Great staff , very friendly, didnt have to wait too long either. Car was clean. Thank you , would definitely recommend you to family and friends.
A empresa respondeu
Localização
Alterar localizaçãoUnit 2, The Old Brickwork Industrial Estate, RM3 0HU Romford, Essex, GB
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Informações sobre a empresa
Sobre National Windscreens - Romford
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 2, The Old Brickwork Industrial Estate, RM3 0HU, Romford, Essex, Reino Unido
- 01708-545-381
4,6
Excelente
562 opiniões
Pede aos clientes que escrevam opiniões
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Service
4 de agosto de 2026
Resposta da National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Romford
We're so pleased to hear that you found our team to be friendly and that our communication was great. We truly appreciate your kind words and positive feedback.
Resposta da National Windscreens - Romford
We're so pleased to hear that our efficiency and reliability standards met your expectations. Thank you for your wonderful feedback!
Resposta da National Windscreens - Romford
We are truly sorry to hear about the issue with the panel after your screen replacement. We understand your frustration and appreciate you bringing this to our attention. We are reviewing our procedures to prevent similar occurrences.
What they said they would do- they did
What they said they would do- they did! Very polite staff and was impressed from the initial call to the end result.
20 de julho de 2026
Resposta da National Windscreens - Romford
We're so pleased to hear that we delivered on our promises and that you were impressed with our polite staff from your initial call to the end result. Thank you for your kind feedback!
Resposta da National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen
It has been a great experience having my windscreen replaced with you. A seamless job.
10 de julho de 2026
Resposta da National Windscreens - Romford
We're so pleased to hear that your windscreen replacement was a great experience and a seamless job. Thank you for your wonderful feedback!
Windscreen replacement
They changed and calibrated my windscreen very fast, for about 2 hours.
8 de julho de 2026
Resposta da National Windscreens - Romford
We're glad we could quickly replace and calibrate your windscreen. We appreciate your feedback.
Resposta da National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service.
4 de julho de 2026
Resposta da National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Resposta da National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Happy Customer, pleased with service
Easy to book an appointment once referred from my insurer after a stone struck my windscreen. Staff are friendly and did a fantastic job. Very pleased with service received from National Windscreens. Will definitely recommend.
10 de julho de 2026
Resposta da National Windscreens - Romford
We're so pleased to hear that booking your appointment was easy after your windscreen was struck. It's wonderful that our staff were friendly and did a fantastic job, leaving you very pleased with the service received. Thank you for your recommendation!
Very friendly team great windscreen replacement
Very friendly team, excellent windscreen replacement , kept informed great communication
8 de julho de 2026
Resposta da National Windscreens - Romford
We're so happy to hear our team provided excellent service and kept you well-informed throughout your windscreen replacement! Thank you for your kind words.
Resposta da National Windscreens - Romford
We are so pleased to hear that our communication was effective and that everything worked very well for you. We truly appreciate your positive feedback!
Resposta da National Windscreens - Romford
We're so pleased to hear that our team made a positive impression on you. Thank you for sharing your kind feedback; we truly value it.
Resposta da National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great job, no issues
Had a small crack on the side that turned into a large curving crack across the entire windscreen, and these guys replaced the whole thing within just a few hours. No fuss or hassle, friendly staff, easy drop off and collection.
24 de junho de 2026
Resposta da National Windscreens - Romford
We're so pleased to hear we could quickly replace your windscreen after the crack spread. We appreciate your kind words about our friendly staff and the easy drop-off and collection process!
Good service- friendly staff- long wait…
Good service- friendly staff- long wait - there was a table and chair so I could work on line. Went to station cafe for lunch
24 de junho de 2026
Resposta da National Windscreens - Romford
We're so happy to hear you appreciated our friendly staff and the workspace. We understand that waiting can be challenging, and we are always looking for ways to improve our service efficiency. Thank you for your valuable feedback!
Very much experienced staff and…
Very much experienced staff and management, not take more time to fit my windscreen
19 de junho de 2026
Resposta da National Windscreens - Romford
We're so pleased you found our staff and management experienced, and that your windscreen was fitted efficiently. Thank you for your feedback!
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