Great staff , very friendly, didnt have to wait too long either. Car was clean. Thank you , would definitely recommend you to family and friends.
A empresa respondeu
Localização
Alterar localizaçãoUnit 2, The Old Brickwork Industrial Estate, RM3 0HU Romford, Essex, GB
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Easy to book an appointment once referred from my insurer after a stone struck my windscreen. Staff are friendly and did a fantastic job. Very pleased with service received from National Windscreens.... Ver mais
A empresa respondeu
1 Over 3 weeks before work could be scheduled 2 Operative told he was a "trainee" but was unsupervised 3 Failed to bring an awning because it was "broken" - it had rained virtually every day sinc... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Romford
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 2, The Old Brickwork Industrial Estate, RM3 0HU, Romford, Essex, Reino Unido
- 01708-545-381
4,6
Excelente
562 opiniões
Pede aos clientes que escrevam opiniões
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Resposta da National Windscreens - Romford
We appreciate you sharing that our service and communication were great! We are so happy you were pleased with us.
Excellent customer SVC
4 de março de 2026
Resposta da National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly group of workers who helped me…
Friendly group of workers who helped me out with the time I had available to get new windscreen fitted. Would definitely recommend
5 de março de 2026
Resposta da National Windscreens - Romford
We appreciate your positive feedback! We're happy to hear that our team was helpful and accommodating when fitting your new windscreen. Thank you for recommending us!
Very happy with the service
Very happy with the service. No messing around! Time given, job completed 👍
5 de março de 2026
Resposta da National Windscreens - Romford
We appreciate your positive feedback and are so happy to hear you were very happy with our service and that the job was completed on time.
It was prompt and the staffs were…
It was prompt and the staffs were friedly. work was done when I was waiting in their office.
2 de março de 2026
Resposta da National Windscreens - Romford
We appreciate your positive feedback! We're so happy to learn that our service was prompt and our staff were friendly, and that your work was completed quickly.
Easy to book appointment
Easy to book appointment, good communication on day of job and a job well done.
5 de março de 2026
Resposta da National Windscreens - Romford
We appreciate your positive feedback! We are so happy to learn that booking was easy, communication was good, and the job was well done.
Fast & Efficient.
Used the site at Romford, helpful staff and a fast and efficient windscreen replacement. Would definitely recommend.
5 de março de 2026
Resposta da National Windscreens - Romford
We appreciate your positive feedback. We're happy to hear that you found our staff helpful and that your windscreen replacement was fast and efficient. Thank you for recommending us!
It was on time
It was on time. I had a phone call to let me know at what stage they were at which allowed me to plan my day.
26 de fevereiro de 2026
Resposta da National Windscreens - Romford
We're happy to hear that our service was punctual and that our updates helped you manage your day. Thank you for your positive feedback; we appreciate it!
Would not use again but trapped by insurance
1 Over 3 weeks before work could be scheduled
2 Operative told he was a "trainee" but was unsupervised
3 Failed to bring an awning because it was "broken" - it had rained virtually every day since Jan 1st
4 Turned up without full repair equipment and had to return to his office (1 hour further delay)
5 Despite having ordered and paid for replacement windscreen wipers he did not have them with him
6 The only good news and thus avoided one star was actual windscreen repair was satisfactory and refund for wipers prompt
19 de fevereiro de 2026
Resposta da National Windscreens - Romford
We appreciate your feedback and regret the scheduling delays and the issues during the service. We're sorry the operative was not adequately prepared and lacked necessary equipment. We'll address these points to improve our service. We're glad the windscreen repair was satisfactory.
Highly competent and friendly too
I probably went in with quite low expectations, but was pleasantly surprised by their excellent communication and friendly but professional manner. Most importantly they did a quality job in a timely manner. Definitely recommend without reservation.
17 de fevereiro de 2026
Resposta da National Windscreens - Romford
We're happy to hear that our communication and professionalism exceeded your expectations. We appreciate your recommendation and are glad we delivered quality work promptly. Thank you for your positive feedback!
Excellence executed 5 star service
Had a text booking error. I arranged the time off work for new windscreen, the guys informed me they were likely not going to be able to fit me in till later afternoon meaning instead of the morning I arranged time off for u was likely going to lose a full day of appointments.
The team at romford went above and beyond, Nathaniel himself came and let me know that he was going to attend to my windscreen which enabled me to keep my work appointments in the afternoon.
Can not speak highly enough of the way the guys handled the situation and the level of work was top notch.
13 de fevereiro de 2026
Resposta da National Windscreens - Romford
We appreciate you sharing your experience. We're glad the team's efforts resolved the booking issue and ensured minimal disruption to your schedule. We are happy to hear that you were satisfied with the service. Thank you for your feedback!
Lovely service lovely men..
Lovely service lovely men... I was extremely happy with the service I received.
12 de fevereiro de 2026
Resposta da National Windscreens - Romford
We appreciate your positive feedback! We're so happy to learn that you were extremely happy with the lovely service and men.
Resposta da National Windscreens - Romford
We appreciate you sharing! We are so happy you were pleased with our welcoming, fast, and efficient service.
They was able to communicate and was…
They was able to communicate and was patient and helpful with the process
I didn’t have to miss work to get it sorted
4 de fevereiro de 2026
Resposta da National Windscreens - Romford
We appreciate your review. We're happy to hear that our team communicated effectively, was patient, and helped you through the process without disrupting your work.
Exceptionally and professionally done…
Exceptionally and professionally done in a timely manner.
8 de fevereiro de 2026
Resposta da National Windscreens - Romford
We appreciate you sharing! We are so happy to learn about the exceptionally and professionally completed work done in a timely manner.
Very good service
27 de janeiro de 2026
Resposta da National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Couldn’t have asked for a better…
Couldn’t have asked for a better service, everyone was very friendly and the car was done within 2 hrs
19 de janeiro de 2026
Resposta da National Windscreens - Romford
We appreciate your kind words! We are so glad to hear that you received excellent service and that your car was ready quickly. Thanks for your feedback.
Excellent service
16 de janeiro de 2026
Resposta da National Windscreens - Romford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Resposta da National Windscreens - Romford
We're glad you had a great experience! Thanks for the suggestion; we appreciate your feedback regarding mobile service.
Resposta da National Windscreens - Romford
We are happy to hear that you received great customer service and are pleased with the result! Thank you for your positive feedback.
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