Neutralcurtains Opiniões 

330
•
TrustScore: 4.5 em 5

4,5

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Classificada 5 em 5 estrelas

Ordered sample packs first to make sure I would be happy with the fabric, ended up choosing bamboo shades, measured custom size for 3 basement windows. The no-drill blinds were super easy to install... Ver mais

Classificada 5 em 5 estrelas

I first ordered samples for the different fabric choices. They arrived quickly. After placing my order for Roman shades, they arrived on time, the shades match perfectly, and were exactly as expected.... Ver mais

Classificada 5 em 5 estrelas

I ordered a lot of samples which was really helpful to help me decide. I just wish they had been free. After a just a few weeks the bamboo blinds arrived and not only fit perfectly but look great, wel... Ver mais

Classificada 2 em 5 estrelas

I ended up with one shade being 1" shorter than the other end. I decided to deal with it rather than returning the shade. I misunderstood what guarantee fit meant. It was not explained well on the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cortinas

Escrito pela empresa

Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

330 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(330)

187 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Good pricing but measurements not good

Good pricing but quality is not there. Customer service was great in sending me a replacement when measurements were off. However even the replacement shade is not the right measurements and it’s too much of a hassle to reach out. All of my windows measurements are off so it is really disappointing.

5 de março de 2026
logótipo da Neutralcurtains

Resposta da Neutralcurtains

Hi Jannah,

Thank you for your honest feedback—and I'm truly sorry to hear that the replacement shade still didn't meet your expectations. That's not the experience we want for any of our customers.

We take this very seriously and would love the opportunity to make things right. Please reach out to us directly at support@neutralcurtains.com (or reply to our latest email) so we can resolve this for you personally.

We appreciate your patience and hope to turn this experience around.

Best,
Customer Support

Classificada 5 em 5 estrelas

I am searching for the right color and…

I am searching for the right color and texture. Ordering the books gave me an opportunity for true matching. They also send the liners you can choose from - which includes 100% black out.
I have made my selection and am ready to order!!
Thanks,
Michele F.

2 de março de 2026
Opinião espontânea
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Resposta da Neutralcurtains

Thank you! We're so glad the sample books helped you find the right color and lining. Excited to hear you're ready to place your order!

Classificada 5 em 5 estrelas

Nice samples

I have to say that I never bought anything from them yet, but I did receive a lot of samples and they’re all very nice. I’m just sorta stuck regarding which way I want to go.

28 de fevereiro de 2026
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Resposta da Neutralcurtains

Thank you for trying our samples! Take your time choosing — if you need any help deciding, we're always here to help.

Classificada 5 em 5 estrelas

Great value, great customer service

Process was easy. Great selections, ordered swatch books, selected our design and size and material, the curtains arrived in great time and the installation was easy. More importantly, they look great!

28 de fevereiro de 2026
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Resposta da Neutralcurtains

Thank you! We're thrilled the whole process—from swatches to installation—went smoothly and that you're loving the final look.

Classificada 1 em 5 estrelas

Fabric not as expected

The fabrication is ok, but he fabric is not linen as the sample. It is rather a coarse fiber loosely woven. I overpaid for this product

23 de fevereiro de 2026
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Resposta da Neutralcurtains

Hi Carolina,

Thank you for sharing your feedback. We're sorry to hear the fabric didn't meet your expectations. We take quality concerns seriously and would like to understand more — please reach out to us directly at support@neutralcurtains.com so we can make this right.

Classificada 4 em 5 estrelas

Simple yet elegant

Swift delivery and fair price. Tailoring on shade looks impeccable. Simple yet elegant .

18 de fevereiro de 2026
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Resposta da Neutralcurtains

Thank you! "Simple yet elegant" is exactly what we aim for.

Classificada 1 em 5 estrelas

Ordered curtains for a size that isn’t…

Ordered curtains for a size that isn’t good for my windows and they are essentially refusing a refund. Scam of a company

16 de fevereiro de 2026
Opinião espontânea
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Resposta da Neutralcurtains

We're sorry to see this review—but glad we were able to connect via email and resolve the situation.
If there's anything else we can help with, please don't hesitate to reach out.

