All the staff were great, excellent installation, one minor criticism you need a better customer waiting area, as if you don't live locally you have no choice but to wait... One good thing about not... Ver mais
A empresa respondeu
Unit 7, Ashley Estate, DN15 8NJ Scunthorpe, Lincolnshire, GB
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All the staff were great, excellent installation, one minor criticism you need a better customer waiting area, as if you don't live locally you have no choice but to wait... One good thing about not... Ver mais
A empresa respondeu
My experience with National i have to say was great, I made the arrangement online hassle free, and dropped my car off. I received a call telling me that the screen was fitted & when I picked up my ca... Ver mais
A empresa respondeu
Great service, booked online. Chose a date that works for us. Chap rang to say he was headed our way. Polite and friendly. Carried out the work, no issues to report. Replacement looks great. Advice... Ver mais
A empresa respondeu
The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... Ver mais
A empresa respondeu
Escrito pela empresa
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, Reino Unido
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Resposta da National Windscreens - Scunthorpe
Quite disappointed with the point of drop off and collection , glass everywhere which we were lucky to not get a puncture and no allocated parking .

Resposta da National Windscreens - Scunthorpe
The person who turned up was great (sorry forgot name). Told me it might break my widow screen as there was chips close together. He managed to fix them with no issues. Was a great job done recommend to anyone.

Resposta da National Windscreens - Scunthorpe
Staff very helpful and friendly, Evette and Dave well done.

Resposta da National Windscreens - Scunthorpe
Polite and professional
Told me exactly how long the fitting would take. When I could drive my vehicle after windscreen fitting. Clean and tidy working.

Resposta da National Windscreens - Scunthorpe
My guy was excellent, he just got on with the job , was very clean and tidy work.Arrived on time and no messing about , very pleased .

Resposta da National Windscreens - Scunthorpe

Resposta da National Windscreens - Scunthorpe
Fitted window 4 days early , the lad was superb and lady on reception fantastic did everything possible, during busy times

Resposta da National Windscreens - Scunthorpe
Fast response to my request, rapid appointment at a local depot and good service in and out for a windscreen change in 2 hours. Personal service in the depot was excellent. Very satisfied with the work.

Resposta da National Windscreens - Scunthorpe
Where to start
Suppose to be fitting at my home on Tuesday.
Thursday before tried to change to another day or bring to unit because no staff.
Agreed someone would come out Monday!
Text Sunday to remind me to bring to unit Tuesday!
Went on Mondays pervert call week before, no slot available.
So after numerous calls complaints had to take care of in on Tuesday without a mot!
Lads fitting were ok!
Lead up and during is utter crap, take a luck are waiting room in Scunthorpe and get back to me!
Don’t think that will happen so 1star service with 5 star promises!
Not even correct tel number on back of a 2024 company van ffs

Resposta da National Windscreens - Scunthorpe
Very easy to arrange, didn't keep me waiting for too long at the branch
Polite and helpful staff at Scunthorpe.
Call centre colleague at Bristol who arranged appointment was a pleasure to talk to and is a credit to your company.
Thanhs

Resposta da National Windscreens - Scunthorpe

Resposta da National Windscreens - Scunthorpe
Very helpful staff on telephone after windscreen damage, although initially believing screen had a hairline crack and paying excess for new screen, clarified with Scunthorpe repair shop damage only a chip, repaired and excess payment refunded promptly.
Would recommend this company
Thank you

Resposta da National Windscreens - Scunthorpe
I was originally told upto 4 hours however the car was ready in less then 2 great service great staff very happy with the overall service.

Resposta da National Windscreens - Scunthorpe
I was happy with the technician that arrived very promptly. He was very professional. Change my front screen cleaned up behind with all the broken glass. Made my vehicle safe. Advise me don’t wash three days and also advised me not to drive for half an hour to allow the bond to set overall I would come back to national windscreens again if I had the need to good job guys

Resposta da National Windscreens - Scunthorpe
The bloke who came out was great, definitely knew what he was doing, and very polite, if there is an employee incentive scheme or reward scheme I should say, he should be rewarded with something.

Resposta da National Windscreens - Scunthorpe
The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave the fitter at Scunthorpe was an absolutely top bloke if I could give them 11/10 I would. Highly recommended

Resposta da National Windscreens - Scunthorpe

Resposta da National Windscreens - Scunthorpe
Our experience at Scunthorpe windscreen repair was excellent easy booking slot ,friendly staff ,perfect workmanship and short walk to Costa coffee with quick turnaround time via phone call Thankyou

Resposta da National Windscreens - Scunthorpe
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