Not only do I love my purchases off you, but your service is the best I’ve ever come across! Personal to me, rather than a prewritten email! and, keeping me informed on my request to know when s... Ver mais
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Leia as opiniões dos outros
I ordered blinds from New Edge Blinds via Amazon but the courier damaged the box and lost the brackets. The customer service I received from New Edge Blinds was exemplary - someone to actually speak t... Ver mais
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Absolutely shocking seller. The blind they send me had been cut appallingly, it would not fit the brackets. I requested a return in November 2025 and 7 months later they respond with return not accept... Ver mais
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Excellent customer service and gorgeous blinds. I would highly recommend this business. The blinds are affordable and look stunning. I aim to kit my whole house out. I’ve bought 3 and I want 3 more!!... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de persianas
- Loja de cortinas
- Fornecedor e fabricante de cortinas
- Loja self-service
- Acessórios para móveis
- Loja de cortinas e persianas
Escrito pela empresa
Blind Shop
Informações de contacto
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Reino Unido
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,9
Bom
787 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Superb quality and customer service
Received my day to night blind within days of ordering and it is stunning. Thee packaging was excellent.
Fantastic quality, it's the second blind and won't be the last.
Customer service is fab kept me updated on my order.
Easy to fit and sits perfectly
22 de agosto de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi Nicola,
Thank you so much for your lovely review.
We’re delighted to hear you were happy with the fast delivery, excellent packaging, and the quality of your day & night blind. It’s especially great to know this is your second order and that everything fitted perfectly.
Thank you for your continued support, we look forward to helping you again in the future.
Kind regards,
Order not received gave false tracking…
Order not received gave false tracking info multiple times. Customer service are a joke.
25 de agosto de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hello,
We can see there was a delay with your order. While the tracking information provided was correct, no updates were initially showing on the courier’s system. The order has since been delivered, but if you experience any further issues, please don’t hesitate to let us know.
Best Regards
Absolutely brilliant company
Just such a fab experience from start to finish - great stock choice, easy to navigate website, ordering was straight forward and very quick delivery. The blind was good quality and arrived in perfect condition. Will definitely use NewEdgeBlinds again, thanks so much.
5 de agosto de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi Nicola,
Thank you so much for your lovely review.
We’re delighted to hear you were happy with the fast delivery, excellent packaging, and the quality of your day & night blind. It’s especially great to know this is your second order and that everything fitted perfectly.
Thank you for your continued support, we look forward to helping you again in the future.
Kind regards,
These rails are fantastic
These rails are fantastic. We have a 7.15m opening and wanted something to sit on the top within the door reveal so the curtains would sit closer to the glass. In order to get 7.15m we ordered 2x3m and 1x 1.5m. we bought this twice as we have got a voile curtain and then a blockout curtain. We fitted the two rails parallel to each other in the top of the door reveal. They were so easy to fit together. They glide just perfectly over the joins. You get a handy joining piece for each join and plenty of gliders. The hard part for us (my husband) was drilling the holes (our door reveal is a steel goalpost). I did buy extra gliders but didn't need them in the end. These are really great.
9 de agosto de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi,
Thank you so much for such a detailed and thoughtful review.
We’re delighted to hear the rails worked so well for your 7.15m opening and that the joins glided smoothly once installed. It’s great to know the joining pieces and gliders made the setup straightforward, and that the final result met your expectations for both voile and blackout curtains.
Thank you again for choosing New Edge Blinds and for sharing your experience, feedback like this is incredibly helpful for other customers.
Kind regards,
Great value item
Great value item, great quality item. Very quick delivery.
Will definitely put hase from here again.
15 de agosto de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi Chris,
Thank you for your review.
We’re really pleased to hear you were happy with the quality, value, and quick delivery. It’s great to know you’d order from us again.
Thank you for choosing New Edge Blinds, we look forward to helping you in the future.
Kind regards,
Resposta da Newedgeblinds
Hi Oliver,
Thank you for your review.
We’re pleased to hear you were happy with the next-day delivery and the price. Thank you for choosing New Edge Blinds, we’d be happy to help you again.
Kind regards,
Good communication
Good communication, order was processed straight away, order arrived within time frame.
Attached one track today, straight forward, no complications.
18 de agosto de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi Daxa,
Thank you for your review.
We’re pleased to hear you were happy with the communication, the processing time, and the delivery. It’s great to know the track was straightforward to fit with no complications.
Thank you for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
Ordered two poles and both poles…
Ordered two poles and both poles arrived the complete wrong size and one was bent
28 de julho de 2025
Resposta da Newedgeblinds
Hello,
We’re very sorry to hear that the poles you received were the wrong size and that one arrived damaged. This is not the standard we aim to deliver. Please contact our customer service team with your order details so we can arrange a replacement or assist you with a return and refund. We’ll also raise this with our packing team to prevent it happening again.
Best Regards
Ordered a sample of ceiling curtain…
Ordered a sample of ceiling curtain runner. Arrived on time and was exactly what we wanted. Haven’t ordered as yet because we’re having some work done.👍
28 de julho de 2025
Resposta da Newedgeblinds
Hi,
Thank you for your review.
