Not only do I love my purchases off you, but your service is the best I’ve ever come across! Personal to me, rather than a prewritten email! and, keeping me informed on my request to know when s... Ver mais
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Leia as opiniões dos outros
I ordered blinds from New Edge Blinds via Amazon but the courier damaged the box and lost the brackets. The customer service I received from New Edge Blinds was exemplary - someone to actually speak t... Ver mais
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Absolutely shocking seller. The blind they send me had been cut appallingly, it would not fit the brackets. I requested a return in November 2025 and 7 months later they respond with return not accept... Ver mais
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Excellent customer service and gorgeous blinds. I would highly recommend this business. The blinds are affordable and look stunning. I aim to kit my whole house out. I’ve bought 3 and I want 3 more!!... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de persianas
- Loja de cortinas
- Fornecedor e fabricante de cortinas
- Loja self-service
- Acessórios para móveis
- Loja de cortinas e persianas
Escrito pela empresa
Blind Shop
Informações de contacto
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Reino Unido
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,9
Bom
787 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
1 Star is too generous - Avoid
1 Star is too generous. Blinds ordered from New Edge Blinds through The Range Marketplace. Customer service is diabolical. They send out cancelled orders. 6+ weeks later I am still trying to return the item and get my refund. They sent out blinds via DX but want it returning via Evri, despite it being too big, so it's been refused by Evri drop off and courier. No-one in customer service keeps in touch, they have my money so clearly don’t care or will take responsibility to get the blinds returned. The self adhesive bracket system doesn't stick so the blinds don't even stay up. Avoid at all costs unless you like throwing money away!
10 de junho de 2025
Opinião espontânea
Resposta da Newedgeblinds
Dear Customer,
Thank you for your feedback, and we're very sorry to hear about your experience.
We’re disappointed to read your comments and would like to investigate this further, but unfortunately, we’re unable to identify your order based on the information provided.
Please could you email us at sales@newedgeblinds.com with your order number (or any other identifying details, such as your name or delivery postcode), and we will do everything we can to resolve this swiftly. If a return is still required and Evri is not suitable due to parcel size, we’ll be happy to arrange an alternative solution.
We genuinely care about each customer’s experience and take all feedback seriously — rest assured, we are here to help and make this right.
Kind regards,
Fast dispatch and no issues... perfect!
We ordered 4 wooden venetian blinds which arrived quickly and without any issues. Would definitely recommend and buy from here again.
25 de junho de 2025
Resposta da Newedgeblinds
Hi Kevin,
Thank you for your great review.
We’re really pleased to hear the blinds arrived quickly and without any issues, and that you’d recommend us and shop with us again. Your feedback is much appreciated.
Thank you for choosing New Edge Blinds.
Kind regards,
Wrong items poor refunds
Ordered a set of curtains 21/4 received wrong colour style and size. Ordered another set 9/5 received correct colour but still wrong style and size. Finally managed to get in contact with them and receive a return postage label that didn't work so posted at own expense 1 parcel containing both items on 14/5. Received refund for one but not the other.
21 de abril de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi Catherine,
Thank you for taking the time to leave your feedback.
We’re very sorry for the issues you experienced with receiving incorrect items and for the frustration caused during the return and refund process. That is certainly not the experience we want for our customers, and we understand how disappointing this must have been.
Refunds are issued once returned items are received and processed, so we’re concerned to hear that only one refund was completed. We would very much like to review this and ensure anything outstanding is resolved correctly.
Please contact our customer service team directly with your order details so we can look into this fully and put it right.
Kind regards,
Resposta da Newedgeblinds
Hi Joanna,
Thank you for your review.
We’re pleased to hear you found us helpful and that your delivery arrived on time. Thank you for choosing New Edge Blinds.
Kind regards,
Excellent service
Excellent service. Cheapest price for bay window net rod. Ordered in the afternoon and was delivered the next morning. Top company
26 de junho de 2025
Resposta da Newedgeblinds
Hi Stephen,
Thank you for your fantastic review.
We’re really pleased to hear you found the bay window net rod great value and that the delivery was so quick. Your kind words mean a lot to the team.
Thank you for choosing New Edge Blinds.
Kind regards,
Black wood blinds
Easy to make order and absolutely amazing blinds arrived . Very high quality. Highly recommended
11 de junho de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi Jade,
Thank you for your lovely review.
We’re really pleased to hear you found the ordering easy and that you were happy with the quality of the black wood blinds. Thank you for the recommendation, it’s much appreciated.
Kind regards,
Not packaged very well
Not packaged very well. The end of one of the boxes was undone where the pole had pushed through
13 de junho de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi Lynne,
Thank you for your feedback.
We’re sorry to hear the packaging wasn’t in the condition it should have been on arrival. This certainly isn’t what we aim for, and feedback like this is helpful as we continually review and improve our packaging methods.
If there was any damage to the item itself, please don’t hesitate to contact our customer service team so we can look into this for you.
Kind regards,
Great product variety at a very reasonable price
The website is easy to navigate. Prices are great compared to other brands. My order, which included free delivery, was shipped quickly and arrived in 3 days. I also had a few questions about my purchase, which were promptly answered. A great experience overall and would definitely recommend.
9 de junho de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi,
Thank you for your detailed and positive review.
We’re really pleased to hear you found the website easy to use, the pricing competitive, and the delivery quick. It’s also great to know our team was able to answer your questions promptly.
Thank you very much for the recommendation, we truly appreciate it.
Kind regards,
Disappointed.
