Nationwide Opiniões 229

I had a small 403b plan with Nationwide. After I left that employer I wanted to move that money. Nationwide told me “even though it’s your money, it’s their plan”, and it would be on me, to locate the correct person to sign off on the transfer. This proved problematic, since the one person in the company who could sign off on the plan did not come to the office or accept voicemail. I wrote several emails, yet got no acknowledgment or response. I called Nationwide and was told that I needed to be more persistent, one suggestion was that I call 5 times on the same day. Just before leaving on my vacation in a remote area, I got an email from the one person in my former company, saying that the paperwork would be returned the following day. I returned from vacation and called Nationwide to verify that the documents had been returned. I was placed in computer hell for more than an hour, answering multiple questions, calling back, being placed on hold, then cut off. Hope you never need a human, because you probably won’t reach one.

received paper based information on latest cash ISA interest rate of 3.8% interest for 3 yrs - the news of further branch closures - the waste of money on stupid TV adverts plus the use of offshore offices in India - despite BBC Scam Interceptors programme - the increase of boss Debbies salary to £7m a year, there will be a transfer to another building society with better rates of interest.

Not happy that I'm not having paper statement on my account. Tried for over an hour to get the app but failed. The only option now is to have mini statements each time I use the ATM. Not a happy bunny

Nationwide Insurance Co. was excellent but since Glenn Overhalt retired customer service has been less than satisfactory on separate occasions. Glenn always went above & beyond to assist us with whatever problem we had.

The Shanklin Branch of Nationwide Building Society are excellent. Advised us on not leaving too much money in a current account in case of scams, gave advice on savings accounts and did all the work for us. Have been a customer for over 20 years and have always been happy with the service provided.

WTF is it with this guys, cant cancel the account on the web, and does not connect me with a rep either.

I am beyond frustrated with Nationwide. My recent experience has been nothing short of a nightmare, and their customer service (or lack thereof) has only exacerbated the problem.

On July 1, 2025, Nationwide incorrectly drafted money from the wrong bank account and, to make matters worse, applied it to the wrong insurance policy. This is a monumental error that has caused significant stress and financial inconvenience.

What truly infuriates me is the complete inability to get a hold of a human being to rectify this situation. I have spent countless hours navigating automated phone systems, being put on hold indefinitely, and being shuffled between departments, only to be met with dead ends. It feels like Nationwide has deliberately made it impossible to speak with someone who can actually help resolve a critical billing error.

This level of incompetence in both billing accuracy and customer support is unacceptable for an insurance provider. When you're dealing with people's financial well-being, there needs to be a clear, accessible, and efficient way to address errors. Nationwide has failed miserably on all fronts.

I strongly advise anyone considering Nationwide for their insurance needs to think twice. If you ever encounter a problem, be prepared for an uphill battle with no end in sight. My trust in this company has been completely shattered.

Title: Nationwide gave wrong advice — then closed the door on me

I was misled by a Nationwide mortgage adviser who told me to delay action for better rates — advice that left me penalised.

When I complained, the handling was careless: the team got basic facts wrong, including the date of the letter they claimed to send. They couldn’t even prove it was delivered. Then I received a message saying any future communication would be filed without response.

This is not how a trusted financial institution should operate. I’ve now shared the full case with the Financial Conduct Authority (FCA).

Disappointed isn’t the word. Consumers deserve honesty and accountability.

My home insurance premium increased from roughly £750 in 2023 to over £1000 in 2024 and then over £1530 in 2025. I called to query this massive increase and as a result of this call the agent said the price was actually incorrect and she put it up by more than £200, to £1750. She claimed they didn’t have all the information about no. occupants even though this hasn’t changed for over 12 years and we are not changing anything about the level of cover required. Nationwide have not been able to provide a reasonable explanation for increasing the cost of the premiums by 130% in two years. I am now going to cancel and move to someone who isn’t trying to rip me off.

Pick another bank!

It's 2025 & never has online banking been as hard as the time I have had with Nationwide Building Society.

My address change did not go through, so they sent a letter to the old address - then kept sending letters there (?) finalising with a warning apparently - I would not know as I did not live there anymore. Finally they suspended my accounts - so I had to call them to get access to my money once more.

The lady I spoke to was extremely inappropriate, like it was my fault that this has happened - despite Nationwide having ALL my details, phone, email & chat function in app - they ignored these and kept sending letters instead.

