Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Emplo... Ver mais
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Leia as opiniões dos outros
My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... Ver mais
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Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... Ver mais
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Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Telford
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Stafford Park 15, TF3 3BB, Telford, England, Reino Unido
- 01952-350-057
4,5
Excelente
422 opiniões
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Resposta da National Windscreens - Telford
We appreciate your positive feedback! We're glad to hear that you were satisfied with the fast service and quality windshield replacement.
Representative arrived as arranged
Representative arrived as arranged. As rain was likely
he escorted me to local National Windscreen depot where the windscreen was replaced, and I was served a mug of tea! (Location given later in review is incorrect; it is in fact Stafford Park, not Halesfield.)
12 de maio de 2025
Resposta da National Windscreens - Telford
Thank you for taking the time to share your experience. We appreciate your feedback and are glad to hear that the representative was helpful and ensured your windscreen was replaced promptly. We apologize for the location discrepancy and will ensure this is corrected.
Perfect experience from booking to getting windscreen replaced.
Quick, hassle free and expertise.
7 de maio de 2025
Resposta da National Windscreens - Telford
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We're glad you found our service quick, hassle-free, and expert.
excellent service
excellent service, ordered the windscreen kept me informed regarding expected delivery. they made a great job.
29 de abril de 2025
Resposta da National Windscreens - Telford
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received and that you are pleased with the new windscreen. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
I was surprised that I had to wait…
I was surprised that I had to wait nearly 2 weeks to get my windscreen fixed. To learn there are only 2 mobile fitters to cover the whole of Shropshire is rediculous. Even at least a week's wait at a depot.
The fitter kept me informed of his arrival time and am happy that it is fixed and he did a good job.
Please revise your postcode banding, SY can be very close to HR. I live on the border of 3 counties!!
1 de maio de 2025
Resposta da National Windscreens - Telford
We understand your frustration with the wait time for your windscreen repair. We strive to provide timely service, and we apologize that the wait was longer than you expected. We appreciate your understanding that we have a limited number of mobile fitters covering a large area.
We will take your feedback into consideration as we review our postcode banding. We want to ensure that we are providing the best possible service to all of our customers. Thank you for your feedback.
The branch I used was at Stafford Park…
The branch I used was at Stafford Park Telford which is not on your list. Very pleasant chap, Paul on reception and the screen appears to be well fitted. The card reader was not in the office so he gave me a phone number to ring to pay the excess, however, when I rang the next day no one answered so I gave up after a few minutes. I then tried to pay at the branch, still no card reader so I paid cash. No big problem really. Phone no was texted to me as 116 2747093. When I originally booked the repair for my wife I asked the lady to ring me, (gave my number) not my wife as she was at work but you still rang her! Only niggling issues really. We would still use your firm if needed in the future. Yours, Dave Sutton.
24 de abril de 2025
Resposta da National Windscreens - Telford
We appreciate you taking the time to share your experience. We understand that it can be frustrating when things don't go exactly as planned. We're glad to hear that Paul at the Stafford Park Telford branch was helpful and that the screen appears to be well fitted. We apologize that you encountered difficulties with the card reader and the phone number provided. We'll investigate this further to ensure a smoother experience for future customers. We also apologize for the inconvenience of calling your wife instead of you. We strive to provide excellent customer service and will use your feedback to improve our processes.
They were very friendly and helpful and…
They were very friendly and helpful and did a fantastic job.
28 de abril de 2025
Resposta da National Windscreens - Telford
We appreciate your kind words. We strive to provide excellent customer service and are thrilled to hear that you had a positive experience.
Resposta da National Windscreens - Telford
Thank you for your kind review! We are delighted to hear that you were pleased with our service from start to finish. We appreciate you taking the time to share your positive feedback.
Poor job
Poor job, bits left over on windscreen shuttle, silcone messy just a untidy job.
17 de abril de 2025
Resposta da National Windscreens - Telford
We understand your frustration with the recent service. We strive for high-quality work and are disappointed to hear about the issues you experienced. We appreciate your feedback and will use it to improve our services.
Resposta da National Windscreens - Telford
We appreciate you taking the time to share your feedback. We're glad to hear that you found our service efficient.
Really poor service.
A bird went through the Windscreen on 21march was told it would take two weeks !!! When they arrived to fix it they didn’t have a trim. That was going to take another week. we were unable to drive it but was asked to drive it to Telford !! or it would be another week. it was eventually fixed on the 14April!!!. It also has a scratch on it but I’ve waited so long I can live with it.
15 de abril de 2025
Resposta da National Windscreens - Telford
We understand your frustration with the delays you experienced during the repair process. We strive to provide efficient service, and it's disappointing to hear that your experience fell short of our standards. We appreciate you bringing this to our attention, and we will use your feedback to improve our communication and parts availability in the future.
Great company!
The men arrived on time and were very pleasant. They replaced the windscreen within an hour and told us what to do and not to do. Most pleased with National Windscreens.
18 de abril de 2025
Resposta da National Windscreens - Telford
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad that our team was able to assist you with your windscreen replacement. We value your feedback and will continue to work hard to maintain our high standards.
Resposta da National Windscreens - Telford
We appreciate your kind words. We're glad you had a positive experience with our engineer.
Well organised windscreen replacement
Quickly and well organised windscreen replacement. Very cold waiting room and no cafe etc close (Telford) but the replacement was very efficiently managed and done
9 de abril de 2025
Resposta da National Windscreens - Telford
We appreciate your kind words and are glad to hear that you were happy with the efficiency of the windscreen replacement. We understand that the waiting room could have been more comfortable, and we will take your feedback into consideration as we strive to improve our customer experience.
Communication was great
Communication was great. Work carried out as described, Efficiency by nice professional people.
4 de abril de 2025
Resposta da National Windscreens - Telford
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team. We strive to provide excellent communication and professional service, and we're glad that our efforts met your expectations.
Excellent communication
29 de março de 2025
Resposta da National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Pleasant and professional service.
The job was completed quickly and professionally from reception to the skilled installer, overall a very pleasant experience. I would recommend the Telford Depot for all your vehicle glazing.
20 de março de 2025
Resposta da National Windscreens - Telford
Thank you for your kind words and positive review. We are delighted to hear that you had a pleasant experience with our team. We strive to provide exceptional service and are pleased that our efforts were appreciated. We are grateful for your recommendation and will continue to work hard to maintain the high standards you experienced.
Great Service
Great Service, quick response, keep you updated through whole process. Brilliant.
11 de março de 2025
Resposta da National Windscreens - Telford
Thank you for your kind words and positive feedback. We are delighted to hear that you were pleased with our service, quick response times, and the updates provided throughout the process. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Resposta da National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent customer service
Really appreciated the contact the day prior to provide a better indication of timing for the work being done. Saved me taking unnecessary time off work (with consequent loss of pay). Excellent customer service. Bit of a shame not one closer!
11 de março de 2025
Resposta da National Windscreens - Telford
We're thrilled to hear you appreciated the proactive communication regarding your service. We strive to keep our customers informed and minimize any disruption to their schedules. It's wonderful to know our efforts made a positive impact on your day. We value your feedback and will continue to prioritize excellent customer service.
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