Got a booking promptly (within a few days of my old windscreen developing a crack), and the service was professional, friendly and fast. Within a couple of hours I was driving home with a shiny new wi... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
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Leia as opiniões dos outros
A tricky job as the car was a newly launched BMW IX3 Neue Klasse and i don't think any had previously needed a new windscreen. The work was carried out quickly and efficiently with a little tech suppo... Ver mais
A empresa respondeu
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... Ver mais
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I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre National Windscreens - Trowbridge
Escrito pela empresa
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Informações de contacto
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, Reino Unido
- 01225-220-187
4,6
Excelente
321 opiniões
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Resposta da National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Fast and professional windscreen replacement
Got a booking promptly (within a few days of my old windscreen developing a crack), and the service was professional, friendly and fast. Within a couple of hours I was driving home with a shiny new windscreen.
11 de outubro de 2026
Resposta da National Windscreens - Trowbridge
We are delighted to hear that you had such a great experience getting your windscreen replaced so quickly! It is wonderful to know that you were able to secure a prompt appointment and that our team provided friendly, professional, and fast service to get you back on the road in no time. Thank you so much for sharing your positive feedback!
Great comunications.
Great comunications.
A very good service The Trowbridge branch was very proffesional and did a very good job, I was very pleased.
Thank you
29 de setembro de 2026
Resposta da National Windscreens - Trowbridge
We're so pleased to hear that you experienced great communication and top-quality service! It is wonderful to know that the team at our branch was professional, completed the work so well, and left you so happy with the results.
Resposta da National Windscreens - Trowbridge
We are so pleased to hear that you experienced fast and efficient service and found the booking process easy. Thank you for your wonderful feedback!
Resposta da National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent service, excellent staff, Very easy process to make an appointment
2 de setembro de 2026
Resposta da National Windscreens - Trowbridge
We're so pleased to hear that you experienced excellent service and staff, and that making an appointment was a very easy process. Thank you for your wonderful feedback!
A tricky job as the car was a newly…
A tricky job as the car was a newly launched BMW IX3 Neue Klasse and i don't think any had previously needed a new windscreen. The work was carried out quickly and efficiently with a little tech support from BMW with the re calibration. Great staff and very diligent.
3 de setembro de 2026
Resposta da National Windscreens - Trowbridge
We're delighted to hear that our team handled the unique challenge of your new BMW IX3 Neue Klasse with such efficiency and expertise. It's great to know that the recalibration was successful and that you found our staff diligent.
When the new screen was fitted the…
When the new screen was fitted the cables for the auto lights and wipers were not put back so I have to get the headliner removed to fix it back into place
12 de agosto de 2026
Resposta da National Windscreens - Trowbridge
We are truly sorry to hear about the issue with your auto lights and wipers after the screen fitting. We understand this is frustrating and we are committed to ensuring this is resolved for you.
Excellent service.
Booking process was very smoothly integrated with insurance policy. Just had provide insurance policy number. Communication was very good. The guy who came to replace my screen was great.
27 de agosto de 2026
Resposta da National Windscreens - Trowbridge
We are so pleased to hear that your booking process was smooth and integrated well with your insurance. It's wonderful to know that our communication was good and that our technician provided great service.
very quick and polite service
very quick and polite service. not one bit of glass in the car amazing..
18 de agosto de 2026
Resposta da National Windscreens - Trowbridge
We're so pleased you experienced very quick and polite service, and that there wasn't any glass in your car. Thank you for your wonderful feedback!
The Guy who did the repair he was most…
The Guy who did the repair he was most helpful with what he was going to do
19 de agosto de 2026
Resposta da National Windscreens - Trowbridge
We're happy to hear our repair service was helpful and clearly explained. We appreciate your positive feedback!
I would have given 5 stars
I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was given quite a few updates on the technicians date / time of arrival. The guy that came was very friendly and professional.
He left our car in a clean and tidy condition.
18 de agosto de 2026
Resposta da National Windscreens - Trowbridge
We're pleased to hear about the positive experience with our technician and that your car was left in excellent condition. We sincerely apologize for the difficulties you encountered with our payment options and appreciate you bringing this to our attention.
Very fast and tidy.
Saw me before the “official” opening time, very fast, very tidy job. Good communications. Good spares.
11 de agosto de 2026
Resposta da National Windscreens - Trowbridge
We're so pleased to hear that we were able to see you before the official opening time and that the job was fast and tidy. It's wonderful to know that our communication was good and that you were happy with the spares. Thank you for your kind feedback!
Kept us informed all the way through
Kept us informed all the way through. Efficient service
23 de julho de 2026
Resposta da National Windscreens - Trowbridge
We appreciate your positive feedback! We're so happy to learn that you were kept informed throughout and that you experienced efficient service.
The staff were so helpful and…
The staff were so helpful and efficient. The whole procedure took much less time than was expected and I would thoroughly recommend them for their professionalism.
22 de julho de 2026
Resposta da National Windscreens - Trowbridge
We're so pleased to hear that our staff were helpful and efficient, and that the procedure took less time than expected. It's wonderful that you would thoroughly recommend us for our professionalism!
Efficient
Company responded quickly after initial contact, to offer me a date and time to replace my windscreen.
On the day, the fitter contacted to inform me of approximate time of arrival.
The two fitters were friendly and performed the replacement in a (to me) fast, efficient way
21 de julho de 2026
Resposta da National Windscreens - Trowbridge
We're delighted to hear that we responded quickly and offered a convenient appointment. It's wonderful that our fitters contacted you with their arrival time and performed the replacement efficiently.
Lots of emails to remind me about my…
Lots of emails to remind me about my appointment, & also text messages, when vehicle was ready they texted me & I could pick it up when I was ready.
The only problem I did have was I bought some new wiper blades as the recommended, I needed them anyway as 1 of my wipers are no good, 2 days later my screen was dirty so I put on the wipers & noticed they haven’t been changed & I had paid for the service, so I got in touch with National Windscreens & they looked into it & refunded my money for the wipers. All I say just check, otherwise the service was great.
13 de julho de 2026
Resposta da National Windscreens - Trowbridge
We're glad to hear you found our communication helpful and the overall service great! We appreciate you bringing the wiper blade issue to our attention and are pleased it was resolved with a refund. Thank you for your feedback.
Efficient booking system with exemplary…
Efficient booking system with exemplary service
16 de julho de 2026
Resposta da National Windscreens - Trowbridge
We're so pleased to hear that you found our booking system efficient and our service exemplary. Thank you for your wonderful feedback!
Excellent service by your team from…
Excellent service by your team from beginning to end. Friendly and efficient - the perfect combination.
15 de julho de 2026
Resposta da National Windscreens - Trowbridge
We're so pleased to hear you received excellent service from beginning to end and that our team was friendly and efficient. Thank you for your kind words!
Workmanship rough
Initially they couldn't couldn't secure the broken windows becuse no branches were open on a weekend, something to consider if your windows broken on a weekend. Great communication from the branch manager Neil on the Monday, however my rear doors were cut to pieces removing the old bonding the paintwork around the door completely butchered on one side.
29 de junho de 2026
Resposta da National Windscreens - Trowbridge
We are truly sorry to hear about the difficulties you faced with securing your broken windows on a weekend and the subsequent damage to your rear doors and paintwork. We understand your frustration and appreciate you bringing these concerns to our attention. We are reviewing these matters to improve our service.
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