My insurance company chose National Windscreens to replace my windscreen after it cracked. The team were really friendly. After the replacement, they couldn’t reattach a piece of plastic trim around... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ Reading, Berkshire, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Communication was very good all the way through and they checked with me a couple of times to make sure I got exactly the right windscreen. On the day of my booking it was raining heavily and I don't... Ver mais
A empresa respondeu
5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... Ver mais
A empresa respondeu
I rang the Reading branch yesterday (29/05/26) as I was having an issue with my rearview mirror becoming unattached from my windscreen. They advised to come in and they would take a look. I made my wa... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Reading
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, Reino Unido
- 0118-336-0067
4,7
Excelente
659 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Friendly
Friendly, helpful staff. Got the job completed in good time. Very happy.
9 de outubro de 2025
Resposta da National Windscreens - Reading
We appreciate your positive feedback! We're happy to hear that our staff were helpful and friendly and that the job was completed in good time.
Straightforward
Straightforward booking. Flexible to change booking. Polite & efficient service man.
9 de outubro de 2025
Resposta da National Windscreens - Reading
We appreciate you sharing your feedback! We're so happy to hear that you found the booking straightforward and flexible, and that the service was efficient and polite.
Resposta da National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
The experience from the booking to the install was excellent
26 de setembro de 2025
Resposta da National Windscreens - Reading
We appreciate your positive feedback! We're happy the entire experience, from booking to installation, was excellent for you.
Good installation
My new Tesla S windscreen took some time to come in to stock, but when it did the reading team was fast and efficient. Genuine Tesla screen fitted with all cameras realigned and working without issue. Thank you.
25 de setembro de 2025
Resposta da National Windscreens - Reading
We're happy to hear that the windscreen replacement on your Tesla S went smoothly. We appreciate your patience regarding the stock availability and are glad our team was fast and efficient in completing the job to your satisfaction. Thank you for your feedback.
Resposta da National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Rick the technician was excellent
Rick the technician was excellent from the off - phoning to let us know his eta and completing the work quickly and without fuss. He was friendly and explained what was being done. Highly recommended.
30 de setembro de 2025
Opinião espontânea
Resposta da National Windscreens - Reading
We're happy to hear about the excellent service you received! We appreciate your positive feedback regarding the technician's communication, efficiency, and friendly demeanor. Thank you for recommending us.
Very professional and courteous.
Very professional and courteous.
Excellent communication regarding progress and completion times.
Friendly staff.
23 de setembro de 2025
Resposta da National Windscreens - Reading
We appreciate your positive feedback! We're happy to hear that you found our staff friendly and professional, and that our communication met your expectations regarding progress updates.
Resposta da National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly and quick windscreen replacement
When you get a crack in your windscreen it fills you with dread. My windscreen was not something that could be replaced remotely so I had to take my car into Reading for them to replace it. Friendly and happy bunch of people on reception. I wend to Costa for a coffee just over the road and came back about an hour and a half later and the car was done.
9 de setembro de 2025
Resposta da National Windscreens - Reading
We appreciate you taking the time to share your experience. We're glad the team made the replacement process smooth and efficient for you. It's great to hear you were able to enjoy a coffee nearby while we worked on your car.
Arrived on time very friendly…
Arrived on time very friendly technician professional job done.
11 de setembro de 2025
Resposta da National Windscreens - Reading
We're happy to hear that our technician was friendly and professional and that the job was completed to your satisfaction. Thank you for your feedback.
Resposta da National Windscreens - Reading
We appreciate your feedback and are so happy to hear that our staff was helpful and that you had no issues during your visit!
Couldn’t have done any better so it’s 5…
Couldn’t have done any better so it’s 5 stars for me
3 de setembro de 2025
Resposta da National Windscreens - Reading
We're happy to hear that you had such a wonderful experience. Thank you for taking the time to leave us this fantastic review!
Came early which was good for me
Came early which was good for me, took about 40min, excellent service .
1 de setembro de 2025
Resposta da National Windscreens - Reading
We're happy to hear that the early arrival and service met your expectations. Thank you for your positive feedback and for taking the time to share.
The experince was great from start to…
The experince was great from start to finish. Everyone was really friendly and welcoming, I even got a compliment about my crocs (I am a nurse and that is the only shoe brand I wear now.) The only issue was the payment options were quite outdated. Online payment didn’t go through about 4 times then refused to take a payment as it said it’s already been processed but I knew it hadn’t so the other option was a phone call with a robot. Would love it if you had a card machine there.
28 de agosto de 2025
Resposta da National Windscreens - Reading
We're glad you enjoyed your visit and appreciate your kind words about our team! We apologize for the payment issues you encountered. We are looking into upgrading our payment options to provide a better experience. Thank you for your feedback!
Great Service
Easy to find. Polite, efficient staff. Took only 15 minutes to repair a crack in my windscreen. No complaints at all, thank you!
23 de agosto de 2025
Resposta da National Windscreens - Reading
We appreciate your positive feedback. We're happy the location was easy to find and our staff were efficient. We're also glad the repair was quick and you're satisfied with our service.
Prompt, reliable, efficent and timely
Prompt, reliable, efficent and timely. Excellent service.
28 de agosto de 2025
Resposta da National Windscreens - Reading
We appreciate you taking the time to share! We're so glad to hear you received prompt, reliable, efficient, and timely service.
Resposta da National Windscreens - Reading
We appreciate your feedback. We are so happy you were pleased with our excellent service and friendly team.
Resposta da National Windscreens - Reading
We appreciate you sharing! We are so happy to hear that our service was really great and efficient. Thank you for your review.
job well done
20 de agosto de 2025
Resposta da National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.