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Neighbors Trailer Opiniões 

5
•
TrustScore: 3.5 em 5

3,5

Aluguer de reboques
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Informações sobre a empresa

  1. Aluguer de reboques
  2. Concessionário de reboques
  3. Loja de fornecimento de reboques

Escrito pela empresa

Neighbors Trailer is the first peer-to-peer trailer rental marketplace in the United States and Canada. Founded in 2022 and based in Fort Worth, Texas, we connect people who need a trailer with neighbors who have one to rent. Whether you are hauling furniture across town, moving equipment for a job, or picking up a project you have been putting off, chances are the right trailer is parked just down the road. Our mission is simple. We make trailer rental easier, more affordable, and more local by turning idle trailers into earning assets for owners and giving renters more choices than a traditional rental yard can offer. Every renter goes through identity verification and driving record screening before a booking is confirmed, so owners can share their equipment with confidence. Renters get transparent pricing, a straightforward booking process, and real support from a team that actually answers the phone. Our protection program adds an extra layer of peace of mind on every eligible rental. We are proud to serve a growing community of trailer owners and renters across North America, and we are always working to make each rental smoother than the last. If you have rented or listed with us, we would love to hear about your experience.

Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

5 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(5)

5 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

It started with the trailer owner

It started with the trailer owner. I arranged to rent his trailer for two days and then, the day before I was to pick it up, he emails and says it is no longer available. He then asks me to cancel the reservation, which would have incurred costs on my end for a late-stage cancellation. I told him to do it himself, which cost him instead. And then when I tried to leave a review of this trailer owner, the website moderators would not allow me to do so. I went around and around with them and the whole experience left me feeling like they were covering for this guy.

13 de julho de 2026
Opinião espontânea
logótipo da Neighbors Trailer

Resposta da Neighbors Trailer

Hi Robert,

Thanks for bringing this to our attention. You're right, owner cancellations the day before pickup are frustrating, and I understand why that would be disappointing.

Here's what we want you to know: Neighbors Trailer has processes specifically for situations like this, including owner cancellation policies. The fact that you were fully refunded suggests the system worked, but we're sorry this wasn't a smoother experience.

We'd genuinely like to review what happened on your rental. Please reach out to our support team at service@neighborstrailer.com with your booking details—we take owner behavior seriously and want to understand if something in our process let you down.

We appreciate your business and the chance to make this right.

Classificada 5 em 5 estrelas

Wonderful service — so worth it!!

I decided to book a trailer on Neighbors Trailer instead of Uhaul this time because I love supporting local. I got a wonderful Owner that was super attentive and helpful to me. The total price was even cheaper than uhaul and it was a much better quality trailer. I did have to reach out to Customer Service at one point and they responded super quickly and friendly. I think the whole idea was genius and the platform worked as intended. 10/10 recommend and will use again!

16 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great site

Easy to use platform and customer service was very helpful! Will definitely use Neighbors Trailer in the future!

24 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

worst experience ever do not use

worst experience ever. rented a trailer for a local move. selected my area , selected a trailer and when the transaction was completed the trailer was 2000 miles away. i couldn't contact the company or the owner of the trailer so i canceled and was charged a 30.00 fee for canceling

10 de novembro de 2025
Opinião espontânea

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