Good communication. Friendly professional staff.

I am not happy with my new windscreen glass and service.

Great job Very helpful
Five stars..

Both employees who I spoke to were courteous and knowledgeable.

Lewis, who fitted my new windscreen was excellent; Friendly, professional, informative and very personable. Just how you'd want anyone doing some work for you to be.

Professional

First visit was a waste of time because the replacement screen was badly scratched. This should have been checked before I had to do a nearly two hour round trip, having taken a half day off work. Very poor service.

Very friendly staff, easy appointment process and a nice pub round the corner to wait in

service was on time and no problems staff were great

great service and very knowledgable

The team were polite and professional. It took a few hours but I was told it would in advance so arranged to go shopping for the afternoon. The window is fine, no issues. I would recommend them, but don’t wait as the waiting room isn’t very nice!

The technician called in advance; carried out a renewal of one of the rear door windows speedily clearing all the glass which had accumulated in the cab. He was courteous and efficient. I'm very appreciative of his attention to detail.

The operatives on site were helpful friendly and completed the replacement windscreen efficiently and within a reasonable time. The waiting area and on site facilities were OK.

There were 3 customers in front me when I arrived at reception. The bell was being pressed to let the staff know. We could here them talking and laughing but no came to reception for about 15 minutes. Eventually when the person arrived, he was clearly overwhelmed with the amount of customers that were waiting and this is exactly what he said 'F@cking hell'. He has definitely a very lasting impression on me and off National Windscreens. How can anyone recommend a company when the first impression is appalling

Good service all
Round

I received 3 emails asking me to deliver the car for its replacement windscreen between 12.00-12.30 and allow for 4 hours for the repair. I actually arrived early at 11.30 and the guy said he would put it in as job no. 4. I did not get a call so returned at 4.00 pm as requested expecting to collect the vehicle only to find the car had only just been taken in for the screen to be replaced!! I had to wait another 45 mins for the screen to be fitted. When asked about the recalibration I was told I my car did not require recalibration? So why did I have to take it to a centre in the first place and waste an afternoon? I could have waited at home for the fitter to come out and saved a 14 mile round trip!. I received no phone call notifying me of a delay. I only hope the emergency braking rain sensors and heating elements in the windscreen all work without recalibration!

Great service very polite and efficient technician great job many thanks

What this company did well was replace my windscreen! This was an insurance job and I could not be happier with the replacement itself. The communications set up between me and the booking company was rather shambolic and needs to be tightened up and the customer (ie me) needs to be kept fully informed.

The contact was good,plenty of reminders the actual windscreen fitting was done on time and very professionally.

Great service.
Friendly and prifessional