Excellent service from National Windscreens. The technician arrived on time and fitted the first windscreen quickly and cleanly, but the rear view mirror could not be fitted due to a bracket issue... Ver mais
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Localização
Alterar localização1 Carr Road, Fengate, PE1 5YA Peterborough, Cambridgeshire, GB
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Leia as opiniões dos outros
Had a large crack in top passenger side of my windscreen, rang up and booked in for a replacement through my insurance. No issues nice and simple and job was completed.
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Friendly, knowledgeable and helpful staff. Only lost one star because of an issue with the new screen. They tried to resolve quickly, but conceded would need a replacement screen to resolve. Appoin... Ver mais
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Took my car there following vandalism to my windscreen, the managed the whole insurance stuff, despite National failing to contact my insurance company to seek authorisation, they accepted my car an... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - Peterborough
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
1 Carr Road, Fengate, PE1 5YA, Peterborough, Cambridgeshire, Reino Unido
- 01733-785-027
4,5
Excelente
702 opiniões
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Excellent repair carried out to my…
Excellent repair carried out to my windscreen with good comms throughout. The technician was first class and kept me informed throughout the work undertaken. Thank you to National Windscreens at Peterborough.
7 de março de 2026
Resposta da National Windscreens - Peterborough
We appreciate your positive feedback. We're happy to hear that you received excellent service and were well-informed throughout the repair process. We're glad the technician was first class.
Resposta da National Windscreens - Peterborough
We appreciate you sharing that our service was quick and friendly! We are so happy you were pleased with our team.
Very professional and customer focused.
Very professional and customer focused.
24 de fevereiro de 2026
Resposta da National Windscreens - Peterborough
We appreciate you sharing that our service was professional and customer focused! We are so happy you were pleased with us.
Seamless Process and Well Communicated
My Insurance was with Hastings Direct and I booked a replacement through them. National Windscreens had a seamless online booking process with the earliest data available less than a week away.
Once booked, I received a call back confirming details for the windscreen replacement. On the day I had easy drop-off in the morning and a call to pick-up once the replacement was done.
Very seamless end-to-end process.
For context, I had my replacement done with their Peterborough branch.
24 de fevereiro de 2026
Resposta da National Windscreens - Peterborough
We're glad you enjoyed your experience with our Peterborough branch. It's great to hear that the online booking and replacement process was seamless for you. Thank you for sharing your positive feedback!
Excellent Work - Prompt, Friendly and Efficient
The fitter attended and completed the work in good time.
She was very polite, efficient and explained what was taking place.
Will be using National Windscreens for our next job for sure - we have a fleet of vans.
24 de fevereiro de 2026
Resposta da National Windscreens - Peterborough
We're happy to hear that the work was completed promptly and that the fitter was polite and efficient. We appreciate your intention to use us again for your fleet and thank you for your positive feedback.
technician did not turn up on the first…
technician did not turn up on the first appointment they told me it was running where I am and yet it was dry and partly sunny . Then I was promiseed someone will get in touch no body did I spoke to the office I spoke to the call center several times to no avial.
At the end I spoke to the manager who sorted things out the same day.
28 de fevereiro de 2026
Resposta da National Windscreens - Peterborough
We regret to hear about the missed appointment and communication issues. We appreciate you bringing this to our attention. We're glad the manager resolved the situation promptly. We'll review what occurred to prevent similar issues in the future. Thanks for your feedback.
The technician explained the procedure…
The technician explained the procedure to repair the windshield and stated that it is not likely to work. The screen still bears the same small star shape pattern of the original chip. Likely the screen will need to be replacing before the next MOT
25 de fevereiro de 2026
Resposta da National Windscreens - Peterborough
We appreciate your feedback and regret that the windshield repair was not fully effective. We aim to provide transparent assessments and are sorry the outcome was not ideal.
Resposta da National Windscreens - Peterborough
We appreciate your positive feedback! We're so happy to learn that we were helpful and the job was excellent, neat, and tidy.
Resposta da National Windscreens - Peterborough
We appreciate you sharing your feedback! We are so happy to hear that you were pleased with our outstanding customer service and excellent work.
Fast and effective.
Fast and effective.
Only downfall was having to take the afternoon off work to get it done!
11 de fevereiro de 2026
Resposta da National Windscreens - Peterborough
We're happy to hear that the service was fast and effective. We acknowledge it was inconvenient for you to take time off work. Thank you for your feedback.
Good however didn’t complete the job…
Good however didn’t complete the job the first time of having my car for 2+ hours had to re-take it in
11 de fevereiro de 2026
Resposta da National Windscreens - Peterborough
We appreciate your feedback and regret that the service was not completed during your initial visit. We'll review this to improve our service.
Professional service completed on time…
Professional service completed on time as arranged. Helpful staff.
12 de fevereiro de 2026
Resposta da National Windscreens - Peterborough
We appreciate your positive feedback! We're so happy to hear you received professional service, completed on time, with helpful staff.
I have already responded regarding the…
I have already responded regarding the attitude of the engineer
10 de fevereiro de 2026
Resposta da National Windscreens - Peterborough
We appreciate you letting us know. We'll look into the engineer's attitude and take steps to improve our service.
Resposta da National Windscreens - Peterborough
We appreciate you sharing that our service was excellent and all as required! We are so happy you had a positive experience with us.
Great service
Easy to book in, great explanation of service and communicated promptly when the work was completed
10 de fevereiro de 2026
Resposta da National Windscreens - Peterborough
We appreciate you taking the time to leave us a review. We're so happy to learn that it was easy to book in, with a great explanation and prompt communication.
Resposta da National Windscreens - Peterborough
We appreciate your positive feedback and are happy to hear you received great communication and a great job.
Poor admin
Firstly, the technician that repaired my windscreen, Brynn, was first rate and worthy of 5 stars. Excellent service.
However, the rest of the experience was poor.
There was a long wait for the next available appointment. This risked that my windscreen chip could have easily developed into a crack and would have to have been replaced (which I guess would be more profitable!).
Also the process for paying the additional fee was very simple and easy but that system does not give you a receipt. After various attempts to get my receipt and some wrong information it turns out you can't get a receipt until after the job is completed. It takes a couple of day after that, even though the money had left my account a week earlier.
23 de janeiro de 2026
Resposta da National Windscreens - Peterborough
We appreciate your feedback and are glad you were pleased with the technician's service. We regret the appointment delay and the difficulty obtaining a receipt. We'll review our scheduling and payment processes to improve the customer experience. Thank you for bringing this to our attention.
Resposta da National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Peterborough
We're happy to hear that the work meets your expectations and that you're pleased with our efficiency. Thank you for your positive feedback!
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