Technician gave use prior notice of his arrival, came ontime, Even though it started to rain heavily he completed the job. Extremely Pleased.
A empresa respondeu
Localização
Alterar localizaçãoUnit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF Sheffield, South Yorkshire, GB
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Kieran at National Windows in Sheffield was absolutely spot on. He gave me the upmost respect and helped when I had 2 issues back to back with my windscreen. He worked to make sure i was sorted... Ver mais
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Really quick and slick in terms of the service. The technician arrived when expected and called me before to let me know he was nearly with me. The repair was really quick and it was clearly expla... Ver mais
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The operative was prompt and professional. Before leaving he reminded me not to take the car through a car wash, until the windscreeen adhesive was firmly set. My only complaint is that he put my hand... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Sheffield
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF, Sheffield, South Yorkshire, Reino Unido
- 0114-345-0553
4,7
Excelente
752 opiniões
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Resposta da National Windscreens - Sheffield
We're glad you found scheduling convenient and easy. Thank you for your positive feedback; we appreciate it greatly.
Great customer service from start to finish
Great customer service from start to finish. Very professional and the car was extremely clean when I picked it up.
17 de outubro de 2025
Resposta da National Windscreens - Sheffield
We appreciate your positive feedback! We're glad you experienced great customer service from beginning to end. We're happy the car was very clean upon pickup.
they did a good job
16 de outubro de 2025
Resposta da National Windscreens - Sheffield
We appreciate your positive feedback and are happy you were pleased with our work. Thank you for letting us know.
They came when they said they would
They came when they said they would. Their representative was polite and efficient . I am relieved to have had
the work done at my home, and as arranged. Thank you!
7 de outubro de 2025
Resposta da National Windscreens - Sheffield
We appreciate you sharing your positive experience. We're happy to hear that our team was punctual, polite, and efficient, and that the work was completed to your satisfaction and as scheduled.
Great explanation on the after care
Great explanation on the after care. Friendly helpful staff
1 de outubro de 2025
Resposta da National Windscreens - Sheffield
We appreciate you sharing! We're so happy to hear you received a great explanation of the after care from our friendly, helpful staff.
Perfect location local to Rother Valley…
Perfect location local to Rother Valley Country Park for a nice walk whilst new screen fitted
6 de outubro de 2025
Resposta da National Windscreens - Sheffield
We're happy to hear that you enjoyed the convenient location near Rother Valley Country Park while your new screen was fitted. Thank you for your positive feedback!
Fantastic job.
Easy communication, very accommodating, job done in the best way possible.
25 de setembro de 2025
Resposta da National Windscreens - Sheffield
We're happy to hear that our communication was easy and that we could accommodate your needs! Thank you for your positive feedback; we appreciate it.
Very friendly and efficient
Very friendly and efficient. Just got on with the job in a professional manner.
10 de outubro de 2025
Resposta da National Windscreens - Sheffield
We're happy to hear that you found our service friendly and efficient! Thank you for acknowledging our team's professionalism; we appreciate your feedback.
Good communication from the team
Good communication from the team, was on time cleaned after the job was done. After booking my appointment there was constant communication.
9 de outubro de 2025
Resposta da National Windscreens - Sheffield
We appreciate your positive feedback! We're happy to hear our team provided good communication, was on time, and cleaned up after the job. We're also glad you were kept informed after booking. Thank you!
Great service
22 de setembro de 2025
Resposta da National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fast, friendly, easy service
Great communication and fast and easy service. After roadworks left us with a chipped windscreen, we needed someone out quick as the crack was getting larger and illegal. National windscreens came out within a few days and we had it fitted in our driveway. Great pair of guys. Perfect finish, very happy.
23 de setembro de 2025
Opinião espontânea
Resposta da National Windscreens - Sheffield
We appreciate you sharing your experience. We're happy to hear that the communication was great and the service was fast and easy. We're glad we could come out quickly and provide a perfect finish in your driveway.
Do not use these people
Do not use these people. Didn’t use trade glass on my car even though that’s what I had on prior, didn’t notify me of this before hand, rubbish service rude staff, glass left behind in car, damage to my car, just terrible
23 de setembro de 2025
Resposta da National Windscreens - Sheffield
We appreciate you bringing this to our attention. We're sorry to hear the service and materials did not meet expectations, and that damage occurred. Please contact our Customer Relations Team at customerrelations@nationalwindscreens.co.uk so we can investigate.
Fantastic service the process of…
Fantastic service the process of booking, repair and collection was easy.
19 de setembro de 2025
Resposta da National Windscreens - Sheffield
We appreciate your positive feedback! We're so glad to hear that the booking, repair, and collection process was easy for you.
Resposta da National Windscreens - Sheffield
We appreciate you sharing! We are so happy to hear that you were very pleased with our great service and behaviour.
Resposta da National Windscreens - Sheffield
We appreciate you sharing! We are so happy to hear you received helpful, friendly, and professional service.
Worked quickly and Very professionally…
Worked quickly and Very professionally especially in the damp weather we had at the time
11 de setembro de 2025
Resposta da National Windscreens - Sheffield
We're happy to hear that our team worked quickly and professionally, especially considering the damp weather. Thank you for your positive feedback!
Excellent service from start to finish.
Excellent service from start to finish.
15 de setembro de 2025
Resposta da National Windscreens - Sheffield
We appreciate you sharing your feedback. We are so happy you were pleased with our excellent service from start to finish.
From arriving to leaving
From arriving to leaving, all the staff made me feel comfortable and was super chatty! Fixed my car for me and I was off on my weekend away! Highly recommend the Sheffield branch
12 de setembro de 2025
Resposta da National Windscreens - Sheffield
We're happy to hear that our Sheffield team made you feel comfortable and got you back on the road quickly! Thank you for recommending us and for your great feedback.
End result good
End result good
Could not do at home on arriving even though I had and had to go in branch and was informed it would be approx an hour. When I went it took 3 hours even though there were no issues which arose. The main branch is in the middle of a industrial park with nothing around. Very lad back and even joked about the fact it always takes this amount of time. Not helpful.
9 de setembro de 2025
Resposta da National Windscreens - Sheffield
We appreciate your feedback. We're sorry the initial process and the longer-than-expected wait time at our branch caused inconvenience, especially with the location. We'll review our appointment scheduling and branch efficiency to improve the experience.
Resposta da National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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