Neutralcurtains Opiniões 

330
•
TrustScore: 4.5 em 5

4,5

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Classificada 5 em 5 estrelas

Ordered sample packs first to make sure I would be happy with the fabric, ended up choosing bamboo shades, measured custom size for 3 basement windows. The no-drill blinds were super easy to install... Ver mais

Classificada 5 em 5 estrelas

I first ordered samples for the different fabric choices. They arrived quickly. After placing my order for Roman shades, they arrived on time, the shades match perfectly, and were exactly as expected.... Ver mais

Classificada 5 em 5 estrelas

I ordered a lot of samples which was really helpful to help me decide. I just wish they had been free. After a just a few weeks the bamboo blinds arrived and not only fit perfectly but look great, wel... Ver mais

Classificada 2 em 5 estrelas

I ended up with one shade being 1" shorter than the other end. I decided to deal with it rather than returning the shade. I misunderstood what guarantee fit meant. It was not explained well on the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cortinas

Escrito pela empresa

Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

330 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(330)

156 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Decent curtains, poor quality control

I ordered nearly a dozen roman shades to cover the windows of my new house. They came quickly, and each panel's fabric was exactly as pictured. Note: you can see the seams when using a non-blackout liner for the relaxed style, but I don't mind it.

The hanging materials are pretty basic, but they function. The reason for 3 stars are several:

- none of the curtains were cut to size appropriately. I hung them as an inside mount, and the directions were to give the exact measurements and they would deduct the necessary amount to hang. They did not, and so we had to hand cut every singe shade to fit.
- one curtain came with faulty strings, making it hard to retract up.
- customer service is non-existent. I still haven't received a response for my issues from their Help Center.

28 de setembro de 2025
logótipo da Neutralcurtains

Resposta da Neutralcurtains

Dear Lauren,

Thank you for your feedback. We sincerely apologize for the issues you experienced with the sizing and cord operation on your order #13088.

Regarding the inside mount, the size deduction applies to the headrail width, while the fabric is slightly wider for optimal light sealing. For the cord issue, we have reached out directly to offer assistance—this is often resolvable, and we can guide you through a fix or arrange a replacement.

We were unable to locate a prior help ticket from you and regret this communication gap. We are committed to resolving this and have contacted you via email to provide a free sizing adjustment or replacement.

We value your satisfaction and hope to have the opportunity to make things right.

Classificada 5 em 5 estrelas

Love our Roman Shade

The Roman shade was perfect for our bathroom. I paid for the perfect fit, but didn’t need it. I will definitely order again from this company.

20 de outubro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

Get what you pay for

The price of these shades was much less than budget blinds but I would say that the quality isn’t as good. There are a number of windows where the shades are not staying in the desired position.

2 de outubro de 2025
logótipo da Neutralcurtains

Resposta da Neutralcurtains

Dear Carey,

Thank you for sharing your feedback.

We sincerely apologize for the issue you've experienced with the shades not staying in the desired position. Providing a satisfactory customer experience is very important to us.

Our customer support team is reaching out to you via email to better understand the specific details and work towards a positive resolution. We are committed to addressing this for you.

Thank you,
Customer Support Team

Classificada 5 em 5 estrelas

Love Love Love

First, I love the amount of swatches you sent that was very helpful. Next I absolutely love, love the Roman Shades I ordered. It's so hard to find a company that puts the same color fabric on the outside as the lining! I love that. The quality is awesome and I love the fabric. Do not hesitate to order from this company !

19 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The quality of the curtains was great

The quality of the curtains was great. We purchased relaxed Roman shades with blackout backing. The fabric is excellent quality and they work amazingly. Easy to install. Recommend taking off an 1/8 inch from all measurements.

27 de setembro de 2025
Classificada 5 em 5 estrelas

Elevate Your Home with Neutral Curtains' Beautiful Shades

We are absolutely loving our new Ramie Woven Bamboo Blinds and Lily Linen Roman Shades from Neutral Curtains! They look stunning in our renovated space. The installation process was a breeze, making it easy for us to set them up. Plus, the delivery was impressively quick. Overall, we couldn't be happier with our purchase!

28 de setembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

The brackets are so short that the…

The brackets are so short that the don't clear standard trim for outside mount.

12 de setembro de 2025
logótipo da Neutralcurtains

Resposta da Neutralcurtains

Hi there,
Thank you for bringing this to our attention. We take your feedback seriously and would like to help resolve this as soon as possible.
To better assist you, could you please share more specifics—such as the installation setup or any particular dimensions needed?
We are looking into this and will be glad to assist further. Feel free to reply here or contact us directly at support@neutralcurtains.com.
Thanks for your patience and support!

Classificada 5 em 5 estrelas

My bamboo shades turned out BEAUTIFUL

My bamboo shades turned out BEAUTIFUL! I had reached out to customer service before ordering with questions about measuring and they were super fast and helpful in their response. I shopped around a lot for the right place for affordable blinds and Neutral definitely delivered!

1 de outubro de 2025
Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service. Had issues with my blinds, responded immediately and offered solutions that went above and beyond. As an interior designer, their product samples are fantastic and provide a great presentation for my clients.

1 de outubro de 2025
Classificada 5 em 5 estrelas

I am so pleased with my linen Roman Shades

I am so pleased with my linen Roman Shades I ordered for my dining room. I was impressed with the instructions for measuring for my two large windows in my dining room. I used the samples they sent to choose the fabric and backing to match my decor. The price is reasonable and quality fantastic. They fit exactly to my measurements. Easy to install and I love them.

15 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I have been very pleased with the…

I have been very pleased with the quality and customer service with this company. I found them it to be extremely easy to order, discuss questions or concerns. And that is really what I wish from any company. Happy to do business with Neutral Curtains again.

22 de setembro de 2025
Classificada 5 em 5 estrelas

It was a great experience with picking…

It was a great experience with picking out a window valance. Easy to walk through the website step by step. Lots of options to choose from and the best part is the curtain that I chose looks great and functions great in my studio!

27 de setembro de 2025
Classificada 4 em 5 estrelas

Standard shipping might get stuck at customs.

*I have yet to receive my first order but the company sent a replacement and that arrived yesterday. The shades look really nice. They are VERY heavy (made with wood) which concerns me because our shades will be up most of the time so I’m worried about how long the thin string that holds them up will last.
*I was asked to review my order but I have yet to receive my shades. I ordered 9/21 and they were shipped 9/25 (awesome). The shades have been sitting in Louisville. Not the company’s fault but they need to let customers know shipping might take a really long time or you may never receive your item.

8 de outubro de 2025
Opinião espontânea
logótipo da Neutralcurtains

Resposta da Neutralcurtains

Thank you for bringing this to our attention, and we sincerely apologize for the significant delay you've experienced. We understand your frustration.

The current holdup is due to U.S. customs clearance. Following the recent end of the de minimis exemption (as of August 29, 2025), many more packages now require formal clearance, leading to unprecedented backlogs and delays at customs facilities.

To ensure you receive your shades as quickly as possible, we are immediately arranging an expedited replacement shipment for you at no additional cost. You do not need to take any action regarding the original shipment.

We truly appreciate your patience and understanding.

Classificada 5 em 5 estrelas

Presale customer service helpful

I had questions before ordering and sent via email - responses was quick. I liked all the samples you could see beforehand. Once ordered, the product arrived quickly. Install info was on the site and was pretty good. We had one error in drilling since we have an odd window type so had to go back and redo. Not fun but still easy. Blind operates well.

18 de setembro de 2025

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