Good booking service and replacement carried out in a timely fashion.

very quick and efficient and very friendly. I would highly recommend.

Helpful can do attitude of glass engineer

All the staff are polite, professional and helpful.

Very easy to book online,great communication and my wife, who took the car in, said the chaps were very professional and friendly too. Job was completed in time on time and very well. Thank you

Very simple and efficient service.

1. Cracked widescreen. Contacted Southampton depot. Told I have to organise through Insurance company, whereas their website states they can organise claim and technican will ask for excess payment when job completed. This information false and spent lengthy process contacting Insurance company and making payment in advance.
2. Appointment made for 1pm. Wife arrived on time. Work eventually commenced on repair around 3.20pm and completed some 35 minutes later. Completely poor service and wasted time hanging around for no apparent reason. Business should keep to appointments made. No excuse if they claim they were busy.

Note:: Not satisfied with their AI generated reply, confirming they don’t really care at all.

Very friendly and helpful. Gave advice when collecting car. Overall a very positive experience

Was prompt and contacted when the job was completed. Service was great and friendly. Would recommend them.

Organisation was good and the young lad fitting the new screen tried his best but left me with no washers and the new rain sensor not working
Having to visit branch for rectification

Very efficient and friendly

Brilliant service Informed me they received the wrong glass for my car and that I would have to rebook another appointment.
They then just by chance the nice man found one at another depot and went and collected it and fitted that day.

The technician who replaced my Skoda's windscreen was polite and did a thorough job.
He took his time and the result was good.
Only one gripe was that a few bits of sensor wire were left inside the vehicle, but it's not that much of a deal.
It was New year's eve and everyone deserves to get back to their families after all.

Easy, fast and good service

Wrong glass was ordered and not checked before current glass was removed. Car had to be left overnight leaving myself without transport for work. Gentlemen was very apologetic. New glass has a scratched right across the driver side. Not the best experience

The quality of service was very good. The replacement windscreen was fitted within the expected timescale and to a high level. Booking online was also straightforward. However, there was confusion stemming from a central hub booking in general timescales which didn't correlate with the local branch. I.E. I booked a morning 4hr slot so was advised to drop off between 8.30-9am so it would be finished by lunchtime, no problem. But when I received a call from the branch to see I could come the same day due to a cancellation (which I couldn't) I took the chance to check my original booking time as well, only to be informed that they had it scheduled in for 11.30am! No good if they needed 4hrs. The local branch sorted it out and it ultimately was done as planned, but the company need to build a slicker system for better comprehension on both sides and improved customer satisfaction.

Polite compatant engineers
Carried out work satisfactory

I received a phone call from the man who was coming to replace the windscreen, he said the time he would be arriving and arrived on time. I had asked for a morning slot and this was catered for. The man was polite and explained what he'd be doing, how long he'd be and the recommendations for use afterwards.

Very friendly staff, good communications, and a very good job.

Very helpful staff, the repair was completed quicker than I expected.