All the staff were great, excellent installation, one minor criticism you need a better customer waiting area, as if you don't live locally you have no choice but to wait... One good thing about not... Ver mais
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Localização
Alterar localizaçãoUnit 7, Ashley Estate, DN15 8NJ Scunthorpe, Lincolnshire, GB
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Leia as opiniões dos outros
My experience with National i have to say was great, I made the arrangement online hassle free, and dropped my car off. I received a call telling me that the screen was fitted & when I picked up my ca... Ver mais
A empresa respondeu
good coms,[ rearanged schedule] car ready at time promised. Easy and friendly staff made process very comfortable.
A empresa respondeu
The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Scunthorpe
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, Reino Unido
- 01724-440-016
4,6
Excelente
388 opiniões
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Resposta da National Windscreens - Scunthorpe
Thank you for your kind words. We appreciate your feedback and are glad you found our service quick, efficient, and informative.
Great service
Great service, called in simply for an opinion as to whether I needed a repair or replacement, was told a repair was all that was needed and it could be done there and then. Excellent!
7 de maio de 2025
Resposta da National Windscreens - Scunthorpe
Thank you for your kind words. We are thrilled to hear that you were happy with the service you received. We strive to provide our customers with the best possible experience and it's wonderful to know we achieved that for you. We are committed to providing our customers with the best possible service and we appreciate your feedback.
Resposta da National Windscreens - Scunthorpe
We're thrilled to hear you were happy with our prompt service. Your feedback is greatly appreciated.
Very efficient and professional
Very professional from start to finish , work was completed within an hour
2 de maio de 2025
Resposta da National Windscreens - Scunthorpe
Thank you for your kind words! We're thrilled to hear you had a positive experience. We strive to provide efficient and professional service, and we're glad we were able to meet your expectations.
Resposta da National Windscreens - Scunthorpe
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear that you found our service and communication to be swift and speedy. Your feedback is valuable to us and helps us ensure we are providing excellent service to our customers.
Informative and on time! Great
The technician rang me about 30 minutes away, saying he was on his way, 25 minutes later he knocked on the door.
He asked if I was using the car that afternoon, if so what time. I said want using the car at all.
He told me it would take around x time.
When he finished the window, knocked again and said completed.
He gave me instructions on when the windscreen could get rain and when I could use a power washer. Etc.
Very good service.
1 de maio de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate you taking the time to share your experience. We understand that timely communication is important and strive to ensure our technicians keep customers informed throughout the service process. We're glad to hear that the technician provided you with clear instructions and that you were satisfied with the service.
Able to get us booked in early as we…
Able to get us booked in early as we were going away and needed the windscreen replaced before we embarked on a long journey. Very happy with the service and the quality of the work ,
28 de abril de 2025
Resposta da National Windscreens - Scunthorpe
Thank you for taking the time to share your positive experience. We're delighted to hear that we were able to accommodate your request for an early appointment and that you were happy with the service and quality of the work. We appreciate your feedback and are glad that you were able to enjoy your journey with a new windscreen.
Resposta da National Windscreens - Scunthorpe
Thank you for your kind review! We're so glad to hear you had a positive experience with our service and found our staff friendly. We strive to provide excellent customer service and appreciate your feedback.
Very polite guy
Very polite guy , left my van with him he got on with the job rang me as soon as he’d finish did it much faster than was expected
21 de abril de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad you were happy with the speed and professionalism of our team.
Had issues but definitely Customer Service focussed
Like I imagine many others, I ended up at National Windscreens via my car insurance windscreen cover - having suffered a large impact on the motorway.
Got a quick appointment at the local branch - dropped off as requested.
When I collected the car after having its new screen fitted (a BMW 320) and made my way home, I noticed that the dashboard was In nighttime mode - i.e. with the dash dimmed and my Headlights fully on.
This was mid afternoon so something had gone astray with the sensor refit in the screen. I also wasn't convinced the rain sensor was working as it should do as when activated into " auto - mode ", the wipers ran non stop despite in not raining.
Upon return to the local branch the staff were great. Looked immediately at re-fitting the sensor array, noting that on this new screen it seemed to require a lot of the fitting gell to get it flush on this screen ( non BMW screen used ).
This seemed to marginally imrove both sensitivity issues but it still not back to how it worked prior.
The fitter suggested it could simply be that the screen was a fractionally different contour or thickness and suggested re-booking in for an alternate brand of screen to be fitted.
This was booked for an at-home appointmentna few days later and attended promptly by Carl, the same fitter who fitted the original replacement.
