Leger Holidays Opiniões 7721

Resposta da Leger Holidays

Há 1 dia

Thank you for taking the time to leave your feedback Paul

We’re delighted to hear that you enjoyed the itinerary and that your guide and drivers helped make your tour such an interesting and enjoyable experience. We’ll be sure to pass on your kind comments to the team, who will really appreciate your feedback.

Thank you again, and we hope to welcome you on another tour in the future.

Kind regards,
Customer services SB

Resposta da Leger Holidays

Há 1 dia

Hi Marcus,

Thank you for taking the time to share your feedback, and I’m very sorry to hear about your experience—this clearly fell well below the standard we aim to provide.

I’m sorry that the river cruise and meal did not meet your expectations, particularly regarding the quality and the lack of refreshments. Your comments are important and will be shared with our team and partners so we can review and improve where possible.

I’m also very sorry to hear about the coach breakdown on your journey home and the delay this caused. We understand how frustrating and uncomfortable this must have been, especially with the lack of refreshments offered and the extended wait. This is not the level of service we expect, and we will be investigating this matter further with the relevant teams to understand what happened and how we can improve our support in such situations.

We truly regret that your first holiday with us was disappointing, and we appreciate you bringing these concerns to our attention. If you would like to discuss your experience further, please don’t hesitate to contact us directly so we can look into this in more detail.

Kind regards,
Customer Service SB

Resposta da Leger Holidays

Há 1 dia

Hi David,

Thank you so much for your excellent 5-star review!

We’re delighted to hear that you enjoyed your Market Garden tour and that Niall Cherry made such a positive impression with his knowledge and engaging approach. It’s also wonderful to know that Mark and Paul provided such a high standard of service throughout your journey—we’ll be sure to pass on your kind words to them all.

We really appreciate you taking the time to share your feedback, and we hope to welcome you on another tour in the future.

Kind regards,
Customer Relations SB

Resposta da Leger Holidays

Há 1 dia

Hi Elaine,

Thank you so much for sharing your thoughtful and heartfelt 5-star review.

We’re truly honoured that you chose to travel with us on your first solo holiday, and we understand how significant that step must have been. It’s wonderful to hear that our team were able to make you feel supported and comfortable throughout, helping to turn what may have felt like a daunting experience into an enjoyable and memorable one.

We’re especially pleased that Mark Allen’s knowledge and passion for WW1 history had such an impact on your journey. His ability to bring history to life and provide such meaningful insight is something we’re very proud of, and we’ll be sure to pass on your kind words to him.

Thank you again for your lovely feedback. We’re so glad you felt cared for and that the experience was so meaningful for you, and we hope to welcome you on another holiday in the future.

Kind regards,
Customer relations SB

Resposta da Leger Holidays

Há 1 dia

Hi Helen,

Thank you for taking the time to share your feedback following your recent holiday.

We’re delighted to hear that you found the drivers friendly and knowledgeable, and that you would be happy to travel with them again—that’s lovely to hear and we’ll be sure to pass on your kind comments. It’s also great to know you enjoyed your time exploring Kilkenny, and that the hotel and its staff made such a positive impression by being attentive and welcoming.

We do appreciate your note regarding the waiting time on the first day. We understand how this can affect the overall experience, and your feedback is really helpful as we look to improve the smoothness of our tours for future guests.

Thank you again for your thoughtful review, and we hope to welcome you on another holiday with us in the future.

Kind regards,
Customer relations SB

Resposta da Leger Holidays

Há 1 dia

Hi Alan,

Thank you so much for your fantastic 5-star review!

We’re delighted to hear that you had such a positive experience on your tour. It’s great to know that “the two Garys” made such a brilliant impression—we’ll be sure to pass along your kind words to them. We’re also pleased that your local guides in Krakow Ghetto and Auschwitz provided such knowledgeable and engaging insights, helping to make the experience even more meaningful.

Thank you again for sharing your feedback—we’re so glad you chose to travel with us and that the tour left such a strong impression.

Kind regards,
Customer relations SB

Resposta da Leger Holidays

Há 1 dia

Hi Ribblevally,

Thank you for taking the time to share your feedback following your recent holiday along the Wild Atlantic Way.

We’re delighted to hear that you had a great time, enjoyed both hotels, and that the food was an improvement on your previous experience. It’s also wonderful to know you were impressed with the Luxuria coach and that Lisa and Paul made such a positive impact on your trip—we’ll be sure to pass on your kind comments to them, as they’ll be pleased to know they helped make your holiday special.

We’re, however, sorry to hear about the confusion regarding the itinerary in Dublin and the arrangements for your evening. We understand how disappointing and inconvenient this must have been, especially when expectations weren’t clearly aligned. Your feedback is very important, and we will share your comments with our team to review and help ensure our itineraries are clearer and more consistent in future.

Thank you again for your balanced review. We truly appreciate your support and hope to welcome you on another holiday with us again soon.

