Very easy to get the windscreen replaced, excellent service from the start to finish.Easy access to local location and , quick slot availability. No complaints from me !!
A empresa respondeu
Localização
Alterar localizaçãoUnit 19, Central Trading Estate, SN3 1PD Swindon, Wiltshire, GB
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Leia as opiniões dos outros
Very efficient and streamlined process, the fittings were done quickly and the office space was great to wait around while the work was being carried out.
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Customer Service was excellent, from the 1st phone call to the replacement process and collection. The team at the booking in stage were the difference, attentive, friendly and solution orientat... Ver mais
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The actual windscreen replacement was good but I only got the info I wanted from direct contact by phone with the branch concerned. IT side of things was bad. Tracking doesn't work nor does the paym... Ver mais
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Informações sobre a empresa
Sobre National Windscreens - Swindon
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Unit 19, Central Trading Estate, SN3 1PD, Swindon, Wiltshire, Reino Unido
- 01793-205-238
4,7
Excelente
454 opiniões
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Prompt,polite and efficient staff and…
Prompt,polite and efficient staff and work.
23 de julho de 2026
Resposta da National Windscreens - Swindon
We're so pleased to hear that you found our staff and work to be prompt, polite, and efficient. Thank you for your wonderful feedback!
Resposta da National Windscreens - Swindon
We are so pleased to hear that you experienced good communication, that we were on time, and that we did a good job. We truly appreciate your positive feedback!
Resposta da National Windscreens - Swindon
We're so pleased you found our service smooth, easy to arrange, and that the job was completed well. Thank you for your wonderful feedback!
Great Communication
Polite, professional service and kept up to date on timings and locations
17 de julho de 2026
Resposta da National Windscreens - Swindon
We're so pleased you experienced polite, professional service and that you were kept up to date on timings and locations. Thank you for your wonderful feedback!
Resposta da National Windscreens - Swindon
We're so pleased to hear that our team completed the services on time and that the work was neat and clean. Thank you for your kind feedback!
Polite and friendly Swindon branch
Polite and friendly people who explained what they would be doing, and when I collected my car I was told not what to do in the next few days ie power wash the car.
14 de abril de 2026
Resposta da National Windscreens - Swindon
We're so pleased to hear our team was polite and friendly, and that they clearly explained the work being done. It's great that you received helpful advice for after collecting your car!
Resposta da National Windscreens - Swindon
We are so pleased to hear that you found our service to be efficient, professional, and quick. We truly appreciate your positive feedback!
Resposta da National Windscreens - Swindon
We're so glad to hear that you experienced great service and found our team friendly. Thank you for your wonderful feedback!
Resposta da National Windscreens - Swindon
We are so pleased to hear that our service was on time, fast, and efficient. Thank you for your wonderful feedback!
Resposta da National Windscreens - Swindon
We are so pleased to hear that you experienced such fast and friendly service. We truly appreciate your positive feedback!
My windscreen was replaced at Swindon…
My windscreen was replaced at Swindon depot. No hassle at all. Staff were very polite and helpful. I was early for my slot but they managed to complete the work sooner than I was e expecting saved me time waiting. Thank you for great service
30 de junho de 2026
Resposta da National Windscreens - Swindon
We're delighted to hear your windscreen replacement at our Swindon depot was hassle-free and that our staff were polite and helpful. We're especially pleased we could complete the work sooner than expected, saving you time. Thank you for your kind words about our service!
Great service and far faster than expected
Great service and far faster than expected. Great communication
29 de junho de 2026
Resposta da National Windscreens - Swindon
We are so pleased to hear you experienced great service and found it to be far faster than expected, along with great communication. Thank you for your kind feedback!
Resposta da National Windscreens - Swindon
We're so pleased you had such a positive experience with our service and found our staff to be polite and friendly. Thank you for your wonderful feedback!
Customer Service was excellent
Customer Service was excellent, from the 1st phone call to the replacement process and collection.
The team at the booking in stage were the difference, attentive, friendly and solution orientated. Really helped me find the right location due to time and the need that I had.
Well done all involved.
24 de junho de 2026
Resposta da National Windscreens - Swindon
We appreciate you sharing your positive feedback. We're happy to hear that our customer service was excellent from your first call through to collection. It's wonderful to know our booking team was attentive, friendly, and solution-oriented, helping you find the right location.
Great service!
Welcoming reception. Ease of location and parking. Good and easy access to Old Town. Good service done in good time. Thank you!
24 de junho de 2026
Resposta da National Windscreens - Swindon
We're so happy to hear you had a welcoming reception and found our location, parking, and access to Old Town easy. We're also pleased that you received good service in good time. Thank you for your feedback!
Resposta da National Windscreens - Swindon
We are so pleased you were impressed with our fast and courteous service. Thank you for sharing your positive feedback!
Although I had to change my appointment…
Although I had to change my appointment as the makers (Audi) windscreen had not arrived as planned, the service was polite, quick and professional throughout - thank you
24 de junho de 2026
Resposta da National Windscreens - Swindon
We're pleased to hear that despite the initial delay with your Audi windscreen, you found our service polite, quick, and professional. Thank you for your kind feedback!
Great service!
From start to finish it was a simple process, from booking through to day of repair.
15 de junho de 2026
Resposta da National Windscreens - Swindon
We're so glad the booking and repair process was simple for you. We appreciate your kind words!
Quick and friendly staff
Quick and friendly staff. Great communication throughout
19 de junho de 2026
Resposta da National Windscreens - Swindon
We appreciate your kind words about our quick, friendly staff and great communication. Thank you!
The helpfullness of telephone lady
The helpfullness of telephone lady. The quick response time and to have it done at home. Tracking app and response and driver getting to my location. Clean and quick srevice well done.
18 de junho de 2026
Resposta da National Windscreens - Swindon
We're delighted to hear our telephone team was helpful and you appreciated the quick, at-home service. We're glad our tracking app and driver met your expectations. Thank you for your positive feedback!
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