The second screen seems to have solved the issues but I am not driv9ng the car for a month or so having the day after that, undergoing a knee replacement.
I was assured that if the problem remained, they would look at using another alternate windscreen.
Cant failt the customer service and commitment from National Windscreens on this issue.
Fitting each time took about an hour. No mess. Tidy work. Friendly staff.
10 de abril de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate your detailed review and are pleased to hear that you were satisfied with the customer service and commitment demonstrated by our team. We understand that experiencing issues with your vehicle's sensors after a windscreen replacement can be frustrating, and we are glad that our technicians were able to identify and address the problem.
We value your feedback regarding the sensor sensitivity and appreciate your patience as we worked to find a solution. We are committed to providing our customers with the best possible experience, and we will continue to strive for excellence in all aspects of our service.
Quick and easy from start to finish
Quick and easy from start to finish. Maybe just warn the person collecting the car that there might still be glass in the footwells when they pick the car up after a screen replacement
3 de abril de 2025
Resposta da National Windscreens - Scunthorpe
Thank you for your positive feedback! We're glad to hear that you found the process quick and easy. We appreciate you bringing this to our attention and will definitely pass it along to our team. We strive to provide the best possible experience for our customers and your feedback helps us improve.
Excellent service and turnaround time
My windscreen cracked on the Tuesday and Thursday of the same week was replaced. Booking was easy and the staff were friendly and helpful
4 de abril de 2025
Resposta da National Windscreens - Scunthorpe
Thank you for your kind words. We're glad to hear that you had a positive experience with our service. We appreciate your feedback and are happy to know that you found our booking process easy and our staff helpful.
Easy to book and use
Easy to book and use, with friendly service and updates regarding booking. We left the car and returned a couple of hours later when we received a call to say that the car was ready. Great service and very friendly helpful people. The car was in perfect condition, and after care provided.
29 de março de 2025
Resposta da National Windscreens - Scunthorpe
Thank you for your kind words! We're delighted to hear you had such a positive experience. We strive to provide excellent customer service and are thrilled you found our team to be friendly and helpful. We appreciate you taking the time to share your feedback and are glad you would recommend us.
Efficient knowledgeable polite
1 de abril de 2025
Resposta da National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Skilled
The workmen were very efficient and quick. On time and left everything clean and tidy. The only bad thing was having to wait a little longer to get appointment due to manning which can't be helped.
22 de março de 2025
Resposta da National Windscreens - Scunthorpe
We appreciate your kind words about the workmen's efficiency and cleanliness. We understand that waiting for an appointment can be frustrating, and we strive to schedule appointments as quickly as possible. Thank you for your understanding regarding the staffing challenges.
Resposta da National Windscreens - Scunthorpe
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to provide excellent service and are glad that our team met your expectations.
Appalling service
Wrong screen fitted, HUD not working properly, Interior damaged, broken glass left in car. Unhelpful attitude by depot team. Can't get through on telephone.
Formal complaint made - awaiting next steps.
21 de março de 2025
Resposta da National Windscreens - Scunthorpe
We understand your frustration with the recent service you received. We apologise for the inconvenience and damage caused during the repair process. We are committed to providing a positive customer experience and will investigate your concerns thoroughly. We appreciate you bringing this to our attention and will ensure that your formal complaint is addressed promptly.
Great service 👏
From start to finish the guys were very helpful and professional in getting my windscreen replaced, I arrived a good 40 minutes before my appointment time and the guys got on it almost immediately, a little over an hour later and the new screen was in and the systems were calibrated and I was on my way home.
8 de março de 2025
Resposta da National Windscreens - Scunthorpe
We are so glad to hear about your positive experience. It sounds like you received excellent service from our team. We appreciate your kind words and are happy to hear that you were pleased with the speed and efficiency of the windscreen replacement. We strive to provide our customers with a smooth and hassle-free experience, and it's wonderful to know that we achieved that for you.
Faultless service.
Greeted at the door on arrival (10 mins early). Very quick turnaround. Inside of the car immaculate, no glass fragments. Brilliant service.
13 de março de 2025
Resposta da National Windscreens - Scunthorpe
Thank you for your kind words. We're thrilled to hear that you had such a positive experience. We strive to provide a quick and efficient service, and we're glad that you were impressed with the cleanliness of the vehicle. We appreciate your feedback and will continue to work hard to ensure that every customer receives the best possible service.
Excellent service all round
28 de fevereiro de 2025
Resposta da National Windscreens - Scunthorpe
Thank you for your kind words and positive feedback. We're delighted to hear that you were pleased with our service. We appreciate you taking the time to share your experience.
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