, Reino Unido
- 01604-930-197
4,5
Excelente
958 opiniões
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Resposta da National Windscreens - Northampton
We're so pleased you received prompt service. Thank you for your kind words!
Resposta da National Windscreens - Northampton
We appreciate your kind words!
Avoid
Rear windscreen on Jaguar blew for whatever reason. Two National windscreen technicians came out to replace the rear windscreen and left shards of glass in the sealed unit whereby they could be heard everytime the tailgate was opened and closed. The technicians then wiped the rear bodywork with a cloth which contained glass fragments that badly scratched and damaged the paintwork, in places, down to the bare metal. National Windscreens HO denied all responsibilities despite before and after images showing the damage. We visited the Branch involved with the vehicle whereby the Manager confirmed that the technicians were at fault. The Insurance Company thankfully, put right, the damage caused by National Windscreens. I would never use National Windscreens again nor recommend them.
23 de fevereiro de 2026
Opinião espontânea
Resposta da National Windscreens - Northampton
We are very concerned to learn about the issues you experienced with the rear windscreen replacement and subsequent damage to your vehicle's paintwork. We appreciate you bringing this to our attention and sharing your detailed feedback. We are reviewing your comments internally to prevent similar situations.
The service was great
The service was great, phone answered quickly, then the work was done in a timely manner by cheerful staff.
8 de janeiro de 2026
Resposta da National Windscreens - Northampton
We're so pleased you found our service great and our staff cheerful and efficient. Thank you for your kind words!
Perfect service
Got there at designated time, job done quickly and exceptionally cleanly. No evidence of any screen being removed and replaced. Top job
27 de maio de 2026
Resposta da National Windscreens - Northampton
We're glad we arrived on time and completed the job quickly and cleanly. Thank you for your positive feedback!
AVOID
They changed the time of the booking after waiting 12 days just because the branch staff had preferences and didn't bother to let me know . They sent me an email with 30 min before the branch closing time when nobody are answering questions
22 de maio de 2026
Resposta da National Windscreens - Northampton
We sincerely regret the inconvenience caused by the booking change and the late notification. We are reviewing our communication process to prevent this from happening again.
helpful and efficient
22 de maio de 2026
Resposta da National Windscreens - Northampton
Thank you for your positive feedback!
All done as they said
All done as they said. Also very good with the timing of the job.
23 de maio de 2026
Resposta da National Windscreens - Northampton
We are so pleased that everything was done as promised and on time. We appreciate your kind words.
A fast and professional service carried…
A fast and professional service carried out in by friendly people, the location( close to Costa etc) made the time pass easily
22 de maio de 2026
Resposta da National Windscreens - Northampton
We appreciate your positive feedback! We're glad our service was fast and professional, and our team was friendly.
Great service and staff
Great service and staff. They went out of their way to get it done right.
21 de maio de 2026
Resposta da National Windscreens - Northampton
We're so glad you had a great experience with our service and staff. We appreciate your kind words!
Resposta da National Windscreens - Northampton
We appreciate your kind words about our people!
Kept informed job completed well
14 de maio de 2026
Resposta da National Windscreens - Northampton
We appreciate your feedback and are glad you were pleased.
Resposta da National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service technician
Great service technician, was very helpful in communicating the issue with the glass error & helped resolving the challenge to get it sorted
13 de maio de 2026
Resposta da National Windscreens - Northampton
We appreciate your positive feedback. We're happy to learn our service technician was helpful in communicating and resolving the issue.
Helpfulness
Helpfulness, friendliness, patience despite a few 'hiccups' not of their making. Very happy with the work and you would have my recommendations.
Geraldine Coates
18 de maio de 2026
Resposta da National Windscreens - Northampton
We're so happy to hear you're pleased with our work and appreciate your kind words about our team's helpfulness and patience. Thank you for your recommendation!
Excellent service and quick repair
Excellent service and quick repair. Would definitely use again
18 de maio de 2026
Resposta da National Windscreens - Northampton
We're so pleased you found our service excellent and our repair quick! We appreciate your feedback.
Excellent experience
I found the staff at the Northampton branch very knowledgeable ,friendly and helpful. They kept me informed and updated at all times and made the whole experience very good from start to finish.
Thank you all very much.
14 de maio de 2026
Resposta da National Windscreens - Northampton
We appreciate your wonderful feedback. We're happy to hear our team was knowledgeable, friendly, and helpful, keeping you informed throughout. We're glad you had a very good experience.
Resposta da National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Resposta da National Windscreens - Northampton
We appreciate your kind words about our work and service. We are so glad you were pleased!
Resposta da National Windscreens - Northampton
We're so pleased you received prompt and good service. We appreciate your kind words!
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