Fantastic service, friendly staff and car was ready quicker than expected and a brilliant job too.
A empresa respondeu
Localização
Alterar localizaçãoUnit MC25, Maes Y Clawdd, SY10 8NN Oswestry, Shropshire, GB
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Leia as opiniões dos outros
Can never get through to the branch my appointment was booked with , No one ever answers the phone after ringing for more than 15 times, and just get transferred to a call centre who then have to... Ver mais
A empresa respondeu
Overall very good service. The only problem I encountered was when booking the car in online. However I described the damage and where it said good news your windscreen is repairable and it wasn’t. I... Ver mais
A empresa respondeu
Brilliant! I dropped in unannounced and asked whether it was safe to drive my car with a long crack in the windscreen which had appeared overnight - told unequivocally 'yes' which meant that I could s... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - Oswestry
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit MC25, Maes Y Clawdd, SY10 8NN, Oswestry, Shropshire, Reino Unido
- 01691-450-028
4,9
Excelente
349 opiniões
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Quick and accommodating.
28 de junho de 2026
Resposta da National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent installation
Excellent installation. The fitters kept me informed of progress. Accommodated a rare car.
30 de junho de 2026
Resposta da National Windscreens - Oswestry
We're so pleased to hear about your excellent installation and that our fitters kept you informed. We're especially glad we could accommodate your rare car!
quick and reliable
told us it would be just over an hour to replace our windscreen, but i couldn’t pick it up same day so they said they would keep it secure over night. picked up the next morning. quick and reliable
25 de junho de 2026
Resposta da National Windscreens - Oswestry
We're so pleased to hear that we could securely store your vehicle overnight and that you found our service quick and reliable. Thank you for your kind feedback!
Exwindscreen cellent service very helpful and…
Excellent service very helpful and friendly.
23 de junho de 2026
Resposta da National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Oswestry
We're glad your experience was positive and our staff was polite. Thank you!
Overall very good service
Overall very good service. The only problem I encountered was when booking the car in online. However I described the damage and where it said good news your windscreen is repairable and it wasn’t. It then books you in for a repair when you need a replacement booking so I had to rebook which caused a delay in getting it replaced.
15 de junho de 2026
Resposta da National Windscreens - Oswestry
We appreciate your feedback regarding our online booking system. We are sorry to hear about the confusion with the repair versus replacement booking, which caused a delay. We are actively working to improve this process.
Resposta da National Windscreens - Oswestry
We're so pleased you had an excellent experience. Thank you for your kind words!
Cannot fault the company very good…
Cannot fault the company very good service and very fast fitting would recommend
29 de maio de 2026
Resposta da National Windscreens - Oswestry
We're delighted you found our service very good and fitting fast. We appreciate your recommendation!
Lovely staff
Customer service was great and my windscreen was fully replaced very quick.
22 de maio de 2026
Resposta da National Windscreens - Oswestry
We're so pleased your windscreen was replaced quickly. We appreciate your kind words!
Apart from it being a 60 mile round…
Apart from it being a 60 mile round trip from home for us to get our windscreen replaced everything about our experience was good. We were greeted by a very pleasant young man and the job was completed well within the timeframe quoted to us. Ten days later we have no issues with the work at all.
15 de maio de 2026
Resposta da National Windscreens - Oswestry
We appreciate you sharing your experience. We're happy to hear that despite the travel, everything else was good. It's great to know you were greeted by a pleasant team member and the job was completed efficiently. We're glad you have no issues with the work.
The windscreen was replaced quickly and…
The windscreen was replaced quickly and professionally. Excellent service
14 de maio de 2026
Resposta da National Windscreens - Oswestry
We're so pleased our team replaced your windscreen quickly and professionally. Thank you for your feedback!
Thank you to Mattthew who made it so…
Thank you to Mattthew who made it so straightforward and easy to sort our window out on our car and it was done so professionally and efficiently thank you.
5 de maio de 2026
Resposta da National Windscreens - Oswestry
We appreciate your positive feedback. We are happy to hear that we made sorting out your car window straightforward, easy, professional, and efficient.
I took my car to National Windscreens in Oswestry they were brilliant. …
I took my car to National Windscreens and the gentleman who l spoke with was very helpful and polite. I booked my car in for the following week they phoned me to let me know when to take it, on arrival l was met by the same gentleman and he was very professional. He said when the car was ready he would phone me which he did and on collection l checked and they had done a first class job. The staff and work was brilliant first class all round l would recommend the to anyone who needs a new Windscreens.
7 de maio de 2026
Resposta da National Windscreens - Oswestry
We're happy to hear that the staff were helpful and polite, and that you found the service professional. It's great to know you were pleased with the first-class job and brilliant work. Thank you for the recommendation!
Fantastic from start to finish!!
Fantastic from start to finish!!! Great staff excellent service. Defiantly recommend
1 de maio de 2026
Resposta da National Windscreens - Oswestry
We appreciate your positive feedback! We're so happy to learn that you enjoyed our excellent service and great staff from start to finish, and recommend us.
Prompt and well communicated service…
Prompt and well communicated service and quality work
21 de abril de 2026
Resposta da National Windscreens - Oswestry
We appreciate you sharing that our service was prompt, communication was good, and work was quality! We are so happy you were pleased with us.
Very efficient service and nice staff.
27 de abril de 2026
Resposta da National Windscreens - Oswestry
We appreciate you sharing that our staff was nice and efficient! We are so happy you were pleased with our service.
Resposta da National Windscreens - Oswestry
We appreciate you sharing that our staff was friendly, and our service efficient and trouble-free! We are so happy you were pleased.
Very happy
Used through my insurer, but the guys were very friendly, quick and did a good job
9 de abril de 2026
Resposta da National Windscreens - Oswestry
We're happy to hear that our team was friendly and quick and provided a good service through your insurer. Thank you for your positive feedback!
It was a very efficient system
It was a very efficient system - from start to finish.
20 de abril de 2026
Resposta da National Windscreens - Oswestry
We're glad you found our system efficient from beginning to end. Thank you for your positive feedback; we appreciate it a lot!
Resposta da National Windscreens - Oswestry
We appreciate you sharing that our service had good communication, was prompt, and efficient! We are so happy you were pleased with us.
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