When the blinds arrived we were surprised how bright they were in the box. However once erected on our doorway they are perfect. They are very effective at keeping flys out of the house but have... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I received my blinds and realised I'd measured wrong. Felt sick but contacted company. They immediately offered to replace them. Gave me instructions to return, I am now looking forward to replacemen... Ver mais
A empresa respondeu
It's a very simple process that required no chat bots, no Ai. Just a well laid out website with excellent documentation for products. A few clicks later and i had ordered what i wanted. The bigges... Ver mais
I ordered a made to measure insect roller blind, waited six weeks and when it eventually arrived after numerous emails this was the outcome! - poor quality did not roll back up - advised we would hav... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Escrito pela empresa
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Informações de contacto
4,2
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to install
Delivered quickly, quality blinds and easy to install. Would recommend the tool for intu blinds, makes it so much easier to install.
Great experience.
Would definitely use again
5 de novembro de 2025
Opinião espontânea
Resposta da Newblinds.co.uk
Hi JM,
We are so glad to hear you are happy with the quality and quick delivery of your Intu blinds from us.
Thank you for your review 🙂
Resposta da Newblinds.co.uk
Hi Elaine,
Thank you for your kind feedback on the Somfy Situo 1 RTS Pure II Remote Control you purchased from us we really appreciate it 🙂
Overall good service
Very pleased with blind in general - splendid colour and exactly the right size. And my husband had no trouble fixing it to the wall.
However, as it is attached above the window aperture, the open top meant tufts of thread stuck up (now concealed by neat piece of batten), also slightly bugged by the wand not hanging totally vertical.
1 de outubro de 2025
Resposta da Newblinds.co.uk
Dear Mrs Murphy,
Thank you for taking the time out to send us a review and feedback we really appreciate this. Glad you are happy with the overall look of the Venetian blind you order but sorry you have experienced issues while fitting.
Would it be possible to email over some images highlighting the issues to customer.services@newblinds.co.uk so they can take a look for you.
Many thanks
Truth ..
Truth ... Shutters are really good, brackets to fit, difficult to judge, guidance on measurement not good. The largest 30mm not right, order of replacement was total rip off concerning price and postage. The smallest 22mm still not right ended up sticking a nail in to hold them. They look good on the outside.
4 de novembro de 2025
Resposta da Newblinds.co.uk
Hi Joanne,
Thank you for taking the time to share your feedback — I’m sorry to hear you’ve had some difficulty fitting your shutters.
I can see from our correspondence that you originally ordered 30mm brackets, which proved too large, and then reordered 22mm brackets, believing these to be correct. Unfortunately, it sounds like these have also not fitted properly. As there’s quite a big difference between those two sizes, it sounds like the bead depth may have been mismeasured initially.
We offer several bracket sizes (18mm, 20mm, 22mm, 24mm, 26mm, 28mm, and 30mm), so we’re confident we can find the perfect fit. Our team is always happy to advise, and our measuring video here may help:
👉 https://youtu.be/dimk6Q0IbN0
Rather than trying to secure the shutters with a nail, I'd recommend contacting our team for support. We’ll be happy to help resolve this and ensure your shutters are fitted securely and safely.
Regarding the cost of replacement brackets and postage, these prices cover the product, packaging, the labour to pick and pack, and the Royal Mail delivery service. However, if you have any unused brackets still in good condition, we’ll gladly accept them back for a refund.
We’ll contact you directly to help confirm the correct bracket size and get everything sorted.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk
Mixed experiences
Looks good. Ok to fit. Delivered to a different location and left outside. I live alone and had to leave them outside another house until a friend was able to help me transfer them. It was raining and took three journeys. Also over a week late being dispatched from the factory but Gemma was helpful.
21 de outubro de 2025
Resposta da Newblinds.co.uk
Dear David,
We are sorry that you had a delay with your order and that the delivery company delivered to the wrong location and that it was just left outside, we will pass on the feedback to the delivery company as this should not have happened.
Glad you are happy with the overall look of your Perfect fit Shutters, thank you for taking the time out to send us a review and feedback.
From ordering to delivery perfect,easy…
From ordering to delivery perfect,easy to assemble framework . Blind mesh screen looks amazing.
23 de outubro de 2025
Resposta da Newblinds.co.uk
Hi Stephen,
Glad to hear you're happy with your overall experience and the Roller Flyscreen product. Thanks for taking the time out to send us a review 🙂
The blinds are very well made and…
The blinds are very well made and perfect fit.
The only reason why 4* was that the delivery driver delivered to the wrong house and therefore it took a few days to trace our blinds!
17 de outubro de 2025
Resposta da Newblinds.co.uk
Hello Ian,
I’m so pleased to hear that your Roller fly screens fit perfectly—thank you for sharing that. I’m truly sorry about the courier’s error; I’ve reported this back as it does reflect poorly on Newblinds, and we take such feedback seriously. We really appreciate your patience and understanding.
Don't buy from here.
The perfect fit blinds don't close properly. I emailed the company they told me a fix that didn't work. They then said they would get on to the factory. That's the last I heard from them. I asked for a refund but absolutely no reply. Don't trust them. DO NOT TAKE THE RISK. Buy from somewhere else.
14 de setembro de 2025
Opinião espontânea
Resposta da Newblinds.co.uk
Hello Mike,
Apologies for the delay in replying. I am on holiday at the moment.
I have reviewed your correspondence with our customer services team.
Although this seems to have been concluded to your satisfaction now, I do agree that there was an unacceptable delay in the factory responding to the query.
And our team should have followed up on this without you needing to chase. Please accept my personal apologies for this.
I will follow up on this directly with you.
