I cannot speak highly enough of the service I have received this afternoon at the Stafford branch. Mollie was very courteous and helpful and whilst voicing concerns that the chip in my windsc... Ver mais
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Localização
Alterar localizaçãoUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
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Leia as opiniões dos outros
Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... Ver mais
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Attended at appointed time and new screen was installed while I waited. In no time at all |I was on my way home. Staff were very polite and friendly. I recommend them to anyone that wants a speedy pro... Ver mais
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Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Stafford
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, Reino Unido
- 01785-630-054
4,7
Excelente
610 opiniões
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New screen fitted quickly.
Having been unable to repair our damaged windscreen, they ordered a new screen and arrange a new visit to fit it within a couple of days. Technician arrived at agreed time, and quickly fitted new screen on our drive.
10 de fevereiro de 2026
Resposta da National Windscreens - Stafford
We're happy to hear that we could promptly arrange the replacement and fitting of your new windscreen. It's great to know the technician arrived on time and efficiently completed the work at your home. Thank you for your positive feedback!
Great service
29 de janeiro de 2026
Resposta da National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
So simple
Make it so simple with no worries and did it half the time they said they would.
27 de janeiro de 2026
Resposta da National Windscreens - Stafford
We're happy to hear that our simple process provided you with a worry-free experience and faster service than expected. Thank you for your positive feedback!
It was a positive experience all round
It was a positive experience all round. Job was promptly completed and well executed. Staff was helpful and friendly.
27 de janeiro de 2026
Resposta da National Windscreens - Stafford
We appreciate your positive feedback! We're happy to hear that the job was promptly completed and well executed, and that our staff was helpful and friendly.
Excellent customer service from Milly
Excellent customer service from Milly, both in arranging visit and during the repair
15 de janeiro de 2026
Resposta da National Windscreens - Stafford
We appreciate your positive feedback! We are happy you received excellent customer service during the visit arrangement and the repair. Thank you!
Excellent, friendly service
Craig & Molly were helpful & friendly throughout. I arrived without an appointment as my driver-side window had shattered & I was unable to open the driver's door without getting glass everywhere. Craig removed the glass & covered the window so I was able to safely drive the car home while waiting for replacement glass.
I was kept informed of progress throughout. Molly looked after me while I waited.
Overall, a very professional and friendly service. Thank you
20 de janeiro de 2026
Resposta da National Windscreens - Stafford
We appreciate you taking the time to share your experience. We're glad to hear that our team was helpful and friendly when you needed assistance with your shattered window. It's great to know that we were able to provide a professional service and keep you informed. Thank you!
Excellent service
14 de janeiro de 2026
Resposta da National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Did a great job on replacing my…
Did a great job on replacing my windscreen, even though it was raining.
25 de novembro de 2025
Resposta da National Windscreens - Stafford
We appreciate you sharing your positive experience! We're so glad to hear that you were happy with our windscreen replacement service, even in the rain.
Great customer service!
The lads that came over were very thorough and patient, it was raining and they waiting till it stopped so they could complete the job! They even showed me the little rust I had under my windscreen too thank you!
12 de janeiro de 2026
Resposta da National Windscreens - Stafford
We appreciate your positive feedback. We're happy to hear that the technicians were thorough and patient, waiting for the rain to stop to complete the job. We're also glad they showed you the rust under your windscreen.
Everything was good and quick and staff…
Everything was good and quick and staff very good thanks
13 de janeiro de 2026
Resposta da National Windscreens - Stafford
We appreciate your positive feedback! We're so happy to hear that you found our service good and quick, and our staff very helpful.
Excellent from initial call to completion of job.
Replaced windscreen through insurance company. Excellent service from start to finish. Wouldn't hesitate to use again and can recommend.
7 de janeiro de 2026
Resposta da National Windscreens - Stafford
We're happy to hear that you had an excellent experience with your windscreen replacement through your insurance company. We appreciate your recommendation and are grateful for your positive feedback!
Great service - eventually
Great service although they did give a date for the previous week but rang very late on the to say they couldn’t make it due to the weather as they had been delayed but I think they must have known a lot earlier that they wouldn’t make it why wait until 3:45 I had waited in all day. Eventually they came the following week and were done and dusted in about an hour the operative was very pleasant and efficient
12 de janeiro de 2026
Resposta da National Windscreens - Stafford
We appreciate your feedback. We're glad the service was efficient and the operative pleasant. We apologize for the late notice regarding the initial appointment. We'll review our scheduling communication to prevent similar situations.
Fantastic service kindly moved my…
Fantastic service kindly moved my booking forward and day as I work just around the corner from their Stafford branch highly recommended
25 de dezembro de 2025
Resposta da National Windscreens - Stafford
We're happy to hear that we could accommodate your scheduling needs and provide fantastic service. We appreciate your recommendation and are grateful for your positive feedback!
Resposta da National Windscreens - Stafford
We appreciate you sharing! We are so happy to hear that you were kept updated and that you found our team lovely and friendly.
Resposta da National Windscreens - Stafford
We appreciate you taking the time to share your experience. We are so happy you found our service professional!
If I could leave zero I would
If I could leave zero I would! This company is a complete disgrace to the industry! I have had 2 windscreens previously fitted but them with no problem. All done by a single fitter! New windscreen required after various amounts of damage, they send two fitters out to fit at home, they begin to struggle, but the vehicle is still drivable at this point. So I offer to take it to there workshop as it’s easier to clean glass up on a concrete floor rather than block paving drive!
They decline and say they will clear up after themselves.
They fit the new screen and ask me to pay the balance. Which I refuse due to the amount of glass on my drive and in my car, the amount of damage to my vehicle, and there poor attempt at painting my car to cover up damage that they caused!
After 12 months of trying to work with the company to fix my car, an Independent garage quoted over £1200 to fix! They have now said that i damaged my own vehicle and as such i am liable! No apology, no offer to rectify!
I have photos of the damage caused, but they aren’t interested!
Avoid this company at all costs!!!
They are a disgrace to the industry
18 de fevereiro de 2025
Opinião espontânea
Resposta da National Windscreens - Stafford
We appreciate you bringing this to our attention. We're very sorry to hear about the damage to your vehicle and the unsatisfactory windscreen replacement experience. We'll investigate the issues you've raised regarding the fitting, the cleanup, and the subsequent handling of your concerns. We value your feedback and will use it to improve our service.
Glass installed is awful
Glass installed is awful. Looks like a circus funny mirror, wavy all over.
Trim wasn't put back properly.
The replacement blade I paid for was never installed
24 de dezembro de 2025
Resposta da National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Resposta da National Windscreens - Stafford
We're glad you enjoyed your experience and that everything was completed promptly. Thank you for your positive feedback; we appreciate it.
Resposta da National Windscreens - Stafford
We appreciate your positive feedback! We're happy to hear that our staff were helpful, our communication was good, and the job was completed on time.
Great service
Great service, staff are very helpful from start to finish… just could do with a tv or radio in the waiting room.. along with a coffee machine :-)
24 de dezembro de 2025
Resposta da National Windscreens - Stafford
We're glad you enjoyed your experience and appreciate your kind words regarding our team's service. Thank you for the suggestion about the waiting room; we'll consider it.
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