I cannot speak highly enough of the service I have received this afternoon at the Stafford branch. Mollie was very courteous and helpful and whilst voicing concerns that the chip in my windsc... Ver mais
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Localização
Alterar localizaçãoUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
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Leia as opiniões dos outros
Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... Ver mais
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Attended at appointed time and new screen was installed while I waited. In no time at all |I was on my way home. Staff were very polite and friendly. I recommend them to anyone that wants a speedy pro... Ver mais
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Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - Stafford
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, Reino Unido
- 01785-630-054
4,7
Excelente
610 opiniões
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Resposta da National Windscreens - Stafford
We are so pleased to hear that you had a great experience with our team. We truly appreciate your positive feedback!
Excellent customer service from start…
Excellent customer service from start too finish thank you.
15 de agosto de 2026
Resposta da National Windscreens - Stafford
We're so pleased you experienced excellent customer service from start to finish. Thank you for your wonderful feedback!
Efficient and courteous service with…
Efficient and courteous service with great customer service and communication 10/10
19 de agosto de 2026
Resposta da National Windscreens - Stafford
We're so pleased to hear you experienced efficient and courteous service, along with great customer service and communication. Thank you for your wonderful feedback!
Excellent.....
11 de agosto de 2026
Resposta da National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very friendly professional did the job…
Very friendly professional did the job effectively
8 de agosto de 2026
Resposta da National Windscreens - Stafford
We're so pleased to hear that our professional team effectively completed the job. Thank you for your wonderful feedback!
Resposta da National Windscreens - Stafford
We are so glad to hear that you were pleased with our timely and well-executed service. Thank you for sharing your positive experience!
Resposta da National Windscreens - Stafford
We are so pleased to hear that you found our service to be very quick and professional, and that our communication was good. We truly appreciate your positive feedback!
Great tracking service were told up to…
Great tracking service were told up to 4 hours to fix but 1 .30 hours all done both lads were friendly
9 de agosto de 2026
Resposta da National Windscreens - Stafford
We're so glad to hear our tracking service and team exceeded your expectations with such a quick and friendly fix! Thank you for your kind words.
Resposta da National Windscreens - Stafford
We are so pleased to hear that you experienced great communication and a quick turnaround. We truly appreciate your positive feedback!
I turned up on the wrong day
I arranged for a chip repair but misread the date and turned up on the wrong day. As I was very early in the working day they accommodated me with great courtesy and I was on my way home with a repaired screen in no time. Great service.
24 de julho de 2026
Resposta da National Windscreens - Stafford
We're delighted to hear that despite the mix-up with your appointment, we were able to accommodate you with courtesy. It's wonderful that you were back on your way with a repaired screen so quickly. Thank you for your kind words about our service!
Great service from start to finish
Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to complete the payment.
I really liked the live tracking system, which allowed me to see the technician’s expected arrival time.
The repair was carried out professionally. I had a small, sun-shaped crack in my windscreen. It’s still slightly visible, but it has definitely improved, and I’m happy with the overall result. I would recommend this service.
30 de julho de 2026
Resposta da National Windscreens - Stafford
We're so pleased to hear you experienced great service from start to finish! It's wonderful that our technician arrived on time and that our live tracking system was helpful. We're glad the repair improved the crack and that you're happy with the overall result. Thank you for your recommendation!
Resposta da National Windscreens - Stafford
We are so pleased to hear that you experienced such excellent and quick service from us. We truly appreciate your positive feedback!
Quality replacement
Quality replacement! All done faster than quoted. Polite helpful bloke on reception
Thank you
22 de maio de 2026
Resposta da National Windscreens - Stafford
We're so pleased to hear that your replacement was completed faster than quoted and that you found our colleague on reception to be polite and helpful. Thank you for your kind feedback!
Excellent service
Excellent , friendly and efficient service from booking to completion
20 de julho de 2026
Resposta da National Windscreens - Stafford
We're so pleased you experienced excellent, friendly, and efficient service from booking to completion. Thank you for your wonderful feedback!
Fast and well organized service
Fast and well organized service. Thanks to Stafford team.
24 de julho de 2026
Resposta da National Windscreens - Stafford
We're so pleased you experienced fast and well-organized service. Thank you for your wonderful feedback and kind words for our team!
National Windscreens replaced my windscreen. Very pleased.
National Windscreens replaced my cracked windscreen. Very happy with the whole process which was easy and straightforward. Good location at their Stafford site. Service from the staff was friendly and professional. They did what appears to be a nice job fitting the new windscreen, and returned the car neat and tidy as I left it.
14 de julho de 2026
Resposta da National Windscreens - Stafford
We appreciate you sharing your positive feedback. We're happy to hear that the whole process was easy and straightforward, and that you were pleased with our Stafford site. It's great to know our staff were friendly and professional, and that your car was returned neat and tidy.
Great service
Great service , neat & clean , came to my house to replace front windscreen
Fast & efficient service , excellent customer care & technicians were very good 😊 5 star review
15 de julho de 2026
Resposta da National Windscreens - Stafford
We're so pleased to hear you received great service that was neat and clean! It's wonderful that our team could replace your front windscreen at your home quickly and efficiently, and that you experienced excellent customer care.
Staff and Service
Staff and service good.
Booking process slightly confusing.
You ring after 5.30pm and the telephone line just keeps ringing as, I believe, the business finishes at 5.30pm so was surprised when there was no message ending the call.
16 de julho de 2026
Resposta da National Windscreens - Stafford
We appreciate your feedback regarding your experience. We're glad to hear our staff and service met your expectations. We apologize for the confusion with the booking process and the telephone line after hours. We will look into improving our messaging for calls outside of business hours.
Easy online booking kept me updated on…
Easy online booking kept me updated on everything
16 de julho de 2026
Resposta da National Windscreens - Stafford
We're so pleased you found our online booking process easy and appreciated being kept updated. Thank you for your wonderful feedback!
The staff were great
The staff were great , the booking was easy, and we were happy with the outcome.
7 de julho de 2026
Resposta da National Windscreens - Stafford
We're so pleased to hear that our team was great and that you found the booking process easy. Thank you for sharing your positive experience!
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