We’re pleased to hear the ceiling curtain runner sample arrived on time and was exactly what you were looking for. No rush at all, we’ll be here whenever you’re ready to place your order.
Thank you for considering New Edge Blinds.
Kind regards,
Excellent Company and great customer…
Excellent Company and great customer support. I highly recommend them and will use them again.
10 de agosto de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi,
Thank you for your kind review.
We’re really pleased to hear you were happy with the service and customer support. Your recommendation means a lot to us, and we look forward to helping you again in the future.
Kind regards,
Very fast delivery and quality is best…
Very fast delivery and quality is best thank you
10 de agosto de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hello,
Thank you so much for your kind words!
We’re delighted to hear you’re happy with the fast delivery and the quality of your order. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Great product delivered promptly- but…
Great product delivered promptly- but missing some clips. Still recommend. Used it to replace the rubbish one from Dunelm and it’s luxurious compared to the one replaced.
26 de julho de 2025
Resposta da Newedgeblinds
Hello,
Thank you for your kind words and for taking the time to share your feedback. We’re delighted to hear you’re happy with the product and that it’s an upgrade from your previous one!
We’re sorry to hear some clips were missing from your order. If you’d like, we can arrange to send these out to you promptly so you have everything you need. Just let us know and we’ll get it sorted right away.
We truly appreciate your recommendation and look forward to serving you again.
Kind regards,
Speedy delivery good quality blinds and…
Speedy delivery good quality blinds and finally found ones that fit on inside of my window 😊
27 de julho de 2025
Resposta da Newedgeblinds
Hello,
Thank you so much for your lovely feedback! We’re so glad to hear your blinds arrived quickly, fit perfectly inside your window, and that you’re happy with the quality.
Enjoy your new blinds, and we hope to serve you again in the future!
Kind regards,
Haven’t received my order yet
27 de julho de 2025
Resposta da Newedgeblinds
Hi,
We’re sorry to hear your order hasn’t arrived yet. This isn’t the experience we want for our customers, and we’re already following up with the courier to get it to you as quickly as possible. Our team will be in touch with you directly with an update shortly.
Kind regards,
Reasonable Quality at sensible price
Reasonable Quality at sensible price. Arrived safe and sound Easy to fit .Colour on photos chocolate brown. Despite some people advising otherwise fitted easily and successfully into plastic window structure (not actual window frames holding the glass)
22 de julho de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi,
Thank you for taking the time to leave your feedback.
We’re pleased to hear that you found the blind to be of reasonable quality at a sensible price, and that it arrived safely and was easy to install. We’re also glad to hear it worked well with your plastic window structure, as we know this can sometimes be a point of concern for customers.
Your comments help give other buyers confidence and help us continue to improve. If you need anything further or have any questions in the future, please don’t hesitate to get in touch.
Kind regards,
I received an email from Sales @…
I received an email from Sales @ newedgeblinds (dot) com saying “Thankyou for your purchase” however I have not ordered anything with them!!!
27 de julho de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hello,
We’ve tried to investigate this matter but, without further details from the reviewer, we’ve been unable to identify the issue. We’re sorry for any inconvenience caused and are happy to help if the reviewer contacts us.
Best Regards
Easy to order
Easy to order. Reasonable price too. Delivered as promised.
17 de julho de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hello,
Thank you for your feedback!
We’re glad to hear you found the ordering process easy, the price reasonable, and delivery as promised. We appreciate your support and hope to serve you again soon!
Kind regards,
Lovely easy to fit
16 de julho de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hello,
Thank you for your review!
We’re so pleased to hear you found your order lovely and easy to fit. Your feedback means a lot to us, and we hope you enjoy your purchase!
Kind regards,
Extremely poor
Extremely poor, frustrating and contradictory customer service.
Exchanged curtain poles for longer length but were unwilling to arrange return of original poles. Contacted call centre who twice advised they could provide a returns label. However customer service by email exchange refused and contradicted the advice I had received on the phone. Requested a call to discuss several times and never received it. Extremely frustrating and disappointing experience and currently still out of pocket for the poles I am trying to return despite having already paid and received for the replacements
AVOID!!!!
18 de julho de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hello,
We understand how frustrating it can be when information appears inconsistent, and we regret any inconvenience this has caused. We’ve reviewed your feedback and will investigate internally to ensure our processes are clearer and more consistent in the future. Please contact us directly so we can work with you to resolve the matter and arrange the best possible outcome for your return.
Best Regards
excellent very good and easy and…
excellent very good and easy and excellent and my friend help and i have 2 strokes
6 de julho de 2025
Opinião espontânea
Resposta da Newedgeblinds
Hi David,
Thank you for taking the time to leave a review.
We’re really pleased to hear you found everything good and easy to use, and it’s great that your friend was able to help with the fitting. We truly appreciate you choosing New Edge Blinds and sharing your experience.
Wishing you all the very best,
The New Edge Blinds Team
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