We had an excellent experience on our visit to Krakow. Our tour manager Duncan met us at the airport & made sure we had all the information needed for our stay. He made sure that everything ran smooth... Ver mais
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Leia as opiniões dos outros
We a family of 6 have just returned from a guided tour of the Taj Mahal and Tiger Safari. We all agreed that it was an absolutely fantastic experience. Our guide Shaju Mohandas was extremely courteou... Ver mais
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The tour was extremely well organised, the hotels and food were excellent.As described the tour was none stop and exceeded our expectations.We thought our tour guide Ajeet (AJ) was outstanding .He w... Ver mais
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I had need to speak to Pasha in customer services to resolve inability to check in Ryanair flight for 1 April. She was very patient, calm and efficient. We discovered that standard check in is reserv... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!
Escrito pela empresa
- Our Story
- Newmarket Holidays was founded in 1983. Since then we've grown to become one of the UK's largest independently owned escorted tour specialists.
- Our Tours
- Carefully chosen accommodation and travel arrangements, guided excursions and unforgettable experiences in the company of a friendly tour manager...There's more to our tours than just the places you'll visit.
- An Award-Winning Reputation
- At Newmarket Holidays, while our focus has never been on winning awards, we are especially proud of the 36 British Travel Awards we've won since 2011, because the nominations and votes came from the British public, not just from within the travel trade.
Informações de contacto
Cantium House, Railway Approach, SM6 0BP, Wallington, Reino Unido
- 03303411927
- trustpilot@newmarketholidays.co.uk
- newmarketholidays.co.uk
4,8
Excelente
20 mil opiniões
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Bree was very friendly and helpful
Bree was very friendly and helpful
23 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Hi Stephen,
Thank you for your lovely feedback!
We’re so pleased to hear that Bree was friendly and helpful during your experience. We’ll be sure to pass on your kind comments—she’ll really appreciate it.
Thank you again for taking the time to share your review.
Kind regards,
Chris
Booking a holiday
I contacted Newmarket Holidays and discussed the holiday my wife and I are interested in with Neil. He was not only knowledgeable about the holiday he also made the whole experience a real pleasure. We booked the holiday with Neil.
21 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Hi Alan,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Neil was able to provide such knowledgeable and helpful guidance, and that he made the booking experience enjoyable for you both. It’s great to know he helped you feel confident in choosing and booking your holiday.
We’ll be sure to pass on your kind words to Neil—he’ll really appreciate it.
Wishing you and your wife a fantastic holiday, and thank you again for sharing your experience!
Kind regards,
Chris
trouble downloading boarding passes
I was having trouble downloading the airline boarding passes for our upcoming trip and Emilia was incredibly helpful.
22 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Hi Stephen,
Thank you for your kind feedback!
We’re really pleased to hear that Emilia was able to help you with downloading your boarding passes and made the process easier for you.
We’ll be sure to pass on your comments—she’ll be delighted to hear them.
Wishing you a wonderful trip, and thank you again for taking the time to share your experience!
Kind regards,
Chris
I phoned to get my holiday transferred…
I phoned to get my holiday transferred to elsewhere and was greeted by Musa, who I found 100% helpful and polite throughout the phone calls made/received. Thank you Musa.
23 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Dear Jane,
Thank you so much for your kind feedback!
We’re delighted to hear that Musa was able to assist you with your holiday transfer and that you found him helpful and polite throughout. We’ll be sure to pass on your thanks—he’ll really appreciate it.
Thank you again for taking the time to share your experience, and we hope you have a wonderful holiday!
Kind regards,
Chris
Resposta da Newmarket Holidays
Dear Mr Law,
Thank you for your lovely feedback!
We’re really pleased to hear that you found our communication clear and our service prompt. It’s great to know we were able to assist you efficiently.
We appreciate you taking the time to share your experience and hope to help you again in the future.
Kind regards,
Chris
Extremely helpful
Extremely helpful, no issues at all and had a follow up phone call from Kate confirming some timing for me. Top Marks.
21 de março de 2026
Resposta da Newmarket Holidays
Hi John,
Thank you so much for your kind review!
We’re delighted to hear everything went smoothly and that you found the service extremely helpful. It’s especially great to know that Kate’s follow-up call made a positive difference—we’ll be sure to pass on your “top marks” to her.
We really appreciate you taking the time to share your experience and hope to assist you again in the future.
Kind regards,
Chris
We a family of 6 have just returned…
We a family of 6 have just returned from a guided tour of the Taj Mahal and Tiger Safari. We all agreed that it was an absolutely fantastic experience. Our guide Shaju Mohandas was extremely courteous and knowledgeable and feel he deserves acknowledgment along with his team. There was an issue with two travellers who seemed intent on wrecking things for everyone which added to what the team had to deal with. With that aside, well done Newmarket
12 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Dear Peter,
Thank you so much for taking the time to share your feedback—we’re absolutely delighted to hear that you and your family had such a fantastic experience on your Taj Mahal and Tiger Safari tour.
