Nest.co.uk Opiniões 181

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3,7

Loja de móveis•2 Localizações

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I got opted into a pension that I did not want was not even asked! When I ring to opt out and get a refund! I’m faced with huffing and puffing on the other end of phone! Then told I need to ring bac... Ver mais

Seamless customer service, Becky helped with a couple of swatches for our new Massimo rug, we held onto the one we liked until the rug arrived then returned it for a refund. Couldn't have been easie... Ver mais

A empresa respondeu

I'm used to dealing with the likes of Conran or Skandium but they have recently been pretty poor on communication so thought I'd try Nest. I have so far in the span of 2 weeks ordered various differ... Ver mais

A empresa respondeu

A most pleasant and smooth experience with nest with regards to buying a baixa chair and a noomi chair with footstool. An 8-10 week lead time on the items i purchased was absolutely spot on w... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

We sell expertly curated brands that have the same thing in common: they are passionate about producing high quality, innovative and modern design. A small independent, we genuinely love what we sell, we listen and are proud to deliver a personal, friendly service with every purchase.

Informações de contacto

4 Ripon Street, S9 3LX, Sheffield, Reino Unido
01142433000
info@nest.co.uk
nest.co.uk

3,7

Aceitável

181 opiniões

5 estrelas

4 estrelas

3 estrelas

2 estrelas

1 estrela

Respondeu a 83% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

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Localizações (2)

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Showroom

21-24 South Street, Park Hill, S2 5QX Sheffield, England, GB

(4)

Head Office

4 Ripon Street, S9 3LX Sheffield, GB

3.2

(11)

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

8/03/2023

Extremely helpful

I emailed the wrong company but they were so helpful in giving me information to find the right company. Well done Sarah and thank you x

8 de março de 2023

Opinião espontânea

Resposta da Nest.co.uk

9/03/2023

Hi Jay,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest

16/02/2023

Excellent and prompt response

Constructive and very prompt response. Thank you.

16 de fevereiro de 2023

Opinião espontânea

Resposta da Nest.co.uk

16/02/2023

Hi Phil,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest

13/02/2023

I was sent through a fabric sample

I was sent through a fabric sample. It arrived promptly.
Excellant service

3 de fevereiro de 2023

Opinião espontânea

Resposta da Nest.co.uk

14/02/2023

Hi Phil, this is great to hear.
We really appreciate your positive feedback.
If there is anything else we can help you with please get in touch.
Thank you.
Team Nest

1/02/2023

The place to go for all modernists

The place to go for all modernists.

Great service dealing with initial sale, together with delivery challenges caused by worldwide supplier sourcing. All done remotely, for convenience.

1 de fevereiro de 2023

Opinião espontânea

Resposta da Nest.co.uk

3/02/2023

Hi Paul,
We really appreciate your positive feedback.
If there is anything else we can help you with please get in touch.
Thank you.
Team Nest

30/01/2023

Nest’s support team were very helpful…

Nest’s support team were very helpful when I mistakenly contacted them, assuming that they were Google Nest. They sent a prompt reply pointing me in the right direction.

30 de janeiro de 2023

Opinião espontânea

Resposta da Nest.co.uk

30/01/2023

Hi Nick,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest

25/01/2023

Nest did not take responsibility for sending inconsistent products

I bought two pendant lights from Nuura of the same model from Nest to have next to each other over my dining room table (expensive premium lights at total cost of ca GBP 1,800). When I receive the lights they are visibly different from each other with different bulb fittings, colour and glass. When I reached out to Nest to ask them to replace one they first blamed the supplier, then they said they could send a new one if I paid them 165 pounds for packaging (no mention of the fact that I had paid GBP 400+ to put the lights up and would likely have to pay the same amount again to take down the faulty one and replace it) - or they said I could get a voucher for 150 pounds. Given that I had spent 2,200 on a light installation that does not look good due to the fact that Nest has sent inconsistent products, I would have expected them to at least send a new light at no cost. Their customer service is very good at politeness but rather lousy at genuine service. I’m afraid I will never return as a customer to Nest and I cannot recommend anyone to buy anything from them. Hope they will change their attitude going forward.

