Neutralcurtains Opiniões 

330
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered sample packs first to make sure I would be happy with the fabric, ended up choosing bamboo shades, measured custom size for 3 basement windows. The no-drill blinds were super easy to install... Ver mais

Classificada 5 em 5 estrelas

I first ordered samples for the different fabric choices. They arrived quickly. After placing my order for Roman shades, they arrived on time, the shades match perfectly, and were exactly as expected.... Ver mais

Classificada 5 em 5 estrelas

I ordered a lot of samples which was really helpful to help me decide. I just wish they had been free. After a just a few weeks the bamboo blinds arrived and not only fit perfectly but look great, wel... Ver mais

Classificada 2 em 5 estrelas

I ended up with one shade being 1" shorter than the other end. I decided to deal with it rather than returning the shade. I misunderstood what guarantee fit meant. It was not explained well on the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cortinas

Escrito pela empresa

Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

330 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,5

Todas as opiniões

(330)

156 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Great Quality Roman Shades

Overall, I am very happy with my relaxed roman shades. They were very reasonably priced, arrived quickly and were easy to hang. And the quality seems very good.
The reason I didn't give 5 stars is because the color is quite different from what I thought I was ordering. I ordered Belgian Linen in Oatmeal but the hue is very pinkish. I know dye lots can vary but this is too much of a variation. Luckily, they don't clash with anything in the room.

30 de outubro de 2025
logótipo da Neutralcurtains

Resposta da Neutralcurtains

Thank you so much for sharing your detailed feedback. We truly appreciate your support.
We sincerely apologize for the color discrepancy you experienced with the Belgian Linen in Oatmeal. We’re glad to hear the shade still works well in your room. If there’s anything further we can assist you with, please don’t hesitate to contact us.

Classificada 3 em 5 estrelas

Beautiful but faulty construction

After a good experience with a “trial”’shade, I ordered 2 more. The shades are beautiful but the 2 newest ones do not stay down when pulled to the closing position. Also, one of them keeps hanging up which prevents lowering all the way.

The company replied to my email with a video showing how to fix the issue. I will give that a try and hope I don’t permanently mess up my shades.

24 de setembro de 2025
logótipo da Neutralcurtains

Resposta da Neutralcurtains

Dear Customer,

According to our records, we replied to your inquiry both on November 9 and again today.

We take every customer's feedback seriously and always strive to respond promptly. If you haven’t received our emails, we recommend checking your spam folder or confirming whether the email address is correct.

We are eager to help resolve your issue — please check for our messages and feel free to reach out anytime.

Thank you for your understanding.

Classificada 5 em 5 estrelas

Top down / bottom up Roman shades

Top down /bottom up Roman shades were easy to measure, order and install. Delivery was super fast. The quality is good for the money. Very affordable for someone who does not own but would like a custom blind in their home. I was not disappointed.

21 de outubro de 2025
Classificada 5 em 5 estrelas

Neutral Curtains made my house a HOME!

Neutral Curtains made my house a HOME! It was so easy to choose Neutral Curtains. The samples, fabrics, styles, and affordability were the main reasons this decision was so easy to make. The fast shipping, easy to measure guide made my purchase quick and easy. I am SO excited to finish furnishing my home with the last finishing touches of these blinds. Don't think twice, checkout!

11 de novembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

All concerns address by customer service

Super easy to order and they came quickly but the quality isn’t great. I ordered a 68” shade and the middle bracket isn’t centered and you can see it — and then the shades don’t hang evenly because of the off-center bracket.

Update: Although I don't like that the middle bracket isn't centered, I understand it is needed for the mechanism and I'm now used to it. I've also followed directions to adjust the shades so they now hang evenly. All good!

10 de novembro de 2025
logótipo da Neutralcurtains

Resposta da Neutralcurtains

Dear Kelly,
Thank you for choosing our product and taking the time to share your feedback. We sincerely apologize for the issue with the off-center bracket and uneven hanging of the shade, which has clearly impacted your experience. Providing high-quality products and service is our top priority, and your input is invaluable to us. We’ve noted your concerns and would like the opportunity to make things right. To help us address the issue effectively, we’ve followed up with you via email and kindly request you share photos of the problem. We’ll take immediate action upon receiving them. Thank you for your understanding and support!

Classificada 4 em 5 estrelas

Beautiful Roman shades…

I placed two orders for multiple windows all but one came in a timely manor. They fit perfectly. If you buy a motorize curtain it takes a long time to get through customs. I would order again absolutely.

21 de outubro de 2025
Classificada 5 em 5 estrelas

Highly recommend!

I’m absolutely in love with the Neutral Curtains from the Lily Collection in Ivory White! They added the perfect soft layers and textures to my living room this fall 🍁. The space feels so light, airy, and naturally beautiful now.

I also love that they’re made from eco-friendly, plant-based fabrics and are OEKO-TEX® certified — safe for my home and family. Each curtain was custom-made to my size and arrived in just a few days. High-quality craftsmanship and comfort all in one!

27 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

First time order was an east process

The website offers easy to follow instructions for measuring and ordering. I did not purchase the fit guarantee, but I did purchase a 3 year warranty in case I have future issues after repeatedly opening and closing the bamboo blinds.

As for the product, it appears to be quality. It has a nice weight to it and was easy to install. I feel the bamboo shades look more expensive than what I paid for them and I will order again from Neutral Curtains for additional windows.

9 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent experience all around.

First I purchased some silk , motorized roman shades for my bedroom and they were perfect. I use the app to set a schedule and they go up and down per the schedule and I love that. I can override the schedule or turn the schedule off at any time. The shades were of excellent quality....and they were shipped amazingly fast for custom shades. The customer service was excellent I had a lot of questions. Then I was so pleased I bought a second set of shades this time I purchased the ones that you pull up and down and they were also beautiful , and came in a timely manner...shipping is a little lengthy going thru customs etc...but probably faster then having them made locally. Anyway I was very pleased and plan to purchase more for additional rooms in the future. I was very pleased.

6 de outubro de 2025

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