When the blinds arrived we were surprised how bright they were in the box. However once erected on our doorway they are perfect. They are very effective at keeping flys out of the house but have... Ver mais
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Leia as opiniões dos outros
I received my blinds and realised I'd measured wrong. Felt sick but contacted company. They immediately offered to replace them. Gave me instructions to return, I am now looking forward to replacemen... Ver mais
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It's a very simple process that required no chat bots, no Ai. Just a well laid out website with excellent documentation for products. A few clicks later and i had ordered what i wanted. The bigges... Ver mais
I ordered a made to measure insect roller blind, waited six weeks and when it eventually arrived after numerous emails this was the outcome! - poor quality did not roll back up - advised we would hav... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Escrito pela empresa
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Informações de contacto
4,2
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have ordered and fitted two Somfy…
I have ordered and fitted two Somfy battery Venetian blinds and one mains Venetian blind. Delivered well packed and easy to install.
All work well with a remote and automation with the Somfy app.
Look fantastic.
16 de julho de 2026
Opinião espontânea
Resposta da Newblinds.co.uk
HI Peter,
Thank you for your fantastic review! We're delighted to hear that your Somfy Venetian blinds were easy to install, arrived well packaged, and are working perfectly with the remote and app.
We hope to serve you again soon! 🙂
helpful staff the Quality of the…
Very helpful staff the Quality of the products is amazing
13 de julho de 2026
Resposta da Newblinds.co.uk
HI Wali,
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you're loving the product and had a great experience with our team.
We hope to serve you again soon!
I ordered the pet window roller mesh…
I ordered the pet window roller mesh for our bedroom, and it fits perfectly! The design looks really smart and the mesh does not obstruct our view or block any airflow. It's better than I could have hoped for. Their customer service was also excellent. I'll be ordering some more for our other windows.
20 de julho de 2026
Opinião espontânea
Resposta da Newblinds.co.uk
HI Nicola,
Thank you for your fantastic review! We're happy to hear that your pet window roller mesh fits perfectly and that you're pleased with its design and airflow. It's also wonderful to know you had a great experience with our customer service. We look forward to helping you with your next order! 🙂
After 10 days of ordering and not…
After 10 days of ordering and not receiving any updates I had to email them and they have told me the lead time is 15 working days. That is 3 weeks ! Unbelievable. If I would have known I wouldn't of ordered. There is no number to call as the number at the bottom of the order confirmation email is invalid.
This is starting to feel really dodgy now
10 de julho de 2026
Opinião espontânea
Resposta da Newblinds.co.uk
Hi Alexandru,
Thank you for taking the time to leave your review.
I’m very sorry to hear that you’ve been frustrated by the lead time for your order.
Our standard lead time is shown on the product pages before an order is placed, so I’d like to check whether your order is progressing within that timeframe.
Please could you email me at tim.pendleton@newblinds.co.uk with your order number?
I’ll personally look into the status of your order, confirm whether it is within the advertised lead time, and explain any delays if there are any.
Regarding the telephone number, thank you for bringing this to our attention. That certainly doesn’t sound right, and I’ll investigate it immediately.
I hope we can resolve this for you as quickly as possible.
Kind regards,
Tim Pendleton
Managing Director
Newblinds.co.uk Limited
I have not received the sample
I have not received the sample, therefore I cannot comment 😕
1 de julho de 2026
Resposta da Newblinds.co.uk
Hi Deborah,
Thank you for taking the time to leave a review.
I’m very sorry to hear that your free fabric samples have not arrived.
I’ve checked our records and can see that the original samples were dispatched the morning after they were ordered. When you contacted us a few days later to let us know they hadn’t arrived, we asked you to let us know if they still hadn’t been received after allowing a little more time for delivery.
We didn’t hear anything further until your review, so we weren’t aware that the samples had still not arrived.
I’ve arranged for a replacement set of samples to be sent to you and hope they reach you shortly. If there are any further issues, please don’t hesitate to contact me directly at tim.pendleton@newblinds.co.uk.
Please accept my apologies for the inconvenience, and thank you for bringing this to our attention.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk Limited
Everything was good
Everything was fine. I gave 4 stars because there was no way we could talk to the company directly over the phone . Everything was through email and we had to wait for a response. The delivery was a week later as well.
Having said that, everything else was good - the blind is good quality and working, the communication albeit a bit delayed, was good .
30 de junho de 2026
Resposta da Newblinds.co.uk
Hi Julia,
Thank you for taking the time to leave your review and for your balanced feedback.
I’m pleased to hear that you’re happy with the quality of your blind and that, despite some delays, you found our communication helpful.
I’m sorry that you experienced a slower response than we would have liked and that your delivery took longer than expected. We’ve been experiencing exceptionally high demand, and we’re continually reviewing how we can improve response times and keep customers updated throughout their order.
We really appreciate your comments, as they help us identify where we can improve. Thank you again for choosing Newblinds.co.uk, and we hope to have the opportunity to serve you again in the future.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk Limited
Resposta da Newblinds.co.uk
HI,
We're happy to hear that you were pleased with the quick delivery. Thank you for choosing Newblinds!
just what I needed to let in as much…
just what I needed to let in as much air as possible during the recent very hot weather , while keeping my cat safe indoors and not on the outside window ledge of my upper floor
29 de junho de 2026
Resposta da Newblinds.co.uk
HI Ms Patmore,
Thank you for your wonderful review! We're happy to hear that our blinds helped keep your home cool while keeping your cat safe indoors. We truly appreciate your support and hope you continue to enjoy your blinds.