When my simple cafe curtain rod arrived it had no fixtures within the packaging. I quickly checked that it wasn’t my mistake but it clearly stated they were included. I contacted newedge expecting a quick replacement of the missing parts. However, I felt like I wasn’t believed! I was asked for photos ( happy to oblige) then more emails back and forth asking me questions. This was a very cheap simple pole. If I was a criminal I would have ordered something expensive!! I haven’t heard from them now. My daughter has attached it using mug hooks. The only positive was quick replies to emails.
2 de junho de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi Helen,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear how this experience made you feel, that was certainly not our intention. When parts are reported missing, we do sometimes request photos so we can log the issue correctly with our packing and dispatch teams, but we appreciate this can feel frustrating, especially for a small, simple item.
We’re glad our team responded promptly, but we’re sorry the situation wasn’t resolved to your satisfaction and that you felt communication dropped off. This isn’t the level of service we aim to provide, and your comments have been fed back internally.
If you’d like us to review this again and see what we can do to put things right, please don’t hesitate to get back in touch with our customer service team.
Kind regards,
Great Roman blind supplies
Good communication re delivery & happy with the quality of my purchase.
26 de maio de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi Jillian,
Thank you for your review.
We’re pleased to hear you were happy with the communication around delivery and the quality of your Roman blind supplies. Thank you for choosing New Edge Blinds.
Kind regards,
Very good company
Very good company, had a missing part, messaged them and they delivered in a couple of days.
26 de maio de 2025
Resposta da Newedgeblinds
Hi,
Thank you for your review.
We’re pleased to hear the missing part was resolved quickly and that you were happy with the service. Thank you for choosing New Edge Blinds.
Kind regards,
Resposta da Newedgeblinds
Hi Phil,
Thank you for your review.
We’re pleased to hear the trimmer tool arrived promptly and worked well for you. Thank you for choosing New Edge Blinds.
Kind regards,
Resposta da Newedgeblinds
Hi,
Thank you for your review.
We’re really pleased to hear you were happy with the service and the fast shipping. Thank you for choosing New Edge Blinds.
Kind regards,
First on is up and in use
First on is up and in use. Easy to fit and use. Second one will be fitted tonight, will be looking at potentially purchasing another 2 after some work is completed on the house.
26 de maio de 2025
Resposta da Newedgeblinds
Hi Gair,
Thank you for your review.
We’re pleased to hear the first blind was easy to fit and is already in use, and we hope the second goes just as smoothly. We’d be delighted to help when you’re ready to order the next ones.
Thank you for choosing New Edge Blinds.
Kind regards,
Resposta da Newedgeblinds
Hi Paul,
Thank you for your review.
We’re pleased to hear you were happy with the quality, price, and quick delivery. Thank you for choosing New Edge Blinds.
Kind regards,
Eventually...it all came together..good…
Eventually...it all came together..good product and price and company..the hic-up was the delivery..missing bar cade but all solved eventually
17 de maio de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi Stephen,
Thank you for your review.
We’re pleased to hear you were happy with the product, pricing, and overall experience once everything was resolved. While we’re sorry for the delivery hiccup initially, it’s good to know this was sorted in the end.
Thank you for choosing New Edge Blinds.
Kind regards,
My experience of purchasing from this company was a very positive one
I found New Edge Blinds to be a very good company to buy my Roman blind track from. The mail order process was easy and I was pleased with the track when it arrived. I had cause to contact their Customer Services team several times as I had some queries about the size of track I needed and another matter about installation. They were first class and answered my emails very promptly and clearly with the information I requested. I would definitely purchase from this company again.
16 de maio de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi Caroline,
Thank you so much for taking the time to leave such a detailed review.
We’re really pleased to hear you found the ordering process easy and that you were happy with the Roman blind track. It’s especially great to know our customer service team was able to help clearly and promptly with your queries.
Thank you for choosing New Edge Blinds, we truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Curtain track
I ordered a170cm curtain track but received a 178cm instead so I'll have to cut it down but otherwise a good strong rail.
29 de maio de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi Heather,
Thank you for your feedback.
We’re pleased to hear you were happy with the strength and quality of the curtain track. Fixed-length tracks can sometimes arrive slightly over length to allow for trimming to fit, but we appreciate you taking the time to share your experience.
Thank you for choosing New Edge Blinds.
Kind regards,
Poor item but refund issues
Placed an order through Tesco Marketplace place for curtain poles. the poles have arrived with the holes all drilled in the wrong places, flimsy and frankly too poor quality to install. We managed to contact New Edge Blinds via a direct email address as initially we got no response from their online contact form and later the company confirmed they hadn’t received anything from that. But once we were actually in touch, they dealt with our issue swiftly and refunded.
6 de maio de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi,
Thank you for taking the time to update your review.
We’re sorry to hear the curtain poles were not suitable and appreciate you explaining the difficulties you experienced initially when trying to get in touch. Once contact was established, we’re pleased we were able to resolve the matter promptly and issue a refund.
Your feedback has been noted and helps us review both product quality and communication channels so we can continue to improve.
Kind regards,
Newedgeblinds
You pay for what you get. Service excellent, Postage quick, blind thin and creased. That's the only gripe I have and for the price I cannot complain really.
15 de maio de 2025
Resposta da Newedgeblinds
Hi Shirley,
Thank you for your feedback.
We’re pleased to hear you were happy with the service and the quick delivery. We appreciate your comments regarding the blind, and feedback like this is helpful as we continue to review product specifications and packaging.
Thank you for choosing New Edge Blinds.
Kind regards,
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