Neutralcurtains Opiniões 

330
•
TrustScore: 4.5 em 5

4,5

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Classificada 5 em 5 estrelas

Ordered sample packs first to make sure I would be happy with the fabric, ended up choosing bamboo shades, measured custom size for 3 basement windows. The no-drill blinds were super easy to install... Ver mais

Classificada 5 em 5 estrelas

I first ordered samples for the different fabric choices. They arrived quickly. After placing my order for Roman shades, they arrived on time, the shades match perfectly, and were exactly as expected.... Ver mais

Classificada 5 em 5 estrelas

I ordered a lot of samples which was really helpful to help me decide. I just wish they had been free. After a just a few weeks the bamboo blinds arrived and not only fit perfectly but look great, wel... Ver mais

Classificada 2 em 5 estrelas

I ended up with one shade being 1" shorter than the other end. I decided to deal with it rather than returning the shade. I misunderstood what guarantee fit meant. It was not explained well on the... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cortinas

Escrito pela empresa

Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

330 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(330)

156 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Bummer that one panel arrived damaged

Bummer that one panel arrived damaged, but customer service sorted it out fast. The replacement came without any headache, really appreciate that.

6 de janeiro de 2026
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Resposta da Neutralcurtains

Thank you for taking the time to share your experience.
We’re glad we could resolve the damaged panel issue promptly and that the replacement arrived smoothly.

Classificada 5 em 5 estrelas

Fast shipping and Great quality

Fast shipping and Great quality. I’m very pleased with this purchase and would purchase again

23 de dezembro de 2025
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Resposta da Neutralcurtains

Thank you for your kind words and for taking the time to share your experience.

Classificada 5 em 5 estrelas

The color was exactly what the swatch…

The color was exactly what the swatch showed, beautifully made, easy to hang and arrived quickly. After this great experience I just ordered bamboo blinds for the primary bedroom. Can’t wait to receive my next order.

5 de janeiro de 2026
Opinião espontânea
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Resposta da Neutralcurtains

Thank you for your kind words and for sharing your positive experience. We’re honored that you’ve placed another order with us for bamboo blinds.

Classificada 5 em 5 estrelas

Easiest shades to install

Easiest shades to install! We outfitted our entire lake house with Roman shades from Neutral! I recommend to everyone! Will try curtains for the bedroom next!!

12 de agosto de 2025
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Resposta da Neutralcurtains

Thank you so much for taking the time to share your experience and for recommending our Roman shades.

Classificada 5 em 5 estrelas

Love the look and quality

Love the look and quality of the blinds. Had a problem with the wing nuts and they shipped new ones out no charge within 6 days! Great customer service.

3 de janeiro de 2026
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Resposta da Neutralcurtains

Thank you for your kind words. We’re glad you love the look and quality of your blinds and that we could quickly resolve the issue with the wing nuts.

Classificada 5 em 5 estrelas

Extraordinary Customer Service

Purchased three bamboo shades for daughter's new beach townhouse. Two were the up/down shades. Installation was easy and they are beautiful!. Unfortunately the one for the master bedroom was defective. My husband installed and when I went over to look at it there were imperfections in the bamboo. I came home and emailed Neutralcurtains immediately. Within hours (also this was during the holidays) I received email from Neutral Curtains stating they were replacing this one free of charge! This particular shade was motorized so was a bit more expensive! They asked me to review my measurements which I did and emailed back. Again within hours I received email with confirmation my new shade is being made. This is all without having to return the defective shade. Their customer service is beyond exceptional!

23 de dezembro de 2025
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Resposta da Neutralcurtains

Thank you so much for your kind words and for taking the time to share your experience! We’re truly glad you're happy with your bamboo shades and that we could help make things right so quickly. It’s customers like you who inspire us to keep providing great service. We hope you and your daughter enjoy the beautiful new shades for years to come!

Warmly,
The Team at Neutral Curtains

Classificada 5 em 5 estrelas

Affordable Automation and Elegance

I am thrilled with our purchase! We bought 5 Roman shades with motorized controls. They arrived in 2 weeks from the date of purchase. The fabrics were perfect, exactly as depicted in the swatch books I previously purchased. Installation was easy. Setting up the remote and pairing the blinds was tricky and a little time consuming for a non-tech person like me but the instructions were clear and we went step by step. We absolutely love our blinds and will be purchasing for other rooms very soon.

30 de dezembro de 2025
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Resposta da Neutralcurtains

Thank you so much for taking the time to share your wonderful experience with our motorized Roman shades! It means a lot to us that you plan to order for other rooms soon. We look forward to helping you create the perfect atmosphere throughout your home!

Classificada 5 em 5 estrelas

I LOVE these shades

I LOVE these shades. They added to the appearance of my living room and dining room without taking away the height of the windows. You can’t beat the price for custom window treatments and they’re stunning. I got Lily Linen Roman shades in Ivory White for 5 windows and put them all on one 6-channel remote. I am adding a 6th window shade to that when I order more and then I will be ordering motorized shades for the rest of my house from Neutral Curtains. I also ordered the WiFi hub and it was super easy to set up and control. Overall, GREAT purchase.

7 de novembro de 2025
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Resposta da Neutralcurtains

Thank you so much for your glowing review and for sharing how much you love your Lily Linen Roman shades!

