I followed the procedure on their website to return an item that was not as pictured on their site and far too big for my space. I delivered it to the Evri parcel shop some weeks ago as directed, but... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
So I made a purchase with a 3rd party that meant purchasing 2 items from Neo Direct. I changed my mind pretty quickly and let them know but it wasn't quick enough to cancel the delivery. Neo Direct... Ver mais
Bought a Kamado 13" Ceramic Mini BBQ from Neo via Amazon. Arrived in a damaged box with the contents broken into several pieces. Ordered a replacement. Same thing but smashed to smithereens. One bre... Ver mais
A empresa respondeu
I had a slight issue with an item I purchased and within 2 emails a replacement was on its way. Very impressed by the speed and customer service levels I received.
Informações sobre a empresa
Escrito pela empresa
The very best in home furnishings and appliances. Our dedicated buying and selling team develop our own unique styles, bringing the latest trends to your front door.
Informações de contacto
UNIT 1A BUTTERLEY STREET, LS101AW, LEEDS, Reino Unido
- 01133502501
- support@neodirect.com
- neodirect.com
3,3
Aceitável
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 78% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This feels like TEMU
ive had one of the gaming chairs for around 5 months and already the footrest is broken, both armrests dont hold my arms because they just wave around, the backrest is slightly tiled to the left and broken, the gas that lifts the chair up and down makes a loud bang when i sit on it at max height, the usb cable that is meant to be plugged in for the "massage" pillow gets wrapped around the chair and stops it from moving, and the massage pillow is just a tiny pillow that vibrates
Edit: The foot rest has completely broken off now.
23 de maio de 2025
Opinião espontânea
Resposta da Neo Direct
Hi Jack, thank you for the feedback, we are so sorry to hear this! I can see you haven't responded to our request for more information. If you would like us to collect the item from you and issue a refund, please contact support@neodirect.com. Many Thanks, Neo Direct
DO NOT BUY!!
One week ago I ordered a gaming chair through Amazon as Neo direct being the third party company, it was as amazon prime which meant in two days ill be getting my parcel, they were trying to gaslight me into thinking they did have dispatch the chair to DPD when in reality i called DPD and Amazon and both said that isn’t true, i called Neo Direct and asked me for a screenshot proof through email then hung up, 5 min later i called and i got told that they will get back to me and i immediately said that i want an answer now not in 2 days, proceeded to say “its been delivered to DPD” when once again its a lie, horrible costumer service, liars and gaslighters. DO NOT BUY FROM HERE
21 de maio de 2025
Opinião espontânea
Resposta da Neo Direct
We are so sorry to hear this, we would love to hear more about this. We may be able to resolve any issue, if you contact us at support@neodirect.com.
Parasol arrived broken & poorly wrapped.
Bad and good. My cantilever parasol arrived in a battered box with holes in and looked like it had been superficially sellotaped up and opened before. The parasol was broken and could not be put together. I complained to Neo Direct and they offered to replace it immediately once I'd bagged it all up again. No form of real apology or compensation. Lots of hassle for me but at least there was no quibbling over their very poor product/delivery and subsequent replacement. Your choice if you want too use these guys.
20 de maio de 2025
Opinião espontânea
Resposta da Neo Direct
Hello Robert, thank you for your feedback. We appreciate all feedback. We are so sorry to hear your item wasn't up to standard. I can see this was resolved with the customer service team with a collection the next day and a replacement within two working days, along with a partial refund as a gesture of goodwill. We really hope you are happy with your new item, but feel free to get in touch with any issues. Thank you for your order with us!
Resposta da Neo Direct
Thank you for the feedback Lorraine, we are very happy to hear this! Best wishes, Neo Direct
Bought a Neo pressure washer a long…
Bought a Neo pressure washer a long time ago. Have lost some attachments and wanted to buy from them. Apparently couldnt help me because I cant prove when I bought the item despite the fact I want to BUY the attachments from them. Advised me to throw my Pressure washer away which is laughable since it still works!!! Forget it.
18 de maio de 2025
Opinião espontânea
Resposta da Neo Direct
Thank you for your feedback. We are so sorry to hear this. Unfortuantely, do not sell spare parts or have the facilities to do that. If you have an order, within the warranty period we will be happy to replace the item or parts. Without that information the customer service team would be unable to help. I hope this helps you understand. Have a nice day!
Good product and prompt delivery.
Good product and prompt delivery.
Price was good.
Would buy again from this company.
10 de maio de 2025
Resposta da Neo Direct
Thank you for the lovely feedback Vivien! Best wishes, Neo Direct
Exceptional service
I bought a set of garden chairs and received the wrong order. I sent an email to customer service and
Erin sent the correct chairs within days.
Excellent service deserving 5 stars!
Thank you.
Michael
15 de maio de 2025
Opinião espontânea
Resposta da Neo Direct
Thank you for the feedback Mike! We're glad the team could resolve this quickly for you! Best wishes, Neo Direct
Resposta da Neo Direct
Thank you for the lovely feedback, we are so pleased to hear this! Many Thanks, Neo Direct
Resposta da Neo Direct
Hello Ghulam, thank you for the brilliant feedback. We are so glad to hear this!
Excellent product and fast deliver…
Excellent product and fast deliver 10/10 well done thanks
22 de abril de 2025
Resposta da Neo Direct
Hello Stuart, thank you for the brilliant feedback. We are so glad to hear this!
Excellent service.
8 de abril de 2025
Resposta da Neo Direct
Hello Clare, thank you for the brilliant feedback. We are so glad to hear this!
Excellent service
Excellent service. One minor issue but dealt with very quickly. Took a while to assemble but worth it in the end. Good idea to include some tools with the kit and I was impressed with the double ended screwdriver.
29 de março de 2025
Resposta da Neo Direct
Hello, thank you for the brilliant feedback. We are so glad to hear this!
Done what it said on the tin.
9 de abril de 2025
Resposta da Neo Direct
Hello Phil, thank you for the brilliant feedback. We are so glad to hear this!
I bought a pressure washer & while…
I bought a pressure washer & while putting it together I assembled it incorrectly & the lance couldn’t be used. I contacted Neo Direct for advice & they’re sending me a replacement F.O.C, what a fantastic company with fantastic customer service!!!
15 de abril de 2025
Opinião espontânea
Resposta da Neo Direct
Hello, thank you for the fantastic feedback! We are so happy to hear you had this experience Corinne. Best wishes, Olivia
Resposta da Neo Direct
Thank you for the lovely feedback! Many Thanks, Neo Direct
Delivery has not yet been successful so…
Delivery has not yet been successful so I am afraid I cannot comment. Attempted deliveries have been made to the wrong postcode and efforts to rectify the situation is hampered by digital blocks
31 de março de 2025
Resposta da Neo Direct
Hello, thank you for your feedback. We are so sorry to hear this. I can see this was all resolved by the customer service team and you have confirmed to them you received your item! Best wishes, Olivia
Resposta da Neo Direct
We are so happy to hear this Amanda, thank you for the feedback!
Resposta da Neo Direct
Thank you Margaret for the 5 star feedback!
Resposta da Neo Direct
Thank you for the lovely feedback! Neo Direct
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