Originally booked for a date to be done but was rang and told that the glass hadn't come in so booked another date to be completed at my hone address, was rang the day before to see if I was able to t... Ver mais
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Localização
Alterar localizaçãoUnit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG Swansea, GB
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Leia as opiniões dos outros
I was put in touch with the Swansea branch by my insurance company for a replacement windscreen. It was done within two days even though they had to source the part. Very efficient and courteous and g... Ver mais
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I needed to change of address for the fitters to replace my windscreen, it wasn't a drama they changed address no problem. Their fitters kept me updated when they were arriving, and their workmanship... Ver mais
A empresa respondeu
The thing that made my experience worthwhile was your two operatives were very kind nothing was a problem for them, worked well as a team and just got on well with the job very happy.
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Swansea
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 1 Plasmarl Industrial Estate, Beaufort Road, SA6 8JG, Swansea, Reino Unido
- 01656 260 015
4,8
Excelente
151 opiniões
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They managed to do my repair a day…
They managed to do my repair a day earlier than booked which was great and the guy who done the repair was excellent. So lovely and knowledgeable
30 de junho de 2026
Resposta da National Windscreens - Swansea
We're so pleased we could complete your repair ahead of schedule, and that you found our technician excellent, lovely, and knowledgeable. Thank you for your wonderful feedback!
Great service all round
Great service all round. Very quick even including recalibration.
25 de junho de 2026
Resposta da National Windscreens - Swansea
We're so pleased you received great service all around, and that it was very quick, even with the recalibration! We appreciate your positive feedback.
Resposta da National Windscreens - Swansea
We're so happy to hear about your positive experience with our team. We appreciate your kind words!
All round performance
Friendly staff, efficient service, easily booked online. Even vacuumed existing debris.
26 de junho de 2026
Resposta da National Windscreens - Swansea
We're so pleased to hear that our staff was friendly and the service efficient. We're also glad that booking online was easy for you. Thank you for your kind words!
Excellent service
Conscientious, professional and friendly service. Easy booking process and completed within the allocated time slot.
22 de junho de 2026
Resposta da National Windscreens - Swansea
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly staff and qualitywork
17 de junho de 2026
Resposta da National Windscreens - Swansea
We appreciate your kind words.
Resposta da National Windscreens - Swansea
Thank you for your positive feedback!
Arrived for my appointment was welcomed…
Arrived for my appointment was welcomed and everything explained to me all done in 11/2 hours recalibrated ready to drive away
Staff friendly and very professional, great job
10 de junho de 2026
Resposta da National Windscreens - Swansea
We appreciate your positive feedback. We're glad we welcomed you and explained everything clearly. We're happy to hear our staff was friendly and professional, and that we completed the job efficiently.
Perfect from start to finish!
11 de junho de 2026
Resposta da National Windscreens - Swansea
We're so glad you enjoyed your experience! Thank you for your wonderful feedback.
Very polite and efficient staff
Very polite and efficient staff, job done on time and handed back well
5 de junho de 2026
Resposta da National Windscreens - Swansea
We're pleased our staff was polite and efficient, completing the job on time. Thank you for your feedback!
Resposta da National Windscreens - Swansea
We're glad you found our service efficient and did a great job.
Polite & professional
Polite & professional. Put us at ease. Made a nice job of it.
4 de junho de 2026
Resposta da National Windscreens - Swansea
We're so pleased our team was polite and professional. Thank you for your feedback!
Accidental Damage
Unfortunately on collection of my car the replacement screen was found to have cracked and I am waiting for an appointment to replace it under your warranty scheme and awaiting dates and times for replacement.
29 de maio de 2026
Resposta da National Windscreens - Swansea
We are truly sorry to hear about the cracked screen and the inconvenience this has caused. We are actively working to schedule your warranty replacement and will contact you with details very soon.
Excellent service .
Booking process was done very efficiently by speaking to a real person ..
Kept informed throughout ..
Staff were very friendly & helpful
Overall service was excellent.. 👍
2 de junho de 2026
Resposta da National Windscreens - Swansea
We appreciate your positive feedback. We're happy to hear our booking process was efficient, you were kept informed, and our staff were friendly and helpful. We're glad you found our service excellent.
Barry was outstanding
Barry was outstanding, very helpful and friendly. He did a great job too.
26 de maio de 2026
Resposta da National Windscreens - Swansea
We're so pleased our team member was outstanding, helpful, and friendly. We appreciate your kind words!
Excellent service 👍👍
24 de maio de 2026
Resposta da National Windscreens - Swansea
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service at branch in Swansea…
Excellent service at branch in Swansea from start to finish
Will not be using any other company ever again .
22 de maio de 2026
Resposta da National Windscreens - Swansea
We are so glad you had such a positive experience at our Swansea branch! We appreciate your kind words.
Great service
Great service, quick and efficient. Lovely lads , everything was just easy. Go grab a coffee/ breakfast and be back in 90mins
25 de maio de 2026
Resposta da National Windscreens - Swansea
We're so happy to hear you had such a great experience with our quick and efficient service! We appreciate your kind words.
Resposta da National Windscreens - Swansea
We're so pleased you were happy with our claim and fitting service. Thank you for your feedback!
Great customer service
The staff very helpful and explained process, I turned up early to leave the vehicle , no problem and I was telephoned when all completed in an earlier time than expected. Very impressed, special mention to Barry who gave great customer service interaction, a good people person.
19 de maio de 2026
Resposta da National Windscreens - Swansea
We appreciate your positive feedback. We're happy to hear that our staff was helpful and explained the process well. We're glad we could complete the service earlier than expected and that you were impressed with the customer service.
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