Easy to navigate website with a variety of ways to pay for your items. The dress I ordered was just stunning. Quality made, fit was excellent and it was packed perfectly. Arrived within 3 days f... Ver mais
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Great brand. I already knew the brand but never bought directly from the website and that’s definitely something I would recommend. The shipping was unbelievably fast, the dress I bought is simply STU... Ver mais
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Needle and Thread dresses are outstanding. They are beautiful quality with excellent designs. I did try as you buy and sadly did not purchase due to the length of the dresses. They also have an exten... Ver mais
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Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely o... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Informações de contacto
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Reino Unido
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Excelente
427 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Absolutely fabulous
Absolutely fabulous. Ordered 4 dresses, all beautiful quality. Delivery was very quick. I chose the perfect one and 3 returned. Returns process was a dream. I did have one enquiry and although I had to call customer services and leave a message, my enquiry was responded to efficiently and quickly. Thank you. Can't wait to show off my new outfit at the family wedding!
29 de abril de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your wonderful review! 💕
We're delighted to hear that you loved the quality of the dresses and that your order arrived so quickly. We're also pleased that our returns process was smooth and that our customer service team could assist with your enquiry efficiently.
It sounds like you've found the perfect outfit, and we hope you feel absolutely amazing wearing it at the family wedding! We can't wait for you to show it off.
Thank you again for your support, and we hope to welcome you back soon! 💖
Beautiful dresses
Beautiful dresses, really quick delivery and loved the try now pay later policy.
2 de junho de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you for your lovely review, Gillian! 💖 We're so pleased to hear that you loved our beautiful dresses and enjoyed the quick delivery.
It's wonderful to know that our Try Before You Buy option made your shopping experience even more convenient and enjoyable.
We truly appreciate your support and look forward to helping you find more dresses you'll love in the future! 🌟
I came across this super boutique by…
I came across this super boutique by pure accident 2 weeks to my son's wedding I could not find a thing to wear!
Well I fell in love with Needle and Thread and shall be using them in the future the website is amazing easy and the try before you buy option just fantastic!
I highly recommend this site and the garments are top quality and their sizing is super I needed a wow dress for this occasion and in a size 18 and they delivered! Everyone at the wedding commented on my dress I felt the beez neez Thanks Needle and Thread
28 de abril de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for sharing your wonderful experience with us, Kerry. We're absolutely delighted that you found us just in time for your son's wedding and that we could help you find the perfect dress for such a special occasion!✨
It's fantastic to hear that you loved our website, found the Try Before You Buy service helpful, and fell in love with the Needle & Thread collection. 🌸 We're especially pleased that you found a dress that made you feel amazing and gave you that all-important "wow" factor! 💕
Hearing that you received so many compliments and felt like the "bees knees" on the day truly makes our day! 🥰 Thank you for your recommendation and kind words about our quality and sizing.
We look forward to helping you find more beautiful outfits in the future! 💖
Fabulous dresses
Fabulous dresses, beautifully made..
Excellent aftercare service.
29 de maio de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you for your wonderful feedback, Denise! 🌟 We're delighted to hear that you were happy with our aftercare service. Providing excellent support before, during, and after your purchase is very important to us.
We truly appreciate your kind words and look forward to assisting you again in the future! 💖
Stunning dresses
Stunning dresses, packaged beautifully.
Took advantage of the try before you buy, what a fabulous idea! Unfortunately the dresses were not quite right for my daughter so sadly had to return them. Customer service has been excellent!
20 de maio de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you for your lovely review, Charmaine! 💖 We're so pleased to hear that you enjoyed our Try Before You Buy service—it's great to know you found it such a fabulous idea!
While we're sorry that the dresses weren't quite the right fit for your daughter, we're delighted that our customer service team was able to make the experience a positive one.
Thank you for giving us a try, and we hope to help you find the perfect dress in the future! 💕
Beautiful dress, 🌟 customer service
Beautiful dress, and the customer service from Nurcan was amazing. I’ll be back to buy more! Karen S
26 de maio de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review, Karen! 💖 We're delighted to hear that you love your dress and that Nurcan provided amazing customer service. 🌟 Your kind words mean so much to us, and we'll be sure to pass your feedback on to her.