25 de janeiro de 2023

Opinião espontânea

Resposta da Nest.co.uk

27/01/2023

Thank you for your feedback.
We understand from your review that you are disappointed in our service, it really saddens us to hear this.
We pride ourselves on offering excellent customer service to every customer and only want the best experience for you.
We understand you are unhappy and we want you to know we are listening and will always help where possible.
I’ve spoken with our Claims Co-ordinators to review your case. There are times when a brand will make changes to the production of a product, this unfortunately is beyond our control. Whilst these changes are usually communicated to us to allow us to change our processes accordingly, this one was missed which we apologise for.
We are a small independent company, with a small team. Our warehouse team do their best to quality check all orders, however, as we were not aware of the change to production, neither were our team, therefore the difference in the internal fitting of the lamp (bulb) holder was not picked up on when checks took place.
You mentioned in this review that the colour and glass are also different between the lights, I’m not sure if you are aware, but this was not highlighted to us previously. I am very sorry to hear this, please provide images demonstrating this to our customer care team via info@nest.co.uk.
Any wrong goods should not be installed as per our terms, we ask that they are returned to us in their original condition and packaging and a replacement or refund will be provided. The installation of the lights is an acceptance of the products, we know however you did not accept these and wanted to exchange and it is unclear from your communications why the lights were installed if the finish was not correct.
We have not refused to replace the light for you as we want to help, however, charges apply for the reasons outlined by our Claims Co-ordinator. I am sorry that you feel the help we have given has not lived up to your expectation.
We are more than happy to assist you with your preference of replacing the item, however, we do understand that due to the costs involved in un-installing the current fitting as mentioned in your review, this may not be the favoured option.
I hope that in the future you can find it in your heart to give us another chance as we would love the chance to change your mind about us.
If we do not have the opportunity to work with you again in the future, we wish you all the very best.
Kind regards,
Team Nest

18/01/2023

I had a broken chair that I needed a…

I had a broken chair that I needed a part for and it was a brand that Nest stocked. The customer service was amazing, so helpful. They have helped me source the part I needed, been incredibly responsive and for something that is of no value to them. Thank you so much, incredible customer service.

17 de janeiro de 2023

Opinião espontânea

Resposta da Nest.co.uk

19/01/2023

Hi,
Thank you for your feedback, this is great to hear! Our customer service team will be delighted to hear your feedback - we will be sure to pass this on to them.
Thanks again.
Team Nest

16/01/2023

Whoops accidentally sent google nest…

Whoops accidentally sent google nest enquiry to this company I received very prompt reply with very helpful information. If their customers are dealt with so promptly and in a sympathetic way it looks good for service.

14 de janeiro de 2023

Opinião espontânea

Resposta da Nest.co.uk

16/01/2023

Hi Pamela,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest

16/01/2023

We love the products and they are much admired. Our Eames chairs - fab colours and the clock too. I cant get over how comfortable the chairs are and the free cushions such a bonus. The help we had along the way was excellent. Ashlee and Becky responded immediately, kept us up to date with delivery times and organised for our delivery to be held securely while we had a month away.

13 de junho de 2022

Opinião espontânea

Resposta da Nest.co.uk

14/12/2022

Hi Sueh,
Thank you for taking the time to leave a review. We really appreciate your kind words and will definitely pass this on to Ashlee and Becky.
Please do let us know if there’s anything else we can help with.
Team Nest

13/12/2022

Swift and helpful Customer resonse

Swift and helpful Customer resonse. Thanks!

13 de dezembro de 2022

Opinião espontânea

Resposta da Nest.co.uk

14/12/2022

Hi Mike,
Thank you for taking the time to leave us a review.
If there is anything else we can help you with please let us know.
Team Nest

8/12/2022

Fantastic company. Great experience every time.

I had an excellent customer service experience with Fatima. She was professional and helped me with an online order that I had made a mistake with. The furniture is stunning, and the prices are great, but it is the customer service that stands out for me!

8 de dezembro de 2022

Opinião espontânea

Resposta da Nest.co.uk

8/12/2022

Hi Yasmin,
Thank you for your feedback, this is great to hear! Fatima will be delighted to hear your feedback - we will be sure to pass this on to her.
Thanks again.
Team Nest

28/11/2022

This is the most efficient companies I…

This is the most efficient companies I have dealt with in a long time. Very helpful and friendly.

28 de novembro de 2022

Opinião espontânea

Resposta da Nest.co.uk

28/11/2022

Hi Brigitte,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest

18/11/2022

Great customer service

Gemma always goes above and beyond to help us. Always fantastic customer service

14 de novembro de 2022

Opinião espontânea

Resposta da Nest.co.uk

22/11/2022

Hi Charlotte,
We really appreciate you taking the time to leave us a review - thank you!
We have passed your comments on to Gemma,
please let us know if you require any assistance in the future.
Team Nest.

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