Best wishes
Tim Pendleton
Managing Director
Newblinds.co.uk Limited
Transformation
Great price good quality
Looks great transformed our conservatory feels warmer to.
28 de outubro de 2025
Resposta da Newblinds.co.uk
Dear Peter Brewer,
Thank you for taking the time out to send a review we really appreciate it. We are so glad to hear you are happy with the price & quality of your Perfect fit shutters .🙂
Quick delivery excellent servis
16 de outubro de 2025
Resposta da Newblinds.co.uk
Hello Pauline,
Thank you so much for taking the time out to send a review. Glad you are happy with the quick delivery and service on your order for the Perfect fit shutter brackets 🙂
Thanks again for shopping with Newblinds.
A great company
A great company
Just had a 'service' visit from Aiden. Absolutely 100% a great guy. Worked on our awning and managed to stop the squeeking . Quality service; not financial. You dont get that very often these days. THANK YOU.
Chris and Ann, Churcham
15 de outubro de 2025
Opinião espontânea
Resposta da Newblinds.co.uk
Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations.
Effective service and provided good…
Effective service and provided good communication throughout the process. Quality of blind was good.
13 de outubro de 2025
Resposta da Newblinds.co.uk
I am so pleased to hear you are happy with your roof window blinds and the service received. Thank you for taking the time to post a review.
Great product & responsive help line
Great product. Website a bit tricky to navigate. Followed measuring guide and blinds were a perfect fit. Customer Services were very responsive with a few installation queries. Good company to deal with and no hesitation in recommending them and their products.
9 de outubro de 2025
Resposta da Newblinds.co.uk
Hello Stephen - Thank you so much for your thoughtful review! We're delighted to hear Bluetooth blinds were a perfect fit and that our Customer Service team could support you. We really appreciate your feedback about the website too—it's something we're actively working to improve. Thanks again for your recommendation and for choosing us!
I love these blinds I have other…
I love these blinds I have other electric blinds but I will always use yours next time. It’s great how they automatically know when it’s sunset and sunrise making my life a bit easier
7 de outubro de 2025
Resposta da Newblinds.co.uk
Hi Janine - What a lovely review thank you, I am so pleased you love your new Bluetooth Roller blind
Battery Operated Blinds | Battery Roller Blinds | Newblinds.co.uk (https://newblinds.co.uk/battery-powered-roller-blinds/app)
1st order and the last.
1st order. Radio silence for a few weeks after order. Had to chase to ask if they were coming or not. Arrived and on one of them the stuck-on pelmet is bubbling in 4 places where it hasn't been stuck down properly and more importantly, they are completely the wrong colour. This is after ordering samples, checking the correct order on the website and finally confirming before payment. Currently trying to send them back for a refund but they're not quick to get back to you and you can never speak with anyone on the phone. YMMV but I would 100% never use these guys again. Compared to blinds purchased from "blindsbypost" these are wholly inferior and of a much lower quality.
6 de outubro de 2025
Opinião espontânea
Resposta da Newblinds.co.uk
Hi Kash,
Thank you for your feedback. I'm sorry to hear that you are unhappy with the product and service you have received.
I hope you don't mind if I clarify a few points you have raised.
Your blinds are made to measure and were advertised with a lead time of 12 to 15 working days.
They were dispatched on the 29th September, which was the 11th working day. They were delivered to you on the 30th September, the 12th working day. The blinds were delivered well within the advertised lead time
In terms of your comments about radio silence - In between your order being placed and despatched, you contacted us to chase delivery, despite it being earlier than the advertised lead time. We responded with an update on your despatch date.
You will have received an email notification on despatch. And usually tracking details would be sent by SMS or email by the carrier APC.
In relation to the issues that you have raised with the blinds, you first emailed us twice on Saturday. Unfortunately, we are closed over the weekend. And you emailed us at 7.07am this morning, Monday, before our office reopened.
Of course, if there are any issues with your blinds, we will rectify them for you. I believe one of my team is already in touch with you about this matter.
I am out of the office today, but will follow up directly with you on my return to the office in the morning to check that your query is being handled by my team.
Best wishes
Tim Pendleton
Managing Director
tim.pendleton@newblinds.co.uk
Battery Operated Roller Blind
Simple to Install but needed a little help with App Set-up - however support given from Customer Services when asked was prompt and clear
4 de outubro de 2025
Resposta da Newblinds.co.uk
Hello Mr Bond, I am so pleased you have your blind up and running, We are always happy to help. Thank you for taking the time out to review.
Really pleased with the service and…
Really pleased with the service and quality. So easy to install. Going to order more for living rooms
30 de setembro de 2025
Resposta da Newblinds.co.uk
We are delighted to hear you are pleased with your Perfect fit Shutters and you will be a returning customer to Newblinds.co.uk
Still waiting for a refund!
1 de outubro de 2025
Resposta da Newblinds.co.uk
Hi Paul,
Thanks for your review.
You contacted us earlier in the week raising a concern about your product.
We have replied to ask for further information about the issues that you are experiencing. You haven't supplied this information as yet.
If you'd like to supply this information to me directly at Tim.Pendleton@newblinds.co.uk, then I will address your concerns personally.
Best wishes,
Tim Pendleton
Managing Director.
Resposta da Newblinds.co.uk
Thank you for taking the time out to send a review we really appreciate it 🙂
Great product
Great product. Unfortunately it got lost / disappeared the first time.
30 de setembro de 2025
Resposta da Newblinds.co.uk
Thank you for taking the time to send a review. We apologies that the first item got lost in the post, unfortunately we are in the hands of the couriers. I can see a replacement was posted out to you as soon as we were aware of this.
Apologies again for any inconvenience caused.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.