Ordered a personalised teddybear comforter to gift to my beautiful niece upon her arrival into the family ❤️ I cannot emphasise the quality of this comforter enough nor can I compliment the perfecti... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Customer service is 2nd to none. My order appeared to go a stray it was waiting 7 days to be scanned in by Royal Mail. I contacted CS and received a call and an email apologising for this delay. Karen... Ver mais
It’s absolutely gorgeous! I got the custom knitted sleep suit and hat with the mittens and booties in the sage green. I am so glad I found the first outfit to put my son in when he arrives. Will be or... Ver mais
Expérience catastrophique. Pyjama commandé et payé. La banque me confirme qu'ils ont bien reçu l'argent. Le site(chat en ligne)me dit d'une manière plutôt arrogante, que non, qu'ils ne peuvent rien... Ver mais
A empresa respondeu
4,5
Excelente
57 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service. Karen advised on options available to me, kept me updated, responded quickly and efficiently to any questions. Lovely products. Wouldn't hesitate to recommend
1 de abril de 2026
Opinião espontânea
I bought a baby kit for a friend
I bought a baby kit for a friend. It was beautiful when it would arrived. I love it and the quality is amazing. I had it shipped to California and I had no issues. Thank you so much
31 de dezembro de 2025
Opinião espontânea
Great gifts good value prompt delivery
Great gifts good value prompt delivery
5 de janeiro de 2026
Opinião espontânea
Lovely gift
Lovely gift, well made and well packaged. Delivered on time and well liked by the recipient
6 de março de 2026
Opinião espontânea
Beautiful gift box of unique high…
Beautiful gift box of unique high quality gifts. Delivered quickly. Would definitely recommend.
26 de fevereiro de 2026
Opinião espontânea
Neutrumbear
Love this company, Beautiful baby clothes, excellent quality & very nice packaging. Fast delivery. I would highly recommend, I will definitely buy from them again.
7 de março de 2026
Opinião espontânea
Great product, liked so much we ordered another one!!!
Great product, really good quality! I ordered this comforter for my new grand baby as a gift, as my granddaughter already had one. Liked them so much I have now also ordered a personalised one for my granddaughter as a spare. Lovely company to deal with.
6 de março de 2026
Opinião espontânea
Absolutely beautiful hat
Absolutely beautiful hat, delivery really fast and great service
25 de fevereiro de 2026
Opinião espontânea
Gorgeous items and fantastic customer…
Gorgeous items and fantastic customer service. Highly recommend.
1 de março de 2026
Opinião espontânea
Baby shower gift
I purchased a gorgeous gift set for a baby shower. It's excellent quality and beautifully packaged. Very impressed 💙
1 de março de 2026
Opinião espontânea
I have had the most lovely 3 piece set…
I have had the most lovely 3 piece set personalise for my little miracle baby I was told I would never be able to have children so I really wanted something that will be a keepsake
Due to loosing my grandma in October her favourite colour was sage green I could not have asked for a better quality it has arrived exactly how I thought the tension to detail is amazing the quality is amazing I would really recommend to anyone I know having a baby💚thank you so much again I cannot wait to see my little boy in this beautiful set
26 de fevereiro de 2026
Opinião espontânea
Lovely quality outfit
Lovely little outfit for my 1st Great Grandson. Good quality. Can't wait to see him in it. Would definitely buy from this company again.
24 de fevereiro de 2026
Opinião espontânea
Gorgeous outfits exactly like the…
Gorgeous outfits exactly like the images on the website and lovely material the personalised hats are adorable
20 de fevereiro de 2026
Opinião espontânea
Please be careful with this company
Please be careful with this company. They claim to deliver abroad, but don't take responsibility for any import fees/ don't provide refund if an item is returned to them. There's no warning on the website before ordering abroad, I would strongly recommend to buy from another, more professional company.
13 de fevereiro de 2026
Opinião espontânea
Resposta da Neutrumbear
We are sorry to hear that you are unhappy, and I would like to provide full clarity on the situation.
Your order was dispatched from our main office in the UK. Import fees are not typically charged on our shipments, but when they are applied, they are set by the destination country and are the responsibility of the recipient. These fees are not included in our product or shipping prices. Some companies include these costs within their pricing, meaning customers still pay them indirectly. We choose to keep our pricing transparent rather than building potential import charges into every order, as we do not want to potentially overcharge customers unnecessarily.
To make delivery easier for customers in America & Canada, we have also opened a US office. Orders sent from our US location to customers within the USA and Canada are delivered within 2–3 working days and do not incur import fees, as they are shipped domestically.
Regarding refunds, we do offer refunds on returned items that are not personalised. As your order was personalised, it falls outside our refund policy, as personalised items cannot be resold.
We did offer alternative solutions to support you, including resending the parcel to the original destination or sending it directly to you so you could forward it on.
Beautiful set!
I bought a little bear baby grow, blanket, socks and hat. I paid a little extra for the hat and was so glad I did. It was such a beautiful little set, that arrived beautifully presented. My sister-in-law loved it. I would definitely use this company again.
30 de janeiro de 2026
Opinião espontânea
Resposta da Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Great quality product
Great quality product. Just as described and fast delivery. Would recommend and will purchase again in the future.
7 de fevereiro de 2026
Opinião espontânea
Resposta da Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Insanely good quality would highly…
Insanely good quality would highly recommed would 100% buy from them again i have been using both mats everyday sevreal times a day and its still like it is brand new
7 de fevereiro de 2026
Opinião espontânea
Resposta da Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Resposta da Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
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