We can't wait to welcome you back for your next purchase!Thank you for choosing us. 💕
Amazing Online company The Dresses…
Amazing Online company The Dresses are Beautiful, the Detailing is exquisite Try before you buy is an Excellent Choice
26 de maio de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your wonderful review, Jacqueline! 🌟 We're delighted to hear that you love our beautiful dresses and appreciate the exquisite detailing in each piece. 💖 We're also thrilled that you enjoyed our Try Before You Buy service—it's designed to make shopping as easy and confident as possible. ✨
Thank you for your support, and we look forward to helping you find more dresses you'll love! 👗
Very Pretty Dress!
The dress is very pretty, fits well, and feels comfortable on. I will need to get the sleeves and hem shortened, but that’s fine. I purchased this dress for a formal wedding and I think it will work out perfectly. The website was user-friendly and the delivery service was on time.
25 de maio de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your thoughtful review 💫
We’re so happy to hear the dress fits beautifully, feels comfortable, and will be perfect for the formal wedding. Alterations such as sleeve and hem adjustments are very common, so we’re pleased everything else worked so well for you.
It’s also wonderful to hear you found our website easy to use and that your delivery arrived on time.
We hope you have an amazing time at the wedding! 💖
Beautiful dress
Ordering was super easy and the website layout was nice. Shipping was incredibly fast and the dress I ordered was beautiful and as described. My only complaint is the lace is a darker cream than the dress itself but nonetheless it's stunning and the price was more than fair!
25 de maio de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely feedback 💕✨
We’re delighted to hear you found the ordering process easy, the delivery speedy, and that you loved your dress.
We also really appreciate you taking the time to share your comments regarding the lace tone — customer feedback is always so valuable to us.
Thank you again for your support, and we’re so pleased you still found the dress stunning 🌸
From start to finish the service was 5…
From start to finish the service was 5 star. The try before you buy was perfect for me living in north Devon and It enabled me to get my dream wedding dress.
8 de maio de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your wonderful review Gemma.
We’re absolutely delighted that our Try Before You Buy service helped you find your dream wedding dress all the way from North Devon. Hearing that you had a 5-star experience from start to finish truly means the world to us.
Wishing you the most magical wedding day 💍🌸
Amazing service
Amazing service, dress arrived within 3 days, beautiful quality & exactly as described.
Answered an email query straight away.
Extremely please with this company
15 de maio de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review Julie 💕✨
We’re delighted to hear your dress arrived quickly and that you loved the quality and service. Thank you for taking the time to share your experience — it truly means so much to us!
Enjoy your beautiful dress 🌸
Beautiful dresses and the best service…
Beautiful dresses and the best service just magical
19 de maio de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely words Rema✨
We’re absolutely delighted to hear you had such a magical experience and loved both the dresses and our service.
Your support means the world to us, and we truly appreciate you taking the time to share this 🌸
THE MOST perfect dress with amazing…
THE MOST perfect dress with amazing customer service. I’m beyond grateful for the help and assistance the online international team gave me when ordering my dress internationally. Came in record time, just beautiful quality and great experience all round!
15 de maio de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your kind words, Gillian— we’re absolutely thrilled to hear this! 🤍
It’s wonderful to know you had such a positive experience with our international team and that your dress arrived in record time 💐 We’re especially happy to hear you loved the quality and felt so well supported throughout the process.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share it 🌸
The most beautiful exquisite dress!
I received the most beautiful and exquisite dress and it worked so well on my spring wedding day. It has delicate, wonderful flowers and hearts and is so nice and comfortable to wear.
30 de janeiro de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review Naja — we’re absolutely delighted to hear this! 💐
It makes us so happy to know your dress was part of your special spring wedding day, and that you felt both beautiful and comfortable wearing it. The delicate floral and heart details are some of our favourites too 🌸
Wishing you all the happiness in the world as you start this new chapter 💕
Beautiful dress designs and great customer service
Beautiful dress designs and great quality.
Dress arrived quickly and was beautifully wrapped and packaged. I could not be happier! having returned a previous dress where the fit wasn't right, the returns process was quick and easy. The credit option is a nice option, if you know you are going to order another dress from N&T.
Thrilled to bits and excited to be wearing a N&T dress for my wedding in September.
I would recommend N&T all day long
28 de abril de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your wonderful review 💕
We’re absolutely delighted to hear how happy you are with your experience, from the quality and packaging to the delivery and returns process. It means so much to us that you found everything quick and easy.
We’re especially honoured that you’ll be wearing a Needle & Thread dress for your wedding in September. We’re sure you will look absolutely beautiful on your special day.