Then today, a couple of months later, I get locked out of the app, with very few options to get access back to my account whilst travelling. I managed to unlock my app (by myself, not their help) and have now moved all my funds elsewhere - bye Nationwide!

I have been with nationwide since 2007. I have current account and savings plus insurance. Any time I've had to use their online service I've had to make complaint. The last time they paid £20 and admitted they did actually lie to me !! I've had to make complaints again to resolve the issues to accessing my account through the banking app. This issue is from May. I contacted their customer service and was told before any support that I was the only one experiencing these problems!! Tried to log the complaint then, didn't get any feed back. Tried to log the complaint in their chat.. I was waiting that long I decided to raise the complaint via letter in the post and I checked at the branch and the complaint has been received and they have a certain amount of time to respond, they haven't. I work in between all this!! Still at this time I can get into my account. I can't use face recognition or anything like that, doesn't even recognise the login details. Im forced to actual move my banking and other accounts else where. I have no confidence in them for typical banking. The main reason is the thob off and trivialising your concerns and I'm sure they get the incline to do so when its done over the phone. Its not customer friendly using either their online, or customer service none of any is actually truthful.

Well here we go again it seems that Nationwide lies on the Google and other platform that it is so easy to add a name to your account so you can get your state pension paid in, no change to cards no change whatsoever however IT IS B******t an account holder for over 20 years thanks for nothing

Nationwide, after three official, time consuming requests, nationwide is NOT on your side. Total SCAM! Three requests to cash out but no money yet abd continue to charge outrageous fees many months later!

I’ve been a loyal Nationwide customer for over 20 years with a spotless payment history. Unfortunately, I recently experienced a disappointing and avoidable lapse in coverage that completely undermined the trust I had in this company.

My policy was canceled on May 22 with no warning, no email, no mailed notice — nothing. I only learned of the cancellation days later, when I proactively reached out through my broker. I was still receiving billing communications from Nationwide that indicated my account was in good standing, which added to the confusion.

After decades of responsible customer behavior, this lack of transparency and communication was incredibly frustrating and frankly, risky. A lapse in auto insurance is not a small issue, and Nationwide failed to provide the basic communication expected of a reputable provider.

I hope this feedback prompts Nationwide to take a closer look at how they notify long-time customers about important policy status changes. I’m sharing this experience not only to express my frustration, but to warn others: in today’s insurance landscape, loyalty no longer guarantees care or consideration. Long-term customers can still be left in the dark, and it’s important to stay vigilant — even with companies you’ve trusted for years.

Poor telephone support. Had to go through 3 mins of menu options and banal messaging before being told the offices dont open until 8am. So when my credit payment fails at 7:30 you are not there to help me?

Malísima cia de seguros,no cubren nada se demoran y no devuelven nada de lo q uno gasta,cero de calificación

OK but…
Good for: free money (they give you a cash reward for banking with them), accessibility (keeping branches open if that’s what you need).
Bad for: old-fashioned app lacks some key features, online banking not modernised, branch staff don’t always know what they’re talking about.
Sum up: Nationwide will tell you it’s the most popular bank for customer service but that’s only because of the low base in this sector. It’s ok, but the complacency needs addressing and they might have thought of getting their own systems up to the best before taking over another bank.

I have been unable to access my bank account for three weeks due to issues related to cryptocurrency transfers. Although I was assured that my direct debits would continue to be processed, they have not been. I have called customer support multiple times, only to encounter unhelpful and unfriendly staff; one representative even laughed at my situation, which I found inappropriate. I have provided all necessary documentation to prove I'm not involved in any scams, yet I still cannot access my account. Today, I spent two hours on the phone before the call was abruptly disconnected, and I did not receive a call back. The support and service I have experienced have been extremely disappointing.

OUTRAGEOUSLY AWFUL. Nothing but a bunch of wide boys young enough to be my grandchildren swindling and conning honest customers..I've NEVER made a claim in 26 years but 8 months down the line they are just downright insulting
and couldn't care less about the stress they cause. A V O I D like the PLAGUE

yesterday spoke 2 Rachael that's the 2nd time I've spoken 2 this lady she is very polite very knowledgeable and friendly and always has a smile the Hereford nationwide is open on a Monday the Halifax is not .