Classificada 5 em 5 estrelas

Material and quality as expected - legit business and exceptional value

The materials and quality were as described! It was extremely helpful to get fabric swatches to set expectations on color and feel. They were really pleasant to work with. The international shipping was easy to follow and quicker than I had expected. This company is legit and worth the purchase. Great value and selection. I would buy from them again (and we plan to).

15 de novembro de 2025
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Resposta da Neutralcurtains

Thank you for taking the time to leave such a thoughtful review! We are delighted to hear that the quality and materials met your expectations.

Classificada 5 em 5 estrelas

got the Lily linen curtains for my…

got the Lily linen curtains for my living room setup. fabric feels super soft and they hang perfect right out of the box. looks great.

30 de dezembro de 2025
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Resposta da Neutralcurtains

Thank you so much for your kind words! We truly appreciate you sharing your positive experience!

Classificada 5 em 5 estrelas

Cant recommend enough

Im seriously amazed how beautiful, and high quality the shades are. The shipping was so fast too. Highly highly recommend! Took a risk buying online but they definitely did not disappoint .

12 de dezembro de 2025
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Resposta da Neutralcurtains

Thank you so much for your enthusiastic review! We truly appreciate your recommendation!

Classificada 1 em 5 estrelas

Misrepresentation products drop shipping from China

I went their address but actually there is no store there, ordered a sample want to give it a try. But it ships from China, I am not going to order curtain from them, if you drop shipping from China you should mark it on your website

10 de dezembro de 2025
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Resposta da Neutralcurtains

After verifying our records, we are unable to locate any order placed under your account or with the information provided. The address listed on our website is our official company registration address. We’d like to clarify that although our manufacturing is based in China, our marketing, design, and operations teams are located in North America and Canada. If you have an order inquiry or would like to discuss this further, please feel free to contact our support team directly via email.

Classificada 1 em 5 estrelas

Dropshipping from China

Place order from them think they are local made and findout it actuallly ships from China.

29 de dezembro de 2025
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Resposta da Neutralcurtains

After verifying our records, we are unable to locate any order placed under your account or with the information provided. We’d like to clarify that although our manufacturing is based in China, our marketing, design, and operations teams are located in North America and Canada. If you have an order inquiry or would like to discuss this further, please feel free to contact our support team directly via email. We're here to help.

Classificada 5 em 5 estrelas

Really love my curtains

Really love my curtains! I was a little skeptical after purchasing and waiting and seeing some not great reviews, but I followed the order suggestions for measuring and they are perfect! I got the relaxed Roman shades and they are just what I wanted!!

27 de novembro de 2025
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Resposta da Neutralcurtains

Thank you so much for taking a chance on us and for sharing such wonderful feedback! We’re truly delighted to hear that you love your relaxed Roman shades and that they turned out just as you hoped.

Classificada 1 em 5 estrelas

Color is unacceptable

Although I’m happy with the construction of the shades, the color is WAY different from the swatch I ordered. The color Oatmeal is very much on the peachy side with the finished product. I realize there can be some slight color variation with Linen, but this is simply unacceptable. I wish I could post pics to show the drastic color variation. Think twice before you buy.

4 de dezembro de 2025
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Resposta da Neutralcurtains

We sincerely apologize for the color variation you experienced with the Oatmeal shade. We understand how disappointing this can be, especially when the finished product differs from the swatch.
We have already reached out to you via email to gather more details and request photos of the issue. Once received, we will gladly arrange for a remake and replacement at no cost to you.
We truly value your feedback and are committed to resolving this to your satisfaction. Please check your inbox for our message and let us know how we can assist further.

Classificada 5 em 5 estrelas

The product has a great look and is of…

The product has a great look and is of sturdy material. Product is pricey but seems well worth the expense. I would definitely buy from them again.

17 de outubro de 2025
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Resposta da Neutralcurtains

Thank you so much for your kind words and for taking the time to share your positive experience! Your support means a lot to us.

Classificada 5 em 5 estrelas

Fairly fast shipping considering it’s…

Fairly fast shipping considering it’s coming from overseas. Product as described and expected- I recommend getting samples. Very pleased with how they look. A little pricey but it was a splurge we felt was worth it based on where it is going. A little rough or unfinished on the edges but doesn’t show that much since we have inside mount. Overall very pleased.

23 de novembro de 2025
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Resposta da Neutralcurtains

Thank you so much for your thoughtful review! We’re glad the shades met your expectations and truly appreciate your honest feedback—it means a lot to us.

Classificada 5 em 5 estrelas

I ordered two blackout woven shades

I ordered two blackout woven shades. While they were more on the expensive side, they were made beautifully and arrived within two weeks. The fit is perfect and the look is priceless.

24 de novembro de 2025
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Resposta da Neutralcurtains

Thank you for sharing! We’re so happy to hear the fit and look were just right—your kind words truly made our day.

Classificada 5 em 5 estrelas

I had some trouble with my order.

I had some trouble with my order and the communication with the Team was amazing. And the resolution was exactly what I needed. They are so easy to work with.

29 de novembro de 2025
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Resposta da Neutralcurtains

Thank you for your patience and trust. We’re glad our team could resolve everything smoothly and make it right for you.

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