Thank you again for your kind words and recommendation — support like yours truly means the world to us 💖
Wishing you all the excitement and happiness as your big day approaches 🌸
Mother of the Bride
The most beautiful clothes, wonderful service, and delivery and returns are first class … I’ve only just come across this amazing site and collection and I couldn’t be more excited - purchased a stunning dress as I’m mother of the bride in August … thank you to everyone involved … a 5 star recommendation … Maggy x
30 de abril de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review, Maggy 💕 We’re absolutely delighted to hear how happy you are with both our collection and service.
It’s especially wonderful to hear that you’ve found the perfect dress for such a special occasion — congratulations on being the Mother of the Bride in August! We hope you feel truly amazing on the day.
We really appreciate your kind words and 5-star recommendation 🌟 It means a lot to everyone here.
Not worth £50 deposit for customer service.
I attended a wedding dress appointment at the King’s Road store in Chelsea on Saturday at 4:30pm, and unfortunately the experience was quite disappointing.
When I first enquired, I was told there were no appointments available for the next three weeks, yet an appointment was then found for me on my preferred day later that same afternoon. I paid a £50 deposit, which I was told would go towards drinks and refreshments during the appointment. I was also assured I would have a dedicated assistant to help me in and out of dresses, and that my selected styles would be available in two sizes so I could compare.
On arrival, the staff were initially welcoming and I was offered a drink, but after that the experience declined. Only two of the dresses I had chosen were available in multiple sizes; the remaining three were only available in one size. This was particularly frustrating as my favourite dress—the one I ultimately purchased—was only available in a single size and did not fit perfectly.
After the initial greeting, there was very little support from staff. My friend had to help me in and out of the dresses, which is not easy with wedding gowns, especially those with intricate fastenings. At times, staff were walking past the changing area chatting loudly and laughing among themselves. I also overheard a conversation where one staff member was telling a colleague that she wanted to get another neck tattoo, which stood out as it happened while I was waiting for assistance.
Overall, the experience felt quite awkward, and even my friend commented on the lack of customer service. I chose not to raise this at the time as I didn’t want to make a scene or affect the day.
I’ve given two stars because the dresses themselves are beautiful and reasonably priced. However, I do feel the in-store experience fell short and took away from what should have been a special occasion. In hindsight, I wish I had simply ordered the dresses to try at home.
25 de abril de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you for taking the time to share this feedback with us, Jessica. We are truly sorry to hear about your experience, and that it fell so far short of the standard of service we aim to provide.
We completely understand how disappointing it must have been, especially during what should have been an exciting and special appointment. This is not the level of care or attention we expect our team to deliver, and we sincerely apologise for the way your visit unfolded.
Your comments regarding the availability of styles and sizes, as well as the level of support you received throughout your appointment, are very concerning and will be shared with our retail team to be reviewed in full. We also appreciate you bringing the wider experience to our attention, as this is not reflective of the environment we strive to maintain in-store.
We would really value the opportunity to speak with you directly and look into this further, as well as try to put things right. Please do contact us at customercare@needleandthread.com
at your convenience.
Thank you again for taking the time to highlight this. Your feedback is very important to us, and we are genuinely sorry that your experience did not reflect the standard we aim to provide.
Once again, we sincerely apologise and hope to hear from you soon.
Ordered my daughter’s wedding dress as…
Ordered my daughter’s wedding dress as she’d been looking and loved the designs on the site. Ordered and delivered within a week and the dress is gorgeous!!!
27 de abril de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review! Debra 💕✨
We’re absolutely delighted to hear your daughter found her wedding dress and that it arrived so quickly. It means a lot to know she loves it — what a special moment!
Wishing her all the very best for the big day 💐
Beautiful dresses and such helpful…
Beautiful dresses and such helpful staff. Really helped find a dress for me, I am so happy with my choice. Thank you
17 de abril de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your kind words Tina✨
We’re absolutely delighted to hear you had such a positive experience with our team and that you found the perfect dress. It means a lot to know we could help make the process easier for you.
Wishing you all the best and so much happiness in your beautiful dress! 💐
Great shop
I enjoyed shopping at the store in Kings Road … lovely staff ..,relaxed and helpful dress hunt to my expectations.
19 de abril de 2026
Opinião espontânea
Resposta da Needle & Thread
Thank you so much for your lovely review Sue✨
We’re so pleased to hear you enjoyed your visit to our Kings Road store and found the team relaxed, helpful, and supportive during your dress search.
It means a lot to know the experience met your expectations, and we’ll be sure to pass your kind words on to the team 💐
We hope to welcome you back again soon!
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