I had a very good experience with National Windscreens. Although there was a small mistake during the first appointment, the technician was very honest and professional. When fixing it, he showed us a... Ver mais
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Localização
Alterar localizaçãoUnit 8, Central Business Park, ME2 4LW Rochester, Kent, GB
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Leia as opiniões dos outros
Really helpful over the phone at the branch we went to. Trustworthy too, looked at the job before insisting we needed extras!
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I am giving 4 stars to the guys who replaced my windscreen quickly (the next day) after contacting them. Although despite emailing customer services for a receipt/invoice and being on chat for an hour... Ver mais
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Although not my nearest National Windscreens it was the one who could get my windscreen done the quickest. The booking process was easy and the guys in Rochester were great! The job was done quickly... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - Rochester
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 8, Central Business Park, ME2 4LW, Rochester, Kent, Reino Unido
- 01634-510-390
4,7
Excelente
599 opiniões
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Resposta da National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Full windscreen replacement in less…
Full windscreen replacement in less than a couple of hours
18 de agosto de 2025
Resposta da National Windscreens - Rochester
We're glad you had a fast windscreen replacement. Thank you for your positive feedback; we appreciate your time and business.
above and beyond and did a fabulous job
They were efficient and did a fabulous job. They kept me appraised about everything they were doing and they went above and beyond during calibration. My car had a warning light prior to my visit and this affected the job but the guys did not give up and kept trying. They have my custom for life.
12 de agosto de 2025
Resposta da National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great experience!
Was quick and easy to book in, great communication from team, friendly and honestly couldn't fault.
19 de julho de 2025
Resposta da National Windscreens - Rochester
We're happy to hear that booking was quick and easy, and that our team communicated effectively. We appreciate your positive feedback and are glad you were pleased with the service.
Very helpful and efficient man
Very helpful and efficient man. Made me a cup of tea! I received a full report of the job with photos afterwards. He replaced all the sticker badges in the same place on new windscreen, which I had not expected.
19 de julho de 2025
Resposta da National Windscreens - Rochester
We're happy to hear that you found our service helpful and efficient. It's great to know you appreciated the tea and the detailed report with photos. We're also glad the sticker badge replacement met your expectations. Thank you for your positive feedback!
Professional and quick service- fully…
Professional and quick service- fully recommend
23 de julho de 2025
Resposta da National Windscreens - Rochester
We appreciate you recommending our professional and prompt service. We are so glad to hear you had a positive experience with us.
Good customer relations throughout
Good customer relations throughout. From initial contact, through to booking and work completion.
Nice one lads! (and any ladies in the background ;))
9 de julho de 2025
Resposta da National Windscreens - Rochester
We're happy to hear that you had a positive experience with our team! We appreciate your acknowledgment of our customer relations from start to finish. Thank you for your kind words!
Good professional service
The windscreen replacement was carried out in a timely manner by polite & professional staff. I was informed the length of time I could expect the vehicle to be in for & received a text & phone call when it was ready to collect. Very good service.
9 de julho de 2025
Resposta da National Windscreens - Rochester
We appreciate you sharing your experience. We're happy to hear that the windscreen replacement was completed promptly by professional staff. It's great to know you were informed about the duration and received timely updates.
Very good service
Very good service. Technician friendly, helpful and arrived on time
11 de julho de 2025
Resposta da National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very professional
Very professional. Friendly greeting on arrival. Arrived early for the appointment, But wasn't a problem didn't keep me waiting around fitted the screen was careful working on the car.
4 de julho de 2025
Resposta da National Windscreens - Rochester
We appreciate your positive feedback! We're happy to hear that you received professional and friendly service and that the screen fitting was completed carefully and promptly. Thank you!
Exact replacement windscreen
Exact replacement windscreen. Very helpful staff both at the call Ctr and depot.
4 de julho de 2025
Resposta da National Windscreens - Rochester
We're happy to hear that you received an exact replacement windscreen and found our staff helpful. We appreciate you taking the time to share your positive experience!
Good customer service
Good customer service
Finished earlier than planed
Was happy with end result
3 de julho de 2025
Resposta da National Windscreens - Rochester
We appreciate you taking the time to share your positive experience! We're happy to hear that you were pleased with our customer service and the completed work.
Resposta da National Windscreens - Rochester
We appreciate your positive feedback! We're happy to hear that you experienced prompt service, a clear explanation, and a quick turnaround.
Fantastic
The Guy who came was polite and friendly very professional, explained everything to me and how long it would take him
18 de junho de 2025
Resposta da National Windscreens - Rochester
We're happy to hear that the service was professional and informative. Thank you for sharing your positive experience with us; we appreciate your feedback!
Good service
Apart from not being given a time to arrive for our repair until the morning of the day, our experience was good. Quick and efficient service.
19 de junho de 2025
Resposta da National Windscreens - Rochester
We appreciate your feedback and are glad the service was quick and efficient. We will review our scheduling process to improve communication regarding arrival times.
Very efficient and prompt
Very efficient and prompt. Finished well inside time quoted
13 de junho de 2025
Resposta da National Windscreens - Rochester
We're happy to hear that our service was efficient and prompt, finishing well within the estimated timeframe. Thank you for your positive feedback!
Resposta da National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very good service
Very good service, took a couple of hours to replace the whole windscreen but the calibration was successful and the staff were really friendly and helpful
10 de junho de 2025
Resposta da National Windscreens - Rochester
We appreciate your positive feedback. We're happy to hear that you received very good service, the windscreen replacement and calibration were successful, and our staff were friendly and helpful.
Full windscreen replacement.
Full windscreen replacement. Came to my house, got the job done quickly even having to stop for rain, explained it all clearly to me, and apologised for a damage to the dashboard leather so slight I still can't find it!!!! Absolute gentleman and top quality work.
9 de junho de 2025
Resposta da National Windscreens - Rochester
We appreciate you sharing your experience! We're happy to hear that the windscreen replacement at your home was quick and thorough, even with the rain. We also appreciate the technician's clear explanation and honesty regarding the minor dashboard issue.
Great service with prompt repair.
After booking in my repair for the following week, my local branch phoned me within a couple of hours to say that they had a couple of postponed replacements because of the earlier rain, so would I like it done that afternoon. I said yes and they came and completed the repair with no fuss, just quick and efficient service.
9 de junho de 2025
Resposta da National Windscreens - Rochester
We appreciate you taking the time to share your experience. We're happy to hear that the repair was completed quickly and efficiently, and that our team was able to accommodate you with the earlier appointment.
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