Classificada 5 em 5 estrelas

Even better than described

Photos and descriptions were very accurate, shipping communication was very clear and arrived when expected. Installation was very simple.

1 de fevereiro de 2026
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Resposta da Neutralcurtains

Thanks so much,! So glad to hear the photos matched your expectations and installation was a breeze. Enjoy your shades!

Classificada 3 em 5 estrelas

Nice fabric quality, definitely not black out.

The quality of the fabric is beautiful. I'm very disappointed that I chose "black out" and they most certainly are not. At most, id say its light filtering. I even have roller shades behind it, and even still light comes through. This was a huge blow due to the high costs and I have very tall windows. I was relying on a company like this for custom drapes, and while the fabric is nice, they're not functional and Im left having to find another solution.

8 de fevereiro de 2026
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Resposta da Neutralcurtains

Thank you for sharing your feedback about the blackout performance of your curtains. We truly value your comments and are committed to helping resolve this.

We have replied to your email regarding this issue and are actively working to understand and address the discrepancy you experienced between the expected and actual blackout effect.

If you haven’t yet received our reply, please check your inbox and spam folder. Our goal is to assist you in finding a suitable solution.

Please don't hesitate to respond directly to our email if there is anything further we can assist you with. We appreciate your patience and cooperation.

Classificada 4 em 5 estrelas

Neutral curtains support team works!

I applaud Neutralcurtains for their customer service. Mistakes happen. When they do, you want a company invested in your satisfaction.
On Jan 9th I ordered 4 no-drill shades.
The shades arrived without the no-drill hardware, so I couldn’t install them. I was aggravated but the support team was timely and responsive. Every message I sent them was responded to within 24 hours with a proposed solution. They were professional at all times and I now have my shades installed perfectly. The shades themselves were cut perfectly and the blackout section really works.

31 de janeiro de 2026
Opinião espontânea
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Resposta da Neutralcurtains

Thank you for reaching out, and we sincerely apologize for the significant inconvenience and frustration you have experienced with your order of no-drill shades. It is understandable that receiving incorrect hardware and encountering unclear installation requirements has been highly disruptive, especially given the time that has passed since your initial order.

We have previously communicated with you via email regarding this matter and proposed a resolution to address the issue. If the proposed solution did not fully meet your expectations or resolve the situation to your satisfaction, we are committed to finding an alternative that works for you.

Please reply directly to our earlier email with details about the specific outcome you would prefer. We value your business and want to ensure this is resolved in a way that restores your confidence in our service.

Classificada 5 em 5 estrelas

Beautiful!!

I bought these curtains for my bathroom. They’re heavy and expensive looking.

1 de fevereiro de 2026
Opinião espontânea
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Resposta da Neutralcurtains

Thank you so much for your wonderful comments!

Classificada 5 em 5 estrelas

Extraordinary customer service!

The customer service associate was empathetic and went well above and beyond in order to take care of my needs. If the quality of the Roman Shades I ordered are as good as the customer service, I will be recommending Neutral Curtains to everyone!

23 de janeiro de 2026
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Resposta da Neutralcurtains

Thank you so much for your heartfelt 5-star review. We are truly touched by your kind words.
Our team strives to provide exceptional support, and feedback like yours motivates us to keep doing our best.

Classificada 2 em 5 estrelas

Not pleased, wouldn’t order Roman shades here again

I’m not pleased with the 8 Roman shades I purchased. The quality of materials isn’t great- I like what I ordered from Lowe’s for our last house better. Ordering was somewhat confusing for Roman shades for French doors. I also paid for expedited shipping and some of my shades came in way later than expected. They did refund the expedited shipping fee but only after I complained. Two of my Roman shades are remote control with one remote and one side goes up/down way slower than the other side and both are a little crooked when up. Not a huge deal, but it’s bothersome nonetheless. I spent $1800 and their solution was a one time 20% store credit. That’s the most they’ll do to correct any issues, as they explained that nothing I complained about was their fault. Maybe curtains are better, but I would not order Roman shades from here again.

31 de dezembro de 2025
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Resposta da Neutralcurtains

Thank you for sharing your detailed feedback.
We have previously responded via email regarding the specific issues you mentioned. We remain committed to addressing your concerns and finding a satisfactory solution.

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