Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... Ver mais
A empresa respondeu
Staff were really friendly. Quick and efficient, my screen was replaced and collaborated within less than 2 hours of drop off. Would use again 100%
A empresa respondeu
The reception was good. Very friendly staff. Although first time didn't work well, they fixed my car's windscreen beautifully.
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Portsmouth
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, Reino Unido
- 023-8181-0692
4,8
Excelente
872 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da National Windscreens - Portsmouth
We're happy to hear that your experience was seamless! We appreciate you sharing your positive feedback with us.
Nice polite young man
Nice polite young man, told me how long it would take to replace the windscreen, and the aftercare required
24 de fevereiro de 2026
Resposta da National Windscreens - Portsmouth
We're happy to hear that you had a positive experience! We appreciate your feedback regarding the clear communication about the service and aftercare.
Good communication
Good communication, 2 hour window of time booking rather than wasting the entire day, quick, speedy and fantastic service when the fitter arrived.
27 de fevereiro de 2026
Resposta da National Windscreens - Portsmouth
We're happy to hear that you found our communication helpful and the service quick and efficient. We appreciate your positive feedback regarding the convenient booking window.
Resposta da National Windscreens - Portsmouth
We appreciate you taking the time to share your positive experience; it means a lot to our team.
don't recomend !!
They changed my windshield on 12.12.2025 with a low budget, it was not original, and in a short time the windshield was already damaged! a cracked line appeared from the right to the center, which affected driving, and a month later, a small pebble from the highway touched the windshield and already made a hole! If it was original, nothing happened! So now, because of their cheap windshields, I can't drive my car!
22 de dezembro de 2025
Opinião espontânea
Resposta da National Windscreens - Portsmouth
We appreciate your feedback and regret to hear about the issues with the windshield replacement. We're concerned about the damage you experienced and the impact on your driving. We'll review your case to see how we can improve our service.
Very professional and courteous…
Very professional and courteous operatives. From booking to windscreen replacement was efficient and quick.
24 de fevereiro de 2026
Resposta da National Windscreens - Portsmouth
We appreciate your positive feedback! We're so happy to learn that our operatives were professional and courteous and that the booking and replacement were efficient and quick.
Resposta da National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
From booking the appointment to driving…
From booking the appointment to driving away with the new windscreen, the whole thing was seamless and professional. My fitter knew exactly what he was doing and explained the process, the fitting itself was professionally done and am very satisfied.
24 de fevereiro de 2026
Resposta da National Windscreens - Portsmouth
We appreciate your positive feedback. We're happy to hear that the entire process, from booking to completion, was seamless and professional. It's great to know that our fitter explained the process well and completed the fitting professionally, leaving you very satisfied.
Friendly professional team
Friendly professional team. Sorted my new windscreen quickly.
19 de fevereiro de 2026
Resposta da National Windscreens - Portsmouth
We appreciate your positive feedback. We're so happy to hear that our team sorted your new windscreen quickly and that you found them friendly and professional.
The fitter was excellent.
The fitter was very polite and courteous and clearly knew what he was doing.
Very professional job completed efficiently and diligently.
11 de fevereiro de 2026
Resposta da National Windscreens - Portsmouth
We appreciate your positive feedback. We're happy to hear that the fitter was polite and courteous, and that the job was completed professionally, efficiently, and diligently.
Repair was good and promptly executed.
19 de fevereiro de 2026
Resposta da National Windscreens - Portsmouth
We appreciate you sharing that the repair was good and promptly executed! We are so happy you had a positive experience with us.
Resposta da National Windscreens - Portsmouth
We're happy to hear that you were kept informed. Thank you for your positive feedback; we appreciate it greatly.
Resposta da National Windscreens - Portsmouth
We appreciate you sharing your experience! We are so happy you were pleased with our prompt and effective service.
Simple easy and straight forward to…
Simple easy and straight forward to book. Work completed very quickly.
Would use again.
10 de fevereiro de 2026
Resposta da National Windscreens - Portsmouth
We're happy to hear that booking was simple and easy, and the work was completed quickly! Thank you for your positive feedback; we appreciate it, and we look forward to assisting you again.
I was pleased with the end result
I was pleased with the end result - a repaired windscreen and replaced side window. The team at the garage were helpful and answered all my questions. However, I had been told the window would replaced as soon as possible as my car was not secure - it actually was done on the 8th day. I understood that it would be done at my house, but I got a phone call asking me to drive to the garage due to the weather. It was an hour’s drive. So the work was done but the whole process was not what I had initially been told.
10 de fevereiro de 2026
Resposta da National Windscreens - Portsmouth
We're glad the windscreen repair and window replacement met your expectations. We regret the delay and any confusion regarding the location and timing of the service. We appreciate your feedback and will review our communication process to ensure a better experience in the future.
Windscreen replacement
At the delivery time stated I was met by a technician who booked my car in and explained exactly what would be carried out.When I returned close to the completion time I was greeted with a coffee and biscuits.Found the whole process very efficient and was on my way home at the stated on arrival.
9 de fevereiro de 2026
Resposta da National Windscreens - Portsmouth
We appreciate your positive feedback. We're happy to hear that you were greeted by a technician who clearly explained the process. It's great to know you enjoyed the coffee and biscuits and found the service efficient.
Windscreen replacement relieve
The guy went out his way to make sure he got the replacement windscreen fitted in my car in between heavy rain showers
12 de fevereiro de 2026
Resposta da National Windscreens - Portsmouth
We're happy to hear that the windscreen replacement was completed despite the weather. We appreciate you taking the time to share your positive experience!
Excellent work and a friendly nature…
Excellent work and a friendly nature from your employee.
11 de fevereiro de 2026
Resposta da National Windscreens - Portsmouth
We appreciate you sharing your feedback! We are so happy to hear that you received excellent work from our friendly employee.
First off they fitted the wrong glass …
First off they fitted the wrong glass and when I call to report it so they could have fit it I was given nothing but run around until I told them I’m about to report it, then I had to take the car in for them to redo it and the guy at the reception was very rude, but the guy who fitted the glass was amazing but I pray I don’t have to deal with them ever again
6 de fevereiro de 2026
Resposta da National Windscreens - Portsmouth
We appreciate you bringing this to our attention. We regret that the wrong glass was initially fitted and that the service experience was unsatisfactory. We'll review this internally to prevent similar issues. We value your feedback.
Very good communication and service
10 de fevereiro de 2026
Resposta da National Windscreens - Portsmouth
We appreciate you sharing that our communication and service were very good! We are so happy you had a positive experience.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.