Resposta da Newblinds.co.uk
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you're loving the product.
Thank you for choosing us, and we look forward to continuing to meet our expectations.
I highly recommend these blinds
I highly recommend these blinds! They work perfectly, and even with the windows wide open, no insects get inside. I have one blind in my bedroom and another one in my bathroom, and I’m very happy with both.
When I ordered the second blind, I didn’t measure it correctly and thought I would need to return it to have it resized. The whole process was quick and completely hassle-free, with excellent customer service and fast support.
I highly recommend this company and their products!
7 de julho de 2026
Resposta da Newblinds.co.uk
HI Anna,
Thank you for your review! We're delighted to hear that you're so happy with your blinds and that they keep the insects out effectively. We're also pleased we could make the resizing process quick and hassle-free. Your recommendation means a lot to us, and we truly appreciate your support! 🙂
Resposta da Newblinds.co.uk
HI Antony,
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you're loving the product ad had a great experience with our team.
We hope to serve you again soon!
Perfect service and a great product.
6 de julho de 2026
Resposta da Newblinds.co.uk
Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations.
Certainly do the job
Certainly do the job! Neat clean lines unobtrusive easy to use
Central bracket makes the blind bigger than measured luckily width meant didn’t have to use it
Given current windy conditions if you fully open the windows the blind blows out the side of the frames which then defeats the object
Would buy again but it will need to save up for them as they are not cheap
26 de junho de 2026
Resposta da Newblinds.co.uk
HI Terry,
Thank you for your review. We're glad to hear that our blinds "do the job" and that you appreciate their sleek design.
We take your feedback regarding the central bracket measurements and performance in windy conditions seriously, as it helps us improve. We design our products to be a long-lasting investment, and we are so glad you would choose to buy from us again. We hope to serve you again in the future.
🙂
not the easiest to assemble
ordering and delivery was good, the door screen we purchased was not the easiest to assemble, someone with very little hand skills would find it difficult, the weights are partly retained with double sided tape which has already given up !!
30 de junho de 2026
Resposta da Newblinds.co.uk
HI,
Thank you for your feedback. We're pleased to hear you were happy with the ordering and delivery process. We're sorry to learn that you found the door screen difficult to assemble and experienced an issue with the adhesive holding the weights in place.
We appreciate your comments and will share them with our product team as we continue to improve our products. If there's anything we can do to help, please don't hesitate to get in touch.
Resposta da Newblinds.co.uk
Dear Paul Moffatt,
Thank you for taking the time to leave a review. We're so pleased to hear you're happy with the speedy delivery of your Somfy Connectivity Kit – Mini Smart Home Hub.
It was what we needed and delivered…
It was what we needed and delivered quickly. Now doing the job.
2 de julho de 2026
Resposta da Newblinds.co.uk
Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations.
Great service
Our original order was lost at the factory, so delivery was delayed.
However, customer service once contacted were great and ensured a replacement was sent asap, and kept us informed.
Blind is great. Well made and easy to install. Would certainly recommend.
2 de julho de 2026
Resposta da Newblinds.co.uk
Thank you for your feedback. We apologize for the delay with your original order and appreciate your patience. We're pleased our team could resolve the issue quickly and that you're happy with the quality of your blind.
Thank you for your recommendation. :)
Excellent service and quality!
Excellent service and quality!
I recently ordered an aluminum fly screen from Newblinds and am highly impressed. The order arrived within just a week, and the quality of the screen is excellent. The customer service was also very good throughout the process. Highly recommended-5 stars!
2 de julho de 2026
Resposta da Newblinds.co.uk
Hi Judy,
Thank you so much for your kind review 🙂
We’re delighted to hear that you’re happy with your chain link flyscreen and the service you received. We truly appreciate you taking the time to share your experience with us.
As a small business, every review means so much and really helps us continue to grow. Thank you again for your support!
Not cheap but easy to fit and works…
Not cheap but easy to fit and works perfectly. So impressed that I am going to buy another fly screen
2 de julho de 2026
Resposta da Newblinds.co.uk
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again.
Screens are not good quanlity for the price
Screens are really hard to close and open. The handles move making it more difficult. Everytime I open and close the screens I physically have to push the edges back into the runners. I have other blinds from other companies and they are a much better spec and were cheaper.
30 de junho de 2026
Resposta da Newblinds.co.uk
Hello Lisa,
Thank you for providing feedback. I'm sorry to hear you are having issues.
I've checked our customer services inbox using your email and order number to search and I cannot see that you've contacted us about the issue you are experiencing. We would really like to help you resolve it.
This isn't feedback that we've had before about this product. So I wonder whether there is an issue with sizing or installation that we can help you with.
I will email you directly, but please feel free to send images or videos of what you are experiencing to me on tim.pendleton@newblinds.co.uk. I'm sure we can help you resolve the issue.
Best wishes
Tim Pendleton
Managing Director
Newblinds.co.uk Limited
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