It’s wonderful to know that Shaju Mohandas and his team made such a positive impression. We’ll be sure to pass on your kind words and recognition to them—they’ll be thrilled to hear this.
We’re sorry to hear there were some challenges with other travellers, but we really appreciate your understanding and are pleased this didn’t take away from what sounds like a truly memorable trip.
Thank you again for your lovely comments and for travelling with us—we hope to welcome you on another adventure in the future!
Kind regards,
Chris
linda was very helpful and friendly
23 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Dear Wendy,
We appreciate you letting us know about your positive experience; we are so grateful for your feedback regarding Linda.
Best Regards,
Patience
Mtee was extremely polite specific and…
Mtee was extremely polite specific and helpful .
Just what you need when you have a query or need information.
Thank you
23 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Dear Linda,
We appreciate your positive feedback! We're so glad that Mtee was polite, and helpful when you needed information. Thank you!
Warm Regards,
Patience
Bree was fantastic
23 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Dear Ian,
We are happy to hear that Bree was helpful, we hope you are looking forward to your holiday!
Best Regards,
Linda
Excellent service in booking & next day…
Excellent service in booking & next day hard copy. Could not ask for more . Thank you
1 de março de 2026
Resposta da Newmarket Holidays
Dear Eileen,
We're happy to hear that you received excellent service and confirmation the following day. Thank you for your positive feedback; we appreciate it.
Best Regards,
Linda
Just want to say thank you to Bree at…
Just want to say thank you to Bree at Newmarket Holidays. She answered my queries and supplied relevant information by email. She was very helpful.
23 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Dear Ros,
We appreciate you taking the time to share your feedback. We're so glad to hear that Bree was helpful in answering your questions and providing useful information.
Warm Regards,
Linda
Resposta da Newmarket Holidays
Dear Sheila,
We're happy to hear that you found Linda helpful, and we appreciate your feedback. We hope you are looking forward to your holiday!
Warm Regards,
Patience
Repeat customers, very happy with Newmarket
We have travelled with Newmarket previously and had a brilliant escorted trip to Canada. Faultless from start to finish. We’ve now booked another tour with them.
I phoned to speak to Newmarket regards possible travel disruption regards a Dubai stopover and Bree was very reassuring and advised of a possible route change but our tour is on schedule. Very professional and helpful. Looking forwards to travelling again!
20 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Dear Craig,
We're happy to hear that you had a brilliant trip to Canada with us! We appreciate you choosing us again for your travel plans. It's great to know that Bree reassured you about potential travel disruptions. We look forward to providing you with another wonderful tour experience.
Best Regards,
Linda
Very helpful response to our queries.
Very helpful, clear and patient advice from Jerry, regarding a query about our flight details for a forthcoming holiday. Also, a very quick response, after leaving a message on Newmarket's website, we were rang within a matter of minutes. Hopefully our holiday, including flights will be just as efficient, as well as enjoyable, too.
23 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Dear Elizabeth,
We appreciate you sharing your experience. We're happy to hear that you received helpful, clear, and patient advice regarding your flight details from Jerry. It's great to know that you received a quick response. We hope your holiday is enjoyable!
Best Regards,
Linda
Jerry was polite and helpful and helped…
Jerry was polite and helpful and helped with my situation quickly and efficiently.
I am extremely happy with the service that I received.
23 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Dear Lucy,
We're happy to hear that you were pleased with the prompt and efficient support you received from Jerry. We appreciate you taking the time to share your positive experience!
Warm Regards,
Linda
Musa was very patient & helpful whilst…
Musa was very patient & helpful whilst helping me pay my balance for my holiday due to problems with my credit card payment.
23 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Dear Clive,
We're happy to hear that Musa could assist you with your payment for your holiday! We appreciate you sharing your positive experience with us and your feedback.
Warm Regards,
Linda
Good customer service from Octavia.
About to go on holiday with Newmarket, and had to call customer service. Octavia was a pleasure to speak to, and emailed the documents I needed. So far, so good!
23 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Dear Sheri,
We're happy to hear that Octavia was helpful and efficient. We appreciate your positive feedback and hope you have a wonderful holiday!
Warm Regards,
Linda
Excellent Experience
I did not have to wait long on the phone to speak to an operative. Mtee answer my call, I had a really good experience talking to him, he answered all my queries in a clear, concise manner, and in addition gave me useful information for my forthcoming holiday.
I would really recommend Newmarket Holidays.
23 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Dear Angela,
We're happy to hear that you didn't have to wait long to speak to someone. It's great to know that all your queries were answered clearly by Mtee and that you received useful information for your holiday. We appreciate your recommendation!
Best Regards,
Linda
Newmarket holidays customer service
This is the first time we have used Newmarket holidays and have been very impressed by the helpful and patient customer service assistants when booking. Musta was amazing, not just very helpful but such a happy friendly person. We look forward to our holiday.
23 de março de 2026
Opinião espontânea
Resposta da Newmarket Holidays
Dear Pauline,
We're very happy to hear that you were impressed with the helpful and patient service you received while booking. We're glad that Musa was helpful and friendly. We hope you enjoy your holiday.
Warm Regards,
Linda
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