Kind regards,
customer relations SB

Resposta da Leger Holidays

Actualizada há 1 dia

Hi Mrs Hunt,

Thank you so much for your excellent 5-star review!

We’re delighted to hear that you enjoyed your tour from start to finish and that our guide and coach crew helped make the experience such a positive one. It’s wonderful to know you found the tour in-depth, interesting, and informative, and that you were pleased with your hotel as well.

It’s always a good sign when a holiday leaves you feeling sad to come home, and we truly appreciate you sharing that with us.

Thank you again for your kind words—we hope to welcome you on another memorable tour in the near future!

Kind regards,
Customer relations SB

Resposta da Leger Holidays

Há 3 dias

Dear Ms Quigley,

Thank you so much for your wonderful 5-star review!

We’re delighted to hear that you had such a fabulous time celebrating St Patrick’s week in Donegal. It’s great to know that you found the coach comfortable and spacious, making your journey even more enjoyable.

Lisa and Paul will be especially pleased to hear your kind words. We’re very proud of our drivers, and it’s fantastic to know they helped make your trip both informative and memorable.

We truly appreciate your recommendation, and we’re thrilled to hear you’re already planning another Irish adventure with us next year. We look forward to welcoming you back on board soon!

Kind regards,
Customer Relations SB

Resposta da Leger Holidays

9/03/2026

Thank you for your wonderful 5-star review, David.

We’re delighted to hear that you enjoyed your overseas tour to Sri Lanka and that the smaller group made it such a pleasant and personal experience. Visiting your 101st country is an incredible milestone, and we’re honoured that we could be part of that journey.

We also appreciate your feedback regarding the optional excursions being priced in US dollars. That’s very helpful insight, and we understand how having that information in advance would have allowed you to plan accordingly. We’ll be sure to share your comments with our team as we continually look for ways to improve the information provided before departure.

It’s great to hear that you found the trip overall enjoyable and that you were able to experience everyday life in Sri Lanka. We hope to welcome you on another adventure with us soon as you continue adding to your travel list!

Kind regards,
Customer relations SB

Resposta da Leger Holidays

6/03/2026

Hi John,

Thank you so much for your wonderful 5-star review! We're thrilled to hear you had a great time and enjoyed the hospitality of Rich and Steph, as well as Marc’s encyclopaedic knowledge on the tours. It’s great to know the Alizé Hotel met your expectations and that you appreciated the comfort of the Luxuria coach—we agree, a comfortable coach makes all the difference on longer journeys!

We look forward to welcoming you on another adventure soon.

Warm regards,
Customer relations SB

Resposta da Leger Holidays

6/03/2026

Hi Sue,
Thank you for taking the time to share your feedback. We're pleased to hear that you and your husband very much enjoyed the trip itself, especially as it was such a special birthday surprise.
However, we're really sorry to hear about the issues you experienced with the communication surrounding the booking. We completely understand how disappointing it must have been for the surprise to be spoiled after so much careful planning on your part. Your comments about the postal correspondence and the question asked on the way to the port are certainly concerning, and this isn’t the experience we want for our customers.
We truly appreciate you bringing this to our attention, and your feedback will be shared with the relevant teams so we can review our processes and improve how we handle special requests like this in the future.
Thank you again for your review, and we’re glad that despite this, you were still able to enjoy the trip.
Kind regards,
Customer relations SB

Resposta da Leger Holidays

6/03/2026

Hi Lesley,
Thank you so much for your lovely 5-star review!
We're delighted to hear that your first Leger tour was such a great experience. It’s wonderful to know that the travel arrangements ran smoothly, you enjoyed the hotel, and that your tour guide worked so hard to make sure everyone had a fantastic time.
We also really appreciate your comments about the booking process.
It’s especially great to hear that you’ve already booked your next holiday with us. We look forward to welcoming you on another Leger tour soon.
Kind regards,
Customer relations SB

Resposta da Leger Holidays

6/03/2026

Hi Gerald,
Thank you for your wonderful 5-star review! We're delighted to hear that you had such a pleasant telephone conversation with Gary while making your holiday payment.
Providing clear, friendly, and knowledgeable service is exactly what we strive for, so it's fantastic to know Gary explained everything well and made the process smooth for you. We'll be sure to pass along your kind words to him.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kind regards,
Customer relations SB

Resposta da Leger Holidays

4/03/2026

Dear Daphne,

Thank you for your lovely feedback.

We’re delighted to hear that you had such a well-organised trip. It’s wonderful to know that you enjoyed the hotels, the excellent service, and the beautiful scenery. We’re especially pleased that the drivers helped make your experience even more enjoyable by going the extra mile.

Warm regards,
Customer Relations
SB

Resposta da Leger Holidays

4/03/2026

Thank you for your kind 3 star review.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards Customer Relations SB

Resposta da Leger Holidays

4/03/2026

Thank you for your kind 3 star review.